IT Help Desk Support

Location: Waco, TX (onsite) · Salary: USD 55,000 per year

Alliance Bank Central Texas is seeking an IT Help Desk Support to provide hands-on technology assistance to bank staff, resolve incidents, and document solutions. This on-site role supports a Monday-Friday schedule with rotating on-call Saturdays, and includes training users and coordinating with IT tiers on escalations.

Responsibilities

• Support email, hardware, software, connectivity, and product-specific incidents.
• Use approved diagnostic and ticket-tracking tools.
• Install and maintain workstations and peripherals.
• Apply desktop security patches.
• Handle device moves/adds.
• Document fixes and build step-by-step scripts for the Operations Center.
• Train users on core tools such as Microsoft Office and Teams.
• Escalate unresolved items to the appropriate tier while maintaining logs.

Requirements

• Working knowledge of Windows 10/11, Microsoft Office, and Teams
• Basic Active Directory user/security group administration
• Basic familiarity with Microsoft 365/Azure
• Strong customer service, organization, documentation, and prioritization skills
• Ability to follow written procedures precisely and explain technical concepts clearly
• Apple iPhone/iPad basics
• MDM familiarity a plus
• Ticketing/knowledge base experience a plus
• A+/Network+/MCP desired

Technologies

• Windows 10/11
• Microsoft Office
• Teams
• Microsoft 365
• Azure
• Active Directory
• Mobile Device Management (MDM)

Benefits

• Medical, Dental, and Vision coverage
• 401(k)
• Life Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Paid Time Off
• Health Wellness program
• Financial Wellness program