ASML's Global Support Center DUV seeks a Senior Technical Support Engineer to lead advanced diagnostics for DUV systems, provide global escalation support, and drive ongoing improvements that resolve complex field issues while strengthening regional capabilities.
Responsibilities
- Diagnose and remediate intricate technical issues escalated from field teams and customer sites, applying structured troubleshooting and data analysis with focus on illumination, projection, and dose-control modules of ASML DUV scanners.
- Develop clear diagnostic action plans that guide field engineers from problem definition to technical resolution.
- Build deep technical expertise and continuously expand knowledge of ASML DUV systems, diagnostics, and escalation processes.
- Troubleshoot Illumination, Projection, and Dose Control competency issues, including projection lens performance, illumination profiles, dose stability, and light-source performance.
- Use MATLAB and offline diagnostic tooling to analyze optical path behavior, identify root causes, and recommend corrective actions.
- Support 24/7 global escalation coverage through effective shift handoffs, stakeholder updates, and collaboration with GSC teams in other regions.
- Share diagnostic knowledge with worldwide GSC competency teams and Customer Support engineers through documentation, training, and knowledge transfer.
- Identify lessons learned from escalations and contribute to continuous-improvement actions that enhance future diagnostics and field self-sufficiency.
- Advance proactive diagnostics and predictive data modeling approaches to reduce unexpected downtime.
- Demonstrate ASML's values of Challenge, Collaborate, and Care while working with a global network of engineers and stakeholders.
Requirements
- Master’s degree in engineering or a related technical field with 3-5 years of relevant working experience, or a Bachelor's Degree with 6-8 years of relevant working experience.
- Bachelor’s Degree with 6-8 years of relevant working experience.
- Ability to interpret schematics, technical drawings, and design documentation.
- Advanced experience with feedback control systems.
- Knowledge of optical principles and the ability to troubleshoot projection lens performance, illumination profiles, dose control, and illumination sources such as mercury arc lamps and excimer lasers.
- Fluency in English.
- Strong analytical problem-solving skills and the ability to translate complex data into practical diagnostic directions.
- Technical strength in illumination, projection, dose control, optical path diagnostics, imaging/focus performance, electronics, and gas-flow-based light-path conditioning.
- Clear, concise communication skills for technical updates, stakeholder alignment, and knowledge transfer.
- Ability to work effectively in global, cross-functional teams across different technical competencies.
- Strong ownership, initiative, and follow-through in a fast-changing environment with competing priorities.
- Flexibility, open-mindedness, and willingness to challenge assumptions while remaining collaborative and customer focused.
- Commitment to continuous improvement, documentation quality, and field self-sufficiency.
Technologies
Location
Chandler, AZ (onsite)
Education and Experience
This role requires experience with high-tech products, complex systems, and structured troubleshooting.
Other Information
- This position involves access to US controlled technology under the United States Export Administration Regulations; applicants must be legally authorized to access such technology before starting.
- Position may require travel up to 25 percent.
Inclusion and Diversity
ASML is an Equal Opportunity Employer that values a diverse and inclusive workforce. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. Inclusion and diversity are central to the company’s success.
Requesting Accommodations
ASML provides reasonable accommodations to applicants and employees with disabilities to enable applying for a job, performing essential duties, and accessing benefits. If you need an accommodation to complete an application or participate in an interview, initiate the accommodation process through the designated channel. For recruitment questions, please contact the designated Talent Acquisition member for the position.
