Manufacturing Operations

Manufacturing Operations Support Jobs

3 jobs found

1d ago

Specialist, Technical Support

Merck Rahway, NJ

Rahway, NJ

1d ago

$87k - $137k/yr Full time Automation Data Analytics Help Desk Support

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Job Description

Merck offers a benefits-forward Specialist, Technical Support role in Rahway, NJ with hybrid work options, providing dedicated IT and OT support for manufacturing and research facilities. This role focuses on problem identification, troubleshooting, incident management, and continuous improvement within a cGMP environment. The position supports both Rahway and West Point operations, with a salary range of USD 87,300 to 137,400 per year and opportunities to collaborate with site and global teams to deliver scalable, reliable IT and OT solutions.

Benefits

Medical, dental, vision healthcare and other insurance benefits (for employee and family)
Retirement benefits, including 401(k)
Paid holidays
Vacation
Compassionate and sick days
Annual bonus
Long-term incentive, if applicable

Responsibilities

Provide problem discovery and analytical support for the Rahway (NJ) and West Point (PA) manufacturing facilities, serving as the first point of contact and liaising with Network and GIO teams to triage incidents and requests
Implement incident management processes using ITIL best practice
Monitor and govern the backup and recovery of IT systems
Monitor performance of IT systems
Develop data analytics solutions for Rahway, independently and with site and global teams
Collaborate with key stakeholders at the site to align on strategy and service level expectations
Manage release management approaches for critical software or system deployments
Ensure service level agreements are in place and vendor management processes are defined and governed
Influence system deployment and design to ensure robust, scalable, flexible, sustainable and highly available solutions supporting critical path activities
Operate and maintain OT systems, tools, and applications
Support IT/OT services including asset inventory and configuration management
Conduct risk assessments, obtain permits, and manage technician allocation
Perform investigations, change requests, and ensure compliance with engineering documentation standards, applying best practices

Requirements

5 years of engineering experience in Automation in Chemical or Pharmaceutical industry
Proven experience resolving software and automation problems and maintaining reliable operation of building control, automation, and related systems while complying with global standards
Skills in C&Q within automation (CSV)
Extended knowledge of GxP, HSE and Quality systems
Excellent communications skills
High School Diploma or minimum 3 years equivalent practical experience in automation control systems within regulated environment
Thorough knowledge of computer validation/SDLC principles and automation change control procedures (GAMP 5)
Strong technical competency with knowledge of pharmaceutical industry processes and practices
Demonstrated understanding of network, cloud, and virtual server technologies
Knowledge of integrated software applications, including SCADA, MES and LIMS, in support of business processes in a pharmaceutical manufacturing environment
Demonstrated project management skills
Enterprise mindset, self-starter, self-guided, hands-on approach
Track record of working independently across time zones with excellent cross-cultural communication
Availability Management
Change Controls
Engineering Document Management
Global Team Collaboration
Incident Management
Information Technology IT Infrastructure
Information Technology IT Support
Issue Management and Remediation IMR Process
IT Operation
IT Project Lifecycle
Management System Development
Performance Monitoring
Plant Equipment
Problem Management
Quality Assurance QA
Release Management
Service Delivery
SLA Management
Software Configurations
Software Development Life Cycle SDLC
System Deployment
Testing
Vendor Management
Technologies: SCADA, MES, LIMS

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4d ago

Senior Associate - Biomanufacturing, Compliance - Manufacturing Technical Support

Catalent Madison, WI

Madison, WI

4d ago

Full time Advanced Manufacturing Batch Records Biotech Pharma

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Job Description

Senior Associate in Biomanufacturing Compliance and Manufacturing Technical Support at Catalent, onsite in Madison, WI, delivering end-to-end technical support in a cGMP environment with emphasis on incident response, tech transfer, and continuous improvement.

Responsibilities

Serve as incident commander during rapid response, delivering real-time troubleshooting and technical guidance for manufacturing operations.
Collaborate with clients and cross-functional teams across Process Development, Manufacturing, QA/QC, Supply Chain, Project Management, and Facilities to enable tech transfer, monitor process performance, and drive project delivery.
Author and oversee batch documentation, ensuring GMP-compliant execution and providing strategic manufacturing support.
Analyze process data, present project updates, identify trends, and generate internal and client-facing reports.
Identify optimization opportunities for processes and equipment, and support business case development for improvements.
Support deviations, change controls, and CAPAs, including root cause analysis, impact assessments, and implementation of corrective actions.
Act as a technical subject matter expert, coaching teammates and expanding overall team capability.
Partner with engineers and scientists to ensure facility readiness, enable process transfer, and sustain operational excellence.
Contribute to site and network initiatives as needed.
Other duties as assigned.

