This position is no longer accepting applications
Closed on June 22, 2026.
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Tier 1 Tech Support
Computer Skills
Customer Service
Customer Support
Hardware Support
Help Desk
Incident Management
Information Technology (IT)
IT Services
ITSM
Mac
Microsoft 365
Network Services
Office 365
Phone Support
Technical Support
Windows
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Job Description
The Tier 1 Tech Support role provides frontline technical assistance, serving as the initial point of contact for users and handling inquiries via phone, email, and ticketing. The technician troubleshoots hardware, software, and network issues and documents resolutions for future reference.
Responsibilities
- Provide user support through phone, email, and ticketing channels.
- Troubleshoot hardware, software, and network problems.
- Document support requests and their resolutions for knowledge sharing.
- Assist with account setups and password resets.
- Escalate complex issues when necessary.
Requirements
- Organized, detail-oriented, and capable of multitasking effectively.
- Strong verbal and written communication skills.
- Familiarity with Windows OS, MacOS, Office 365, and basic networking.
- Minimum of 1 year of related experience.
Technologies
- Windows OS
- MacOS
- Office 365
- Basic networking
Benefits
- Paid time off
- Professional development assistance
Job Details
- Location: Santa Fe, NM (onsite)
- Hours: Full-time, Monday to Friday
- Pay: $20.00 - $22.00 per hour
- Job Type: Full-time
Location and Work Arrangement
- Ability to commute to Santa Fe, NM 87505 (Required)
- Work location: In person
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