Tier 1 Tech Support

The Tier 1 Tech Support role provides frontline technical assistance, serving as the initial point of contact for users and handling inquiries via phone, email, and ticketing. The technician troubleshoots hardware, software, and network issues and documents resolutions for future reference.

Responsibilities

• Provide user support through phone, email, and ticketing channels.
• Troubleshoot hardware, software, and network problems.
• Document support requests and their resolutions for knowledge sharing.
• Assist with account setups and password resets.
• Escalate complex issues when necessary.

Requirements

• Organized, detail-oriented, and capable of multitasking effectively.
• Strong verbal and written communication skills.
• Familiarity with Windows OS, MacOS, Office 365, and basic networking.
• Minimum of 1 year of related experience.

Technologies

• Windows OS
• MacOS
• Office 365
• Basic networking

Benefits

• Paid time off
• Professional development assistance

Job Details

• Location: Santa Fe, NM (onsite)
• Hours: Full-time, Monday to Friday
• Pay: $20.00 - $22.00 per hour
• Job Type: Full-time

Location and Work Arrangement

• Ability to commute to Santa Fe, NM 87505 (Required)
• Work location: In person