IT Support Specialist

ITSQuest, Inc. is looking for an IT Support Specialist in the Santa Fe, NM area with a strong focus on digital accessibility. This role reviews, tests, and remediates digital content to help ensure compliance with WCAG 2.1 AA accessibility standards.

Role Overview

The IT Support Specialist will support accessibility efforts across documents, websites, and applications. Work includes evaluating accessibility performance, running audits with established tools, and applying remediation steps where issues are found.

Key Responsibilities

• Remediate and optimize documents, including PDF, Word, Excel, and PowerPoint, to align with WCAG 2.1 AA accessibility guidelines.
• Conduct accessibility testing using screen readers and assistive technologies, such as JAWS, NVDA, and VoiceOver.
• Assess websites and applications for accessibility issues, then create tickets or directly remediate issues when applicable.
• Perform accessibility audits using tools such as WAVE, ANDI, or equivalent.
• Work with division team members and other IT staff to identify accessibility concerns and support resolution efforts.
• Maintain documentation covering remediation processes, testing steps, and accessibility standards used during work.
• Use provided training and guidance to support the creation of accessible documents and content.

Required Skills and Experience

• Strong focus on digital accessibility.
• Hands-on experience with screen readers, document remediation tools, and accessibility best practices.

Accessibility Tools and Technologies

• WCAG 2.1 AA
• JAWS, NVDA, VoiceOver
• WAVE, ANDI (or equivalent)
• PDF, Word, Excel, PowerPoint

Compensation and Work Location

$25.00 per hour. This role is in person in Santa Fe, NM.