Desktop Support Technician

Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Virginia Beach, VA as part of the Field Services team. This onsite role focuses on desk-side assistance, troubleshooting, and repair of IT devices, with ticket-driven work managed to established service timelines. The position also offers a benefits package that includes Health and Wellness programs, Income Protection, Paid Leave, and Retirement.

What you’ll do

• Handle the resolution of customer tickets in line with Service Level Requirements (SLRs)
• Maintain accurate ticket processing following established guidelines
• Troubleshoot and resolve user computer issues related to both hardware and software
• Complete customer-related tasks within the required timelines
• Diagnose and resolve issues with Multi-Function Devices, printers, and other local or networked hardware components
• Support other technicians by assisting with complex issue resolution

Required qualifications

• US Citizen
• DoD Secret Clearance
• HS diploma with 4+ years of prior relevant experience; additional related education or certifications may be considered in lieu of experience
• Valid DoD 8570 IAT Level II certification: Security+ or higher
• Demonstrated expertise in IT Enterprise Operations
• Experience with Microsoft Windows OS (version 10)
• Experience using HP Service Manager, Remedy, or similar service/help desk ticket management software
• Basic network troubleshooting skills
• Strong customer service, oral, and written communication skills
• Ability to lift and carry 50 lbs for up to 100 feet at a time; must be able to lift 25 lbs vertically using ladders
• Ability to work in confined spaces (raised floors, communications closets), in noisy environments (data centers, operations centers), and to stand or sit for 8 hours at a time
• Ability to use basic hand tools (for example, screwdrivers and wrenches) while rack mounting active and passive equipment using small screws and brackets
• Ability to identify different colors of wires and cables; corrected vision to 20/20 or better to read schematics, test equipment output, computer monitors, and digital test equipment such as OTDR (optical time-domain reflectometer)
• Ability to judge distance between objects for safe ladder and confined-space work
• Ability to drive a personal or corporate vehicle (depending on availability) to different locations; valid state license required

Tools and technologies

• Microsoft Windows OS (version 10)
• HP Service Manager and Remedy
• OTDR (optical time-domain reflectometer)

Preferred

• Organized and detail-oriented
• Strong leadership skills
• Self-motivated and self-directing
• Strong collaboration, prioritization, and adaptability skills; relationship building
• Ability to manage and prioritize own work and that of a team
• Independent decision making
• Analytical thinking, including out-of-the-box problem solving
• Ability to communicate effectively with all organizational levels, from SME to Senior Management
• Ability to analyze problems at multiple levels, such as detail level and overall organizational impact

Pay range: $50,700.00 - $91,650.00 per year

Location: Virginia Beach, VA (onsite)

Posting date: October 9, 2026