Santa Fe, NM

Support Jobs in Santa Fe, NM

3 jobs found

Include remote jobs

3d ago

Desktop Support Technician

Intellibee Inc Santa Fe, NM

Santa Fe, NM

3d ago

Full time Active Directory Application Support Computer Skills

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Job Description

Intellibee Inc offers long-term stability, comprehensive health coverage, planning for the future, and GC assistance. This onsite role in Santa Fe, NM centers on delivering reliable desktop support within a Microsoft-based environment, handling incidents, troubleshooting, and coordination with internal teams and vendor partners to keep critical IT services running smoothly.

Responsibilities

Provide on-site PC and laptop break/fix support, including hardware installation, software setup, configuration, and issue resolution
Assist end users through in-person, phone, email, and remote channels; respond to and close help desk tickets promptly
Oversee the full ticket lifecycle in the service management system, including creation, updates, resolution, and SLA-driven escalation
Troubleshoot technical issues in a structured, methodical manner to identify root causes and implement solutions
Collaborate with internal teams and vendor support to resolve hardware and software issues
Ensure desktop systems integrate effectively with enterprise infrastructure, including file servers, email, conferencing tools, and business applications
Document incidents, resolutions, and system changes accurately; contribute to knowledge base articles
Prioritize and manage multiple tickets simultaneously based on urgency and business impact

Requirements

Hands-on experience supporting desktop environments, including hardware, operating systems, and standard applications
Strong troubleshooting skills across hardware, software, and basic networking issues
Experience working in a ticketing/service management platform (e.g., ServiceNow or similar)
Experience supporting a Microsoft environment, including Windows OS, Microsoft 365, Outlook, Teams, and Active Directory
Familiarity with basic scripting (e.g., PowerShell, Perl, or Shell) is a plus
Strong customer service and communication skills, with the ability to support both technical and non-technical users
Ability to prioritize tasks, multitask, and perform effectively in a fast-paced support environment

Technologies

ServiceNow
Windows OS
Microsoft 365
Outlook
Teams
Active Directory
PowerShell
Perl
Shell

Benefits

Long-Term Stability
Comprehensive Health Coverage
Future Planning
GC Assistance

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1mo ago

Technical Support Analyst IT Help Desk Healthcare

Southwest CARE Center Santa Fe, NM

Santa Fe, NM

1mo ago Closed

Contract Computer Skills End User Support Hardware Support

This position is no longer accepting applications (closed Jul 14, 2026).

Job Description

Southwest CARE Center offers a contract, onsite Technical Support Analyst role focused on hands-on end-user PC hardware and software support across Santa Fe and Albuquerque. This position emphasizes practical, on-site work within a healthcare setting, featuring a competitive hourly rate, paid time off for holidays, and overtime eligibility. You will travel between clinics and collaborate with the IT team to maintain smooth desktop operations.

Benefits

Competitive hourly rate
Paid time off for holidays
Overtime eligibility

Responsibilities

Onsite analysis, diagnosis, and resolution of complex workstation problems for end users
Recommend and implement corrective solutions, including offsite repair for remote users as needed
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to meet desktop service levels
Assess and implement performance upgrades to computers, including CPUs, I/O, NICs, hard drives, RAM, and related components
Collaborate with the IT team to ensure an efficient desktop computing environment
Administer and resolve issues with end-user workstation networking software products as required
Receive and respond to calls, tickets, and emails regarding desktop problems
Handle move, add, and change requests as they are submitted
Ensure physical desktop connections (Ethernet, telephone, PC-to-server connectors, etc.) are functioning properly
Prepare tests and applications for monitoring desktop performance and provide performance statistics and reports
Assist in maintaining procedures for logging, reporting, and monitoring desktop operations
Maintain an inventory of monitors, keyboards, hard drives, modems, network cards, and other components and equipment
Document instances of desktop equipment failures, repairs, installations, and removals
Liaise with third-party support and PC equipment vendors as necessary
Participate in staff meetings and other requested meetings and seminars
Other duties as assigned

Requirements

Minimum 1 year of hands-on hardware troubleshooting experience

Technologies

Electronic medical record systems
A+
MCSE
MCSA
MCS Azure

Candidate Highlights

Experience: At least 1 year of hands-on hardware troubleshooting, with working knowledge of electronic medical record systems; healthcare environment experience is highly desired
Education: Degree in Information Systems or related field required, or equivalent work experience
License/Certification: Valid driver's license; A+, MCSE, MCSA and/or MCS Azure highly desired
Transportation: Reliable personal transportation required to travel between clinics and offices
Smartphone: Personal smartphone with an adequate data plan required

Employment Highlights

Monday through Friday typical schedule
Competitive hourly rate
Paid time off for holidays
Overtime eligibility

Living and Working in New Mexico

The Land of Enchantment offers a unique lifestyle you won’t find elsewhere in the United States. Our clinics are located in Santa Fe and Albuquerque, NM, each with its own distinct vibe and the perks of calling New Mexico home.

Rich cultural and historical diversity
310 days of sunshine, a mild, dry climate, and four distinct seasons
Year-round outdoor opportunities, including hiking, rock climbing, rafting, motorized sports, and skiing
Diverse, welcoming communities and generous hospitality
Majestic landscapes blending deserts and mountains
Frequent festivals and events, including the Balloon Fiesta in Albuquerque
International airport with convenient access for travel
Access to big city amenities in Albuquerque with easy commuting from Santa Fe; NM rail system links the two cities
Strong schools and family-friendly communities
Notable New Mexican cuisine with regional specialties

Location: NM Santa Fe - Admin Galisteo • Worker Type: Employee • Schedule: Regular, 40 hours per week

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2mo ago

Tier 1 Tech Support

4Leet Santa Fe, NM

Santa Fe, NM

2mo ago Closed

$20 - $22/hr Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Jun 22, 2026).

Job Description

The Tier 1 Tech Support role provides frontline technical assistance, serving as the initial point of contact for users and handling inquiries via phone, email, and ticketing. The technician troubleshoots hardware, software, and network issues and documents resolutions for future reference.

Responsibilities

Provide user support through phone, email, and ticketing channels.
Troubleshoot hardware, software, and network problems.
Document support requests and their resolutions for knowledge sharing.
Assist with account setups and password resets.
Escalate complex issues when necessary.

Requirements

Organized, detail-oriented, and capable of multitasking effectively.
Strong verbal and written communication skills.
Familiarity with Windows OS, MacOS, Office 365, and basic networking.
Minimum of 1 year of related experience.

Technologies

Windows OS
MacOS
Office 365
Basic networking

Benefits

Paid time off
Professional development assistance

Job Details

Location: Santa Fe, NM (onsite)
Hours: Full-time, Monday to Friday
Pay: $20.00 - $22.00 per hour
Job Type: Full-time

Location and Work Arrangement

Ability to commute to Santa Fe, NM 87505 (Required)
Work location: In person

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Support Jobs in Santa Fe, NM

Desktop Support Technician

Technical Support Analyst IT Help Desk Healthcare

Tier 1 Tech Support

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