Technical Support Analyst IT Help Desk Healthcare

Southwest CARE Center offers a contract, onsite Technical Support Analyst role focused on hands-on end-user PC hardware and software support across Santa Fe and Albuquerque. This position emphasizes practical, on-site work within a healthcare setting, featuring a competitive hourly rate, paid time off for holidays, and overtime eligibility. You will travel between clinics and collaborate with the IT team to maintain smooth desktop operations.

Benefits

• Competitive hourly rate
• Paid time off for holidays
• Overtime eligibility

Responsibilities

• Onsite analysis, diagnosis, and resolution of complex workstation problems for end users
• Recommend and implement corrective solutions, including offsite repair for remote users as needed
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to meet desktop service levels
• Assess and implement performance upgrades to computers, including CPUs, I/O, NICs, hard drives, RAM, and related components
• Collaborate with the IT team to ensure an efficient desktop computing environment
• Administer and resolve issues with end-user workstation networking software products as required
• Receive and respond to calls, tickets, and emails regarding desktop problems
• Handle move, add, and change requests as they are submitted
• Ensure physical desktop connections (Ethernet, telephone, PC-to-server connectors, etc.) are functioning properly
• Prepare tests and applications for monitoring desktop performance and provide performance statistics and reports
• Assist in maintaining procedures for logging, reporting, and monitoring desktop operations
• Maintain an inventory of monitors, keyboards, hard drives, modems, network cards, and other components and equipment
• Document instances of desktop equipment failures, repairs, installations, and removals
• Liaise with third-party support and PC equipment vendors as necessary
• Participate in staff meetings and other requested meetings and seminars
• Other duties as assigned

Requirements

• Minimum 1 year of hands-on hardware troubleshooting experience

Technologies

• Electronic medical record systems
• A+
• MCSE
• MCSA
• MCS Azure

Candidate Highlights

• Experience: At least 1 year of hands-on hardware troubleshooting, with working knowledge of electronic medical record systems; healthcare environment experience is highly desired
• Education: Degree in Information Systems or related field required, or equivalent work experience
• License/Certification: Valid driver's license; A+, MCSE, MCSA and/or MCS Azure highly desired
• Transportation: Reliable personal transportation required to travel between clinics and offices
• Smartphone: Personal smartphone with an adequate data plan required

Employment Highlights

• Monday through Friday typical schedule
• Competitive hourly rate
• Paid time off for holidays
• Overtime eligibility

Living and Working in New Mexico

The Land of Enchantment offers a unique lifestyle you won’t find elsewhere in the United States. Our clinics are located in Santa Fe and Albuquerque, NM, each with its own distinct vibe and the perks of calling New Mexico home.

• Rich cultural and historical diversity
• 310 days of sunshine, a mild, dry climate, and four distinct seasons
• Year-round outdoor opportunities, including hiking, rock climbing, rafting, motorized sports, and skiing
• Diverse, welcoming communities and generous hospitality
• Majestic landscapes blending deserts and mountains
• Frequent festivals and events, including the Balloon Fiesta in Albuquerque
• International airport with convenient access for travel
• Access to big city amenities in Albuquerque with easy commuting from Santa Fe; NM rail system links the two cities
• Strong schools and family-friendly communities
• Notable New Mexican cuisine with regional specialties

Location: NM Santa Fe - Admin Galisteo • Worker Type: Employee • Schedule: Regular, 40 hours per week