IT Support Technician

This onsite IT Support Technician role supports a DHS customer across regional CONUS and OCONUS facilities from St. Louis, Missouri. The position provides Tier 2 IT help desk assistance and troubleshooting for hardware and software, including video teleconferencing and remote support.

Location and Schedule

• Location: St. Louis, MO (onsite)
• Travel: Local and/or overnight travel to Government locations is required (local short notice travel to customer sites is common; extended overnight and air travel is typically less than 15% per year)

Salary

• Compensation: USD 33 to 35 per hour

Responsibilities

• Provide LAN administrator support, including installation, configuration, and maintenance of network communication devices, servers, network storage arrays, and tape backup units
• Support network-attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart displays, and sensors
• Support mobile and wireless devices including smartphones, tablets, and hotspots
• Assist with testing, applying, and maintaining server configurations and related security patches; maintain and check system and backup health, including restore testing
• Monitor ITSM (ServiceNow) assignment groups and apply troubleshooting actions required to resolve tickets
• Support new equipment deployments and requested deployment support, including installation and maintenance of video teleconferencing infrastructure
• Understand customer needs and the constraints of commercially available IT products, then create requirements that can be implemented by architecture and engineering teams and COTS products
• Participate in pre-scheduled after-hours support during a weekly on-call rotation and/or support special projects or events as assigned

Required Qualifications

• Education and experience:
  • Associates Degree, plus at least 1 year of IT help desk support experience; or
  • High school diploma/GED, plus at least 3 years of IT help desk support experience
• Hands-on experience with network, computer, server, device imaging/encryption, mobile, server, and backup support
• Experience using ServiceNow ticketing (or similar ticketing system)
• Experience with Microsoft Windows 11
• Experience with Microsoft Office 365, including Microsoft Teams
• Experience with end-point management and reporting tools, including SCCM, Bomgar, Zscaler, and PowerShell scripting
• Familiarity with the ITIL process
• Good technical writing, presentation, and documentation skills
• Ability to perform physically demanding tasks, including bending, kneeling, stretching, crawling, and lifting or moving up to 50 lbs
• Valid driver’s license and access to personal transportation; ability to pass a Motor Vehicle Records check
• Comfort working in a Law Enforcement environment, which may include detention facilities, prisons, or jails
• Ability to obtain and maintain facility credentials and authorization; US Citizenship is required for facility credentials/authorization at this location

Technology Stack

• Windows operating systems, including Windows 11
• Active Directory
• Microsoft Office 365 and Microsoft Teams
• ServiceNow and ITSM
• SCCM, Bomgar, Zscaler
• PowerShell
• ITIL

Preferred Qualifications

• Prior experience providing IT support in an Enterprise environment
• Experience with Windows Server 2019 and Hyper-V
• Experience with InfoBlox and NetBackup
• Experience performing hardware repair of HP computers/printers and Dell servers
• Ability to apply expertise across multiple complex assignments requiring originality and innovation to accomplish tasks
• Experience evaluating system performance results and recommending improvements or optimizations
• Experience planning and leading technology assignments and projects
• ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits, including 401(k) matching
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

Posting Details

• Posted: 09/25/2026
• Status: Until Filled
• Amentum anticipates the requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.