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6 jobs found

Today

Technical Support Engineer

Cargas Lancaster, PA

Lancaster, PA

Today

Full time Application Support Customer Service Customer Support

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Job Description

The Technical Support Engineer at Cargas supports Cargas Energy customers by diagnosing and resolving technical issues across SQL, JavaScript, and .NET, including work with SQL servers. The role also includes ticket-based customer support, documentation, and cross-team collaboration to ensure timely resolutions.

Key Responsibilities

Respond to support tickets and provide timely status updates through the ticketing system or by phone when required.
Debug routine issues in SQL procedures, JavaScript, and .NET code to move cases toward resolution.
Monitor SQL servers and perform basic configuration as needed.
Troubleshoot customer issues within a Cargas Energy component, escalating more complex items when appropriate.
Record troubleshooting steps, resolutions, and customer communication for clear internal and customer context.
Help build and maintain the knowledge base by contributing common fixes, scripts, and how-to guidance.
Collaborate with teammates to share knowledge and coordinate workloads.
Work toward individual and team productivity objectives, including SLA and KCS-related goals.
Use approved AI technologies, intelligent automation, and self-service solutions to support daily operations, improve customer experience, increase efficiency, support retention, and reduce ticket volume.

Required Qualifications

Associate’s degree or an equivalent combination of education and experience.
1+ year of experience in a business setting.
Ability to learn new technology and use available resources to answer questions and solve problems.
Ability to learn a ticketing system.
Ability to work independently and in a team environment.
Strong listening, conflict resolution, and communication skills.
Proficiency in Microsoft Office Suite.

Valued Background

Bachelor’s degree in Computer Science, Business, or a related field.
Experience in software support.
Experience with ticketing systems such as Zendesk or Jira.
Understanding of basic SQL queries, networking, logs, error messages, and APIs.

Tools and Technologies

SQL
JavaScript
.NET
SQL servers
Microsoft Office Suite
Zendesk
Jira

Location and Experience

Location: Lancaster, PA (onsite)
Minimum experience: 1 year

Benefits

Employee ownership
Profit sharing
Bonus programs
Comprehensive benefits
Cost-saving programs focused on mental, physical, financial, and social well-being

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3d ago

Service Desk Technician Level 1

HR Group LLC Companies Prague, OK

Prague, OK

3d ago

$50k - $60k/yr Full time Application Support Cloud Platforms Computer Skills

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Job Description

The Level 1 Service Desk Technician acts as the first point of contact for employees seeking technical assistance across The HR Group and its family of subsidiary companies. This role manages service desk intake through resolution, maintains ticket accuracy, and supports routine IT troubleshooting along with entry-level cybersecurity, infrastructure deployment, and physical security system work.

Location and Position Overview

Position: Service Desk Technician – Level 1

Department: Information Technology

Reports to: IT & Cybersecurity Manager

Location: Prague, OK (onsite)

Salary: USD 50,000 - 60,000 per year

Experience: 2 years minimum

Key Responsibilities

Monitor the Service Desk queue and respond to incoming requests in a timely manner in line with established SLAs.
Record complete and accurate details of user interactions, diagnostic actions, and resolutions in the ticketing system.
Perform initial triage and resolve routine issues such as password resets, connectivity disruptions, and printer configuration.
Escalate complex or high-impact incidents to Level 2 support or the relevant specialized team, providing sufficient documentation for efficient follow-up.
Communicate professionally with employees via phone, email, and chat.
Provide step-by-step guidance so users can resolve common technical issues.
Maintain courtesy and patience while working toward timely resolution of user concerns.
Follow established operating procedures, security policies, and service-level agreements.
Maintain documentation to support internal audits, compliance needs, and ongoing knowledge base improvement.
Install, terminate, and test network cabling according to applicable standards.
Keep patch panels and cable management organized and properly documented.
Assist with installation and configuration of network equipment.
Conduct basic network testing and validation after deployment.
Install and configure IP-based security cameras (CCTV).
Complete other duties assigned by IT leadership to support departmental objectives.

