Technical Support - Entry Level

USA Cyber is hiring for an entry-level Technical Support role based in St. Louis, MO, with a hybrid work setup. In this position, you will support clients by triaging inbound requests, taking calls, and working through issues using company documentation while building a strong client experience.

You will be handling a mix of routine requests and install-related support, with an emphasis on learning, clear communication, and consistent customer service. As you grow into the role, you will use documentation to troubleshoot and resolve concerns while corresponding with end-users throughout the support process.

What you will do

• Triaging inbound support requests
• Taking client calls and assisting end-users
• Corresponding with end-users to gather details and provide updates
• Referencing USA Cyber documentation to resolve client issues
• Working on routine and install requests
• Creating a great client experience through every interaction

Location and work setup

• St. Louis, MO with hybrid work
• Onsite work is required in St. Louis, MO

Requirements

• Excellent verbal and written communication skills
• Reliable transportation and a valid driver’s license

Experience and growth mindset

• Customer service experience
• A desire to serve
• Strong interest in self-improvement and expanding your professional skillset
• Some previous experience with computers or technology is important for success
• A desire to learn and grow is crucial

Education and preferred qualifications

• Bachelor’s degree preferred
• Prior work in the technology field is a plus
• Certifications (CompTIA A+, Network+, Security+) a plus

Compensation and benefits

• Hourly rate: USD 18 to 24
• Company-paid certifications and training
• Medical, Dental, and Vision insurance
• 401k
• Paid Time Off
• Short and Long Term Disability
• Hybrid work environment

Job type

• Full-time
• Direct-hire