Requirements

Minimum education: Associate degree in STEM with 6+ years of related experience; a Bachelor’s with 3+ years or a Master’s with at least 1 year of related experience is preferred.
Strong technical writing and documentation skills, including authoring and revising SOPs, batch records, and reports.
Experience applying statistical methods for data analysis, trending, and reporting to support process performance.
Hands-on experience operating and troubleshooting manufacturing equipment, including single-use systems and consumables.
Understanding of tech transfer, facility fit, and process scale-up, with experience supporting late-phase, PPQ, or commercial programs preferred.
Broad bioprocess knowledge across upstream (cell culture), downstream (purification), and/or molecular therapeutics (e.g., mRNA) in cGMP environments.
Physical requirements: ability to see, hear, read, and write clear English; frequent sitting, standing, walking, reading documents, and using a computer; occasional stooping, kneeling, crouching, bending, carrying or grasping; frequent lifting up to 10 pounds and occasional up to 50 pounds; must comply with EHS responsibilities.

Technologies

Single-use systems

Benefits

Defined career path and annual performance reviews
Diverse, inclusive culture
Potential for career growth on an expanding team dedicated to preserving and improving lives
152 hours of PTO plus 8 paid holidays
Generous 401K matching
Medical, dental, and vision benefits
Tuition reimbursement

Position Details

Work Schedule: Alternating 3/4-4/3 weekly schedule with core hours 11:00 PM – 10:00 AM
Location: On-site in Madison, WI
On-call rotation required and compensated

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4d ago

IT Support Specialist - Manufacturing Operations

Framebridge Inc Holyoke, MA 🇺🇸 Remote

Holyoke, MA

4d ago

$55k - $60k/yr Full time Barcode Scanner Cisco Meraki Control Systems

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Job Description

Framebridge Inc is seeking an IT Support Specialist for Manufacturing Operations based in Holyoke, MA with remote options to deliver hands-on multi-site plant IT support, troubleshoot CNC hardware and devices, manage networks and systems, and lead IT projects and new plant openings.

Responsibilities

Deliver daily technical support to plant staff across multiple sites, on-site or remotely as required.
Diagnose and resolve issues across plant hardware and software, including Patriot CNCs, Gunnar CNCs, Zund CNCs, Mat Caption machines, engravers, wide-format printers, barcode scanners, and VoIP phones.
Monitor network connectivity, Wi-Fi, and VoIP systems to minimize downtime; coordinate outages or repairs with vendors.
Administer and scale the Mobile Device Management system for secure device deployment, patching, and lifecycle management.
Log, triage, and resolve tickets in the ticketing system; document solutions in a shared knowledge base to improve consistency.
Provide training to plant staff on basic troubleshooting, POS procedures, and IT policies.
Lead and contribute to IT projects such as hardware refreshes, software rollouts, security upgrades, and automation initiatives.
Configure IT equipment and infrastructure for plant openings, relocations, and renovations.
Coordinate with external vendors for hardware procurement, installation, and managed services.
Provide backup support to the Retail Operations IT team during peak periods and special projects.
Assist Corporate IT with equipment ordering, configuration, and software access provisioning as needed.
Travel to each plant site to foster relationships with the supported operations teams.
Assess current plant IT infrastructure and identify top three opportunities to reduce downtime.
Define a baseline ticket response SLA and begin tracking performance against it.
Own at least one active IT project and drive it through to completion.

Requirements

Minimum three years of IT support experience in a multi-site environment such as manufacturing or retail.
Strong working knowledge of Windows and macOS, mobile device support, and network troubleshooting (TCP/IP, VPN, routers, Wi-Fi).
Practical experience with ticketing systems and remote support tools.
Excellent interpersonal and communication skills, comfortable collaborating with non-technical teammates.
Ability to prioritise tasks, multitask, and travel between plant locations as needed.
Associate or Bachelor’s degree in IT, Computer Science, or a related field, or equivalent hands-on experience.

Technologies

Windows
macOS
Patriot CNCs
Gunnar CNCs
Zund CNCs
Mat Caption machines
Engravers
Wide-format printers
Barcode scanners
VoIP phones
Mobile Device Management (MDM)
TCP/IP
VPN
Routers
Wi-Fi
Kandji
Jamf
Intune
Google Workspace
Google Admin
FreshService
TeamViewer
Cisco Meraki
Shopify POS

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k)
PTO
Employee discount

Reporting To

Sr. IT Support Specialist – Manufacturing Operations

Compensation

Salary: USD 55,000 – 60,000 per year, plus benefits including medical, dental, vision, 401(k), PTO, and employee discount.

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Manufacturing Operations Support Jobs

Specialist, Technical Support

Senior Associate - Biomanufacturing, Compliance - Manufacturing Technical Support

IT Support Specialist - Manufacturing Operations

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