Onboarding

Onboarding Support Jobs

4 jobs found

18d ago

IT Help Desk Technician

Tenstreet Tulsa, OK

Tulsa, OK

18d ago

Full time Active Directory Application Support Computer Skills

Apply Now

Job Description

The IT Help Desk Technician at Tenstreet supports day-to-day IT operations from our Tulsa, OK onsite office, handling the administration of the office network, employee workstations, IP phone system, and internal applications. The role emphasizes provisioning and supporting both macOS and Windows environments and onboarding new hires.

Responsibilities

Serve as the primary point of contact for IT issues in a mixed macOS and Windows environment.
Provide technical assistance and end-user support across the organization.
Coordinate and support audio-visual setups for internal meetings.
Handle new hire setups, including account creation, workstation configuration, and user training.
Maintain the IT ticketing queue to track and resolve requests.
Oversee software licenses and ensure acceptable use of IT resources.
Act as a backup IT system administrator.

Requirements

Strong diagnostic abilities to rapidly identify IT issues and know where to look when the answer is not immediately apparent.
Advanced proficiency with macOS and Microsoft Windows.
Experience using Microsoft Office 365.
Solid understanding of cloud services usage and administration.
Ability to manage an interrupt-driven workload effectively.
Capacity to work independently in a fast-paced environment.
Strong customer service skills.
Experience with a ticketing system.
Familiarity with centralized client management systems.
Experience supporting both Android and iOS devices.
Security-conscious mindset.

Technologies

macOS
Microsoft Windows
Microsoft Office 365
Linux/Unix
Android
iOS
Wi-Fi
VLANs
VPNs
Cloud services

Benefits

Health insurance
Dental
Vision
401k
PTO

Who You Are

You bring a strong customer focus and a genuine desire to help colleagues accomplish their tasks.
You communicate clearly with both technical and non-technical end users.
You thrive in a fast-paced environment that offers a degree of independence.
You manage your work effectively and coordinate with others as needed.
You learn quickly and acquire new technical skills readily.

Preferred

Working knowledge of common collaboration platforms.
Working knowledge of networking technologies and concepts, including Wi-Fi, VLANs, VPNs, and managing network devices.
Basic knowledge of Linux/Unix systems.
Basic system administration experience.

View full job page →

18d ago

IT Help Desk Technician

Commercial Electronics, Inc. Gate City, VA

Gate City, VA

18d ago

$22+/hr Full time Active Directory Computer Skills Hardware Support

Apply Now

Job Description

Commercial Electronics, Inc. offers an onsite IT role in Gate City, VA with a strong benefits package and a clear path for growth. You will be the first point of contact for employee tech issues, manage user accounts and access, deploy new computer systems, and troubleshoot hardware and peripherals. The position pays $22 per hour and includes comprehensive benefits, plus training to support ongoing development.

Responsibilities

Create and manage new user accounts, email, and system access
Deactivate or remove accounts for departing employees
Configure, deploy, and install new computers and software
Troubleshoot hardware issues and peripherals such as printers, monitors, and scanners
Provide first level technical support for employees
Track and document issues and resolutions
Coordinate with third-party IT providers when necessary
Maintain inventory of computer equipment and peripherals
Install connectors and manage cables required by the computer department
Clean, reset, and dispose of old computer equipment

Requirements

Basic understanding of Windows operating systems and Microsoft 365
Basic knowledge of computer hardware and peripherals
Strong problem-solving skills
Good organizational and documentation abilities
Ability to communicate clearly with non-technical staff
Valid driver’s license
Ability to lift and move computer equipment as needed

Technologies

Windows operating systems and Microsoft 365

Benefits

401(k)
Health Insurance
Dental Insurance
Life Insurance
Vision Insurance
Paid Vacation
Paid Personal Leave
Paid Holidays
Tools Provided
Training Provided
Monthly and Yearly Bonuses

Company Overview

Commercial Electronics, Inc. has been a trusted leader in engineering and repair services since 1968, serving a diverse range of industries worldwide. Our expertise spans from early electronic equipment to modern IT infrastructure, enabling us to deliver innovative solutions and reliable support to clients across multiple sectors.