Required Qualifications

Two to four years of experience.
Foundational knowledge of Windows and macOS operating systems.
Working knowledge of Microsoft 365 applications and user account administration.
Working knowledge of SharePoint team sites.
Strong written and verbal communication skills, including the ability to explain technical topics to non-technical audiences.
Proven ability to manage competing priorities in a fast-paced environment.
Customer-focused mindset with analytical and problem-solving capability.

Technology Exposure

Windows
macOS
Microsoft 365
SharePoint
ServiceNow
Zendesk
CCTV

Benefits

Salary: USD 50,000 - 60,000
Comprehensive benefits package
401(k) with company match
Paid time off / holidays

Preferred Qualifications

Experience in IT support, help desk, or customer service.
Familiarity with IT service management and ticketing platforms, such as ServiceNow and Zendesk.
IT Degree, Professional Accreditation, or Certification (plus).

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3d ago

Help Desk Customer Service

Ritex Real Estate LLC Houston, TX

Houston, TX

3d ago

$30 - $40/hr Full time Application Support Customer Service Customer Support

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Job Description

The Help Desk Customer Service role at Ritex Real Estate LLC focuses on delivering accurate, timely technical assistance to internal teams and external clients. This onsite position in Houston, TX supports day-to-day IT needs by troubleshooting hardware and software, resolving issues, and maintaining complete documentation in a ticketing system.

Key Responsibilities

Act as the first point of contact for users requesting technical assistance through phone, email, or chat.
Diagnose and resolve technical issues involving hardware and software, including operating systems, applications, and networking problems.
Answer support queries and guide users through step-by-step solutions.
Troubleshoot problems related to computers, printers, networking, and other peripherals.
Install, configure, and maintain software, hardware, and network systems.
Escalate unresolved cases to higher-level support teams or vendors when needed.
Record all support requests, resolutions, and configuration details in a ticketing system (e.g., Zendesk, ServiceNow).
Maintain familiarity with company systems and technologies to provide effective resolutions.
Provide end-user guidance and basic IT training for core functions, software, and tools.
Collaborate with other IT teams to support smooth integration of systems and software.
Assist with system updates, patches, and routine maintenance.
Monitor and track service requests and ensure issues are resolved within established SLAs.
Stay current on technology trends and support improvements to internal IT processes and procedures.

Required Qualifications

1 to 2 years of help desk or technical support experience (entry-level candidates with relevant training may be considered).
Familiarity with Windows, macOS, and Linux, along with office productivity tools such as Microsoft Office and Google Workspace.
Basic understanding of networking principles.
Strong diagnostic capability and experience troubleshooting hardware, software, and network issues.
Excellent verbal and written communication skills for assisting users with technical problems.
Ability to deliver high-quality customer service with a positive, professional demeanor.
Capacity to manage multiple requests, prioritize tasks, and work effectively under pressure.
Accuracy in documenting issues and solutions in the ticketing system.
Ability to work collaboratively as part of an IT team.

Technologies

Windows
macOS
Linux
Microsoft Office
Google Workspace
Zendesk
ServiceNow

Location and Compensation

Location: Houston, TX (onsite)

Pay: USD 30–40 per hour

Minimum Experience: 1 years

Benefits

Competitive salary
Health insurance (medical, dental, vision)
Paid time off (vacation, sick days, holidays)
Retirement plan (e.g., 401k)
Professional development opportunities
Remote work options (if applicable)

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7d ago

Tier 2: Service Desk Engineer

CIT Solutions, LLC Dallas, TX

Dallas, TX

7d ago

$60k - $70k/yr Full time Application Support End User Support Firewall

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Job Description

CIT Solutions, LLC is hiring a Tier 2: Service Desk Engineer to support end users in a cybersecurity-first managed services environment. This role focuses on escalated, technical troubleshooting for client workstations, Microsoft 365, printers and peripherals, networking, and other business applications, with remote work as the default and occasional onsite visits when needed.

In this position, you will work within documented, process-driven workflows and use RMM and PSA tools to keep tickets organized and solutions consistent across a multi-client portfolio. The team also emphasizes root-cause thinking and automation to help maintain a low-ticket environment.

