Desktop Support Analyst I

DYOPATH is seeking a Desktop Support Analyst I to deliver on-site IT support at its Waco, TX location. In this role, you will help keep desktops, laptops, printers, scanners, and related peripherals running smoothly by troubleshooting day-to-day issues and supporting system updates within internal service expectations.

What you’ll do

• Provide technical support for desktops, laptops, printers, scanners, and peripherals
• Troubleshoot hardware and software issues through phone, chat, or in person
• Install, deploy, and maintain company systems and applications
• Track, manage, and resolve incidents using internal ticketing systems while meeting SLAs
• Perform software updates, including Microsoft security patches and antivirus signature updates
• Document support processes and create knowledge base articles
• Coordinate with third-party vendors and technicians as needed
• Order parts required for hardware maintenance and repairs
• Participate in special projects and continuous improvement initiatives

What you bring

• Bachelor’s degree in Computer Science, IT, or a related field, OR 2 years of equivalent work experience
• A+ Certification preferred
• Intermediate troubleshooting skills for hardware and software
• Familiarity with Microsoft O365 Suite and SharePoint
• Strong written and verbal communication skills
• Detail-oriented approach with a strong customer service focus
• Ability to prioritize tasks effectively
• Comfort working collaboratively in a team environment
• Valid drivers license with an acceptable driving record
• Ability to pass a background check prior to hire

Tools and technologies

• Microsoft O365 Suite
• SharePoint
• Microsoft security patches
• Antivirus signatures

Schedule and pay

• Location: On-site, Waco, TX
• Schedule: 1st Shift, 7:00a to 4:30p CST, Monday through Friday
• Pay rate: USD 22 per hour

Benefits

• Medical, Dental, and Vision coverage
• Life insurance
• 401(k) with company match
• “You Pick a Day” paid holiday
• FSA and HSA options
• Pet insurance
• Additional benefits available (full details at dyopath.com/careers)