Technical Support - Entry Level
Job Description
Start a career in client-focused technical support with USA Cyber in a hybrid role based in St. Louis.
Responsibilities
- Triaging inbound support requests
- Answering and managing client calls
- Corresponding with end-users to gather details and communicate updates
- Using USA Cyber documentation to troubleshoot and resolve client issues
- Working on routine support requests and install requests
- Delivering a consistently positive client experience
Requirements
- Bachelor’s degree preferred
- Hybrid schedule with onsite requirement in St. Louis, MO
- Customer service experience
- Excellent verbal and written communication skills
- Prior work in the technology field a plus
- Certifications a plus: CompTIA A+, Network+, Security+
- Reliable transportation and a valid driver’s license
Technologies
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
What You Need to Succeed
- Customer service experience
- Desire to serve
- Strong interest in self-improvement and expanding professional skills
- Some previous experience with computers or technology (not required to be directly related IT experience)
- Desire to learn and grow
Benefits
- Company-paid certifications and training
- Medical
- Dental
- Vision
- 401k
- Paid Time Off
- Short and Long Term Disability
- Hybrid work environment
About USA Cyber
- Provides managed IT support and strategic technology solutions
- Supports organizations that value and invest in technology
Location: St. Louis, MO (hybrid, onsite required)
Compensation: USD 18 - 24 per hour
Education: Bachelor’s degree preferred
Job Type: Full-time, direct-hire
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