What You’ll Do

Deliver Tier 2 technical support for end users, primarily remotely with occasional onsite work
Investigate and resolve escalated tickets involving workstations, Microsoft 365, printers and other peripherals, networking, and other common applications
Troubleshoot hardware and software issues both remotely and in the field
Keep documentation accurate and up to date, following standardized procedures using RMM and PSA tools
Support a low-ticket environment by contributing to automation and root-cause solutions, avoiding short-term fixes

Required Skills & Experience

2+ years of IT support experience, ideally in an MSP setting or in a multi-client environment
Strong knowledge of Microsoft 365, Windows, networking fundamentals, and remote support tools
Comfort working in structured environments with standardized procedures and documented workflows
Reliable transportation and willingness to travel locally to client sites as needed
Excellent communication skills, with clear, professional, and personable interactions

Tools & Technologies

Work will involve Microsoft 365, Windows, RMM/PSA platforms, and common security and business technologies, including:

RMM and PSA tools such as ConnectWise, Autotask, NinjaOne, and Halo
MDM, VoIP, and systems management
Firewall technologies including SonicWall, Fortigate, Fortinet, and Unifi
Quickbooks, Lacerte, ERP systems, and Azure

Benefits

Dental insurance
Flexible schedule
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Additional Qualifications (Preferred)

Relevant certifications (for example CompTIA A+, Network+, or Microsoft certifications)
Experience with RMM, MDM, and PSA tools such as ConnectWise, Autotask, NinjaOne, and Halo
Familiarity with VoIP systems, firewalls, and common line-of-business applications (including SonicWall/Fortigate/Fortinet/Unifi, Quickbooks, Lacerte, ERP systems, and Azure)

Role Details

Job type: Full-time
Salary: USD 60,000 - 70,000 per year
Work location: Hybrid remote in Dallas, TX 75208
Ability to commute: Dallas, TX 75208 (Required)
Ability to relocate: Dallas, TX 75208 (Relocate before starting work, Required)

What CIT Solutions Emphasizes

A remote-first setup with meaningful impact
A tight-knit team focused on clarity, consistency, and continual improvement
Career growth in a company investing in cybersecurity and automation
Competitive salary and benefits
A professional culture centered on security

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9d ago

Help Desk Specialist II

Nuvodia, LLC Chandler, AZ

Chandler, AZ

9d ago

$19 - $31/hr Full time Application Support Business Systems Computer Skills

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Job Description

Nuvodia, LLC offers a full-time Help Desk Specialist II opportunity in Chandler, AZ (onsite) with an hourly base pay range of $19.53 to $31.37. In this role, you will be the first phone contact for clients, helping drive smooth service experiences while handling multiple high-priority IT needs in a fast-paced, team-focused environment.

What you’ll do

Enter, prioritize, and escalate service tickets through the ticketing system.
Provide service and troubleshooting support directly with customers by phone, onsite, and online to help resolve computing problems.
Respond promptly to customer needs, escalate difficult situations, and solicit customer feedback to improve service.
Install and configure hardware and peripherals at users’ premises, including monitors, keyboards, and printers.
Load and support PC software packages such as operating systems, networking components, and office applications.
Resolve general IT issues independently (PC hardware, PC software, Server) while meeting SLAs.
Use system logs to analyze and identify potential issues with computer systems.
Monitor queue email request folders and provide support or coverage based on department needs and team availability.
Assist junior help desk team members through training and mentoring.
Support additional projects and duties as assigned, including regional travel and weekend work as well as on-call rotation requirements.

How you’ll support compliance and client trust

Maintain strict confidentiality and demonstrate honest, pleasant communication and good personal hygiene.
Work with dignity and respect, provide excellent customer service, and treat all clients with care.
Conform to Joint Commission and HIPAA regulations, and comply with PHI (Protected Health Information) requirements.
Follow Inland Imaging health and safety policies and guidelines of partners, depending on work location.
Demonstrate Nuvodia values by understanding the mission, values, and goals.