How to Apply

To apply, please submit your resume on Indeed or email it to rcblevins@commercialelectronics.com.

View full job page →

18d ago

Service Desk/Technical Support Specialist

Rivkin Radler LLP Hackensack, NJ

Hackensack, NJ

18d ago

$55k - $65k/yr Full time Active Directory Application Support Customer Support

Apply Now

Job Description

Rivkin Radler LLP is looking for a Service Desk/Technical Support Specialist to provide end-user support, hardware and software troubleshooting, deployment and imaging, user configurations, onboarding/offboarding, equipment moves, mobile device support, and A/V meeting setup on a hybrid schedule in Hackensack, NJ, with a salary range of $55,000 to $65,000 per year.

Responsibilities

Provide support to address end-user technical problems and follow through to resolution
Hardware support
Software support
Assist with deployment, imaging, and user configurations
Onboarding and offboarding users
Equipment moves and installations
Mobile device support
Setting up audio/video meetings in conference rooms
Participate in internal projects as assigned

Requirements

Excellent oral and written communication, organizational, time management, and interpersonal skills
Ability to work as part of a team and independently
Minimum of 3 years experience with Windows 11 and Office 365
Familiarity or experience with legal applications, document management, financial applications, review platforms, or equivalent systems is an asset
Analytical and problem-solving skills necessary to troubleshoot and provide end user support

Technologies

Windows 11
Office 365

Benefits

Medical and dental insurance
Group term life insurance
Accidental death and dismemberment insurance
Long-term disability insurance
Optional term life insurance
Flexible spending accounts
Aflac
401(k)
Paid time off
Referral bonuses
Paid holidays

Hybrid hours

Monday-Friday, 9:00am-5:00pm
Minimum 3 days a week in New Jersey office, occasional NYC travel
2 days a week remotely
Rotating on-call schedule

View full job page →

30d ago

Technical Support Representative for Electric Bikes

Ride1Up San Diego, CA

San Diego, CA

30d ago

$21 - $26/hr Full time Computer Skills Consultative Sales Contact Center

Apply Now

Job Description

Join Ride1Up in San Diego as an onsite Technical Support Representative and contribute to a fast paced e-bike environment. You will report to the Customer Support Manager and help shape best practices, SOPs, and the growth of the support team. Bike industry experience is required and you will be part of a culture focused on hands-on, customer-centered service.

Responsibilities

Provide technical support via email and phone utilizing our Customer Support Portal
Provide product recommendations including sales calls and emails
Troubleshoot technical bike issues
Recruit, onboard and train customer support staff
Build department culture and motivate team members
Maintain department KPI's
Ad hoc requests as needed

Requirements

3+ years of customer support experience
Ability to problem solve and communicate directly with customers, including de-escalation tactics
Experience developing best practices and documenting standard operating procedures (SOPs)
Fast typing (50+ WPM) with comfort managing high volume email inboxes
Experience with Zendesk, FreshDesk or similar platforms
Experience with e-commerce and WordPress a plus
Bike Industry: 1 year (Required)
ebike assembly: 2 years (Required)

Technologies

Zendesk
FreshDesk
Slack
Zoom
WordPress

Benefits

High demand, high growth industry
Complementary electric bike after onboarding period
Opportunity to participate in company stock option plan
Potential to gain value e-commerce operations experience
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Job Details

Location: San Diego, CA (onsite)
Job Type: Full-time
Pay: $21.00 - $26.00 per hour

Application Question

Please share your experience with ebikes. This can be from a professional or personal perspective.

View full job page →

Onboarding Support Jobs

IT Help Desk Technician

IT Help Desk Technician

Service Desk/Technical Support Specialist

Technical Support Representative for Electric Bikes

Get Job Alerts