Desktop Support Technician
Active Directory
Application Support
Computer Skills
Desktop Support
End User Support
Hardware Support
Help Desk Support
Incident Management
Information Technology (IT)
It Service Management
IT Services
Microsoft 365
Office 365
Phone Support
Powershell
Remote Support
Shell Scripting
Technical Support
Windows
Job Description
Intellibee Inc offers long-term stability, comprehensive health coverage, planning for the future, and GC assistance. This onsite role in Santa Fe, NM centers on delivering reliable desktop support within a Microsoft-based environment, handling incidents, troubleshooting, and coordination with internal teams and vendor partners to keep critical IT services running smoothly.
Responsibilities
- Provide on-site PC and laptop break/fix support, including hardware installation, software setup, configuration, and issue resolution
- Assist end users through in-person, phone, email, and remote channels; respond to and close help desk tickets promptly
- Oversee the full ticket lifecycle in the service management system, including creation, updates, resolution, and SLA-driven escalation
- Troubleshoot technical issues in a structured, methodical manner to identify root causes and implement solutions
- Collaborate with internal teams and vendor support to resolve hardware and software issues
- Ensure desktop systems integrate effectively with enterprise infrastructure, including file servers, email, conferencing tools, and business applications
- Document incidents, resolutions, and system changes accurately; contribute to knowledge base articles
- Prioritize and manage multiple tickets simultaneously based on urgency and business impact
Requirements
- Hands-on experience supporting desktop environments, including hardware, operating systems, and standard applications
- Strong troubleshooting skills across hardware, software, and basic networking issues
- Experience working in a ticketing/service management platform (e.g., ServiceNow or similar)
- Experience supporting a Microsoft environment, including Windows OS, Microsoft 365, Outlook, Teams, and Active Directory
- Familiarity with basic scripting (e.g., PowerShell, Perl, or Shell) is a plus
- Strong customer service and communication skills, with the ability to support both technical and non-technical users
- Ability to prioritize tasks, multitask, and perform effectively in a fast-paced support environment
Technologies
- ServiceNow
- Windows OS
- Microsoft 365
- Outlook
- Teams
- Active Directory
- PowerShell
- Perl
- Shell
Benefits
- Long-Term Stability
- Comprehensive Health Coverage
- Future Planning
- GC Assistance
Similar Jobs