Requirements

Associate’s Degree in a related field or equivalent experience.
Two years of related experience, including technical helpdesk experience (preferred).
Experience with PC, Network, and Microsoft Technology.
Healthcare applications experience (preferred).
Knowledge of PC hardware/software engineering.
Knowledge of server administration/monitoring/software.
Knowledge of software and image creation/deployment via third-party tools (Altiris, Ghost) and scripting.
Managed IT Services (MSP) experience (preferred).
Highly desired: ConnectWise Manage (PSA), ConnectWise BrightGauge (BI), IT Glue (knowledge base), n-Able N-Central (RMM).
Microsoft Products experience: Excel, PowerPoint, SharePoint, Word, Visio.
Ability to pass a background check and a post-offer, pre-employment drug test.
Ability to access multiple worksites in a timely manner.

Benefits

Medical and dental insurance
Basic vision and term life insurance
Enroll in the company 401k retirement plan with employer matching opportunities
Paid vacation, sick, and personal leave
Paid holidays
Quarterly profitability bonuses

Tools you may work with

ConnectWise Manage (PSA)
ConnectWise BrightGauge (BI tool)
IT Glue (knowledge base tool)
n-Able N-Central (RMM tool)
Altiris and Ghost (image creation/deployment)
Microsoft Products: Excel, PowerPoint, SharePoint, Word, Visio

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11d ago

Desktop Support Technician

Leidos Virginia Beach, VA

Virginia Beach, VA

11d ago

$51k - $92k/yr Full time Desktop Support End User Support Hardware Support

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Job Description

Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Virginia Beach, VA as part of the Field Services team. This onsite role focuses on desk-side assistance, troubleshooting, and repair of IT devices, with ticket-driven work managed to established service timelines. The position also offers a benefits package that includes Health and Wellness programs, Income Protection, Paid Leave, and Retirement.

What you’ll do

Handle the resolution of customer tickets in line with Service Level Requirements (SLRs)
Maintain accurate ticket processing following established guidelines
Troubleshoot and resolve user computer issues related to both hardware and software
Complete customer-related tasks within the required timelines
Diagnose and resolve issues with Multi-Function Devices, printers, and other local or networked hardware components
Support other technicians by assisting with complex issue resolution

Required qualifications

US Citizen
DoD Secret Clearance
HS diploma with 4+ years of prior relevant experience; additional related education or certifications may be considered in lieu of experience
Valid DoD 8570 IAT Level II certification: Security+ or higher
Demonstrated expertise in IT Enterprise Operations
Experience with Microsoft Windows OS (version 10)
Experience using HP Service Manager, Remedy, or similar service/help desk ticket management software
Basic network troubleshooting skills
Strong customer service, oral, and written communication skills
Ability to lift and carry 50 lbs for up to 100 feet at a time; must be able to lift 25 lbs vertically using ladders
Ability to work in confined spaces (raised floors, communications closets), in noisy environments (data centers, operations centers), and to stand or sit for 8 hours at a time
Ability to use basic hand tools (for example, screwdrivers and wrenches) while rack mounting active and passive equipment using small screws and brackets
Ability to identify different colors of wires and cables; corrected vision to 20/20 or better to read schematics, test equipment output, computer monitors, and digital test equipment such as OTDR (optical time-domain reflectometer)
Ability to judge distance between objects for safe ladder and confined-space work
Ability to drive a personal or corporate vehicle (depending on availability) to different locations; valid state license required

Tools and technologies

Microsoft Windows OS (version 10)
HP Service Manager and Remedy
OTDR (optical time-domain reflectometer)

Preferred

Organized and detail-oriented
Strong leadership skills
Self-motivated and self-directing
Strong collaboration, prioritization, and adaptability skills; relationship building
Ability to manage and prioritize own work and that of a team
Independent decision making
Analytical thinking, including out-of-the-box problem solving
Ability to communicate effectively with all organizational levels, from SME to Senior Management
Ability to analyze problems at multiple levels, such as detail level and overall organizational impact

Pay range: $50,700.00 - $91,650.00 per year

Location: Virginia Beach, VA (onsite)

Posting date: October 9, 2026

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