IT Help Desk Technician
Job Description
The IT Help Desk Technician at Tenstreet supports day-to-day IT operations from our Tulsa, OK onsite office, handling the administration of the office network, employee workstations, IP phone system, and internal applications. The role emphasizes provisioning and supporting both macOS and Windows environments and onboarding new hires.
Responsibilities
- Serve as the primary point of contact for IT issues in a mixed macOS and Windows environment.
- Provide technical assistance and end-user support across the organization.
- Coordinate and support audio-visual setups for internal meetings.
- Handle new hire setups, including account creation, workstation configuration, and user training.
- Maintain the IT ticketing queue to track and resolve requests.
- Oversee software licenses and ensure acceptable use of IT resources.
- Act as a backup IT system administrator.
Requirements
- Strong diagnostic abilities to rapidly identify IT issues and know where to look when the answer is not immediately apparent.
- Advanced proficiency with macOS and Microsoft Windows.
- Experience using Microsoft Office 365.
- Solid understanding of cloud services usage and administration.
- Ability to manage an interrupt-driven workload effectively.
- Capacity to work independently in a fast-paced environment.
- Strong customer service skills.
- Experience with a ticketing system.
- Familiarity with centralized client management systems.
- Experience supporting both Android and iOS devices.
- Security-conscious mindset.
Technologies
- macOS
- Microsoft Windows
- Microsoft Office 365
- Linux/Unix
- Android
- iOS
- Wi-Fi
- VLANs
- VPNs
- Cloud services
Benefits
- Health insurance
- Dental
- Vision
- 401k
- PTO
Who You Are
- You bring a strong customer focus and a genuine desire to help colleagues accomplish their tasks.
- You communicate clearly with both technical and non-technical end users.
- You thrive in a fast-paced environment that offers a degree of independence.
- You manage your work effectively and coordinate with others as needed.
- You learn quickly and acquire new technical skills readily.
Preferred
- Working knowledge of common collaboration platforms.
- Working knowledge of networking technologies and concepts, including Wi-Fi, VLANs, VPNs, and managing network devices.
- Basic knowledge of Linux/Unix systems.
- Basic system administration experience.
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