IT Support Specialist

This onsite IT Support Specialist role in Waco, TX offers a benefits-forward environment with a strong emphasis on HIPAA compliant security, onboarding and offboarding processes, and collaborative teamwork. Compensation is an hourly rate listed as USD 1 - 1 per hour. In this position you will support end users, manage software and hardware provisioning, and contribute to secure, reliable IT operations across the firm.

Benefits

• Paid vacation plus eight paid holidays
• 401(k) retirement plan with a 3.5% employer match
• Medical, dental, vision, life, and supplemental insurance options
• Team events and a strong, team-oriented office culture

Responsibilities

• Onboard new employees with hardware and software provisioning, account setup, and related configuration tasks
• Provide training and end-user technical support for hardware, software, proprietary systems, tools, and workflows
• Manage offboarding processes, including disabling access, revoking credentials, and returning company equipment
• Administer the helpdesk ticketing system; troubleshoot and resolve software and hardware issues with timely, effective solutions
• Coordinate cybersecurity awareness training for staff
• Configure law firm software integrations and maintain technical setup, data synchronization, system connectivity, and troubleshooting
• Maintain system reporting infrastructure
• Coordinate IT hardware and software purchases, maintain inventory records, and operate within budget
• Ensure systems are secure, reliable, and compliant with HIPAA Privacy and Security Rules
• Maintain compliance with organizational IT policies and standards, including data security and system integrity
• Maintain antivirus software and endpoint protection
• Support vendor software, including implementation, maintenance, upgrades, and troubleshooting of applications and systems
• Stay current with technological advancements and recommend upgrades or new solutions to improve operations
• Provide after-hours technical support as needed
• Apply critical thinking to resolve unexpected problems
• Perform other duties as assigned

Requirements

• Proficiency in troubleshooting hardware and software issues across multiple platforms
• Ability to assemble and configure computer workstations and related technology equipment
• Knowledge of database and software integration principles
• Experience implementing software solutions to improve processes
• Strong communication skills to assist clients and team members effectively
• Excellent organizational and multitasking abilities
• Proficiency in IT asset management and documentation
• Strong problem-solving skills with the ability to troubleshoot unfamiliar issues and work independently in a fast-paced environment

Why Us

We are a records collection company focused on helping clients by expediting the lifecycle of a case. This approach can lead to faster outcomes and a quicker return to improved quality of life for clients. We value a top-tier office culture and invest in growth for individuals and as a team.

Our Core Values

• Play As A Team. We build each other up, and together we become stronger
• Find A Better Way. We continually seek better approaches in everything we do
• Inspire And Be Inspired. We draw motivation from teammates and share inspiration with others
• Need To Achieve. We set high standards for ourselves and for the organization