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Shell Scripting Support Jobs

4 jobs found

30d ago

Service Desk Analyst

University of Illinois Urbana, IL 🇺🇸 Remote

Urbana, IL

30d ago Closed

$50k - $60k/yr Full time Customer Service Customer Support Data Processing

This position is no longer accepting applications (closed Nov 3, 2026).

Job Description

The University of Illinois offers a full-time Civil Service IT opportunity with a direct path to impact across AITS. As a Service Desk Analyst, you will be the first point of contact for customers seeking help with computer systems and/or usage, and you will help improve service quality by troubleshooting, documenting solutions, and reducing repeat incidents. The role includes competitive pay ($50,000 to $60,000), health, dental, and vision coverage, life insurance, a retirement plan, paid time off, and tuition waivers for employees and dependents.

What you’ll do

Deliver first-point customer support for AITS via phone, email, and other support channels.
Troubleshoot inquiries to identify and isolate root issues, using the KnowledgeBase as the primary resource; apply creative problem-solving when issues are unfamiliar.
Log all calls and email requests in the ticketing system, and document troubleshooting steps and pertinent customer facts, especially for issues transferred to higher support tiers.
Provide technical front-line and second tier support related to open systems batch processing, including batch requests, migrations, and parameter modification.
Search for and analyze operating and batch problems and initiate corrective measures within the limits of authority.
Monitor system activity and performance across a large complex of servers, network interfaces, and peripheral devices; take timely corrective action and ensure alerts are acknowledged, resolved, and cleared.
Page on-call staff and post to the university status page for urgent and high priority incidents.
Maintain knowledge articles daily to keep content accurate and fresh; create new articles and update existing ones as needed so solutions remain clear and easy to follow.
Coordinate during your shift by communicating software, hardware, system, and operational problems, and share information proactively to support smooth handoffs.
Keep peers and end users informed of trends, significant problems, unexpected delays, and environment changes that affect customers; update customers on progress when first-call resolution is not possible.
Support continuous improvement through participation in customer service and process improvement initiatives and knowledge-sharing efforts, including cross-training.
Participate in project teams to test and implement new products and services, facilitate information sharing across AITS groups, and assist in evaluating software tools to enhance monitoring capabilities.
Assist unit goals aimed at improving Service Desk service, productivity, and efficiency, while also working toward personal career goals and ongoing technical development.

What you’ll need

High school diploma or equivalent.
Any one or any combination totaling two (2) years (24 months) from: college coursework (including IT, IT Management, Programming, IT systems, or closely related discipline) measured using the provided conversion table, plus related IT work experience in areas such as hardware/software support, programming, network design, network engineering, or IT systems integration.
Extensive customer service experience.
Ability to interact professionally and courteously with customers by telephone and email, including managing difficult or emotional situations with prompt follow-up.
Strong problem-solving skills, including delivering reliable and accurate information, using appropriate escalation when needed, and implementing solutions (not just fixes).
Excellent writing and communication skills, with the ability to document technical solutions into clear knowledge documents for both customers and internal support staff.
Flexibility in scheduling with consistent attendance, and availability to work overtime or any shift (1st, 2nd, 3rd) as requested or required.
Strong teamwork, accountability, and the ability to work independently in ambiguous situations.
Comfort with desktop and client software concepts (browsers, operating systems, etc.) and the ability to quickly learn new technical skills to become self-sufficient.

Helpful skills and preferred qualifications

Strong preference for familiarity with batch scheduling concepts, experience with service management software, and ability to extract data, analyze, and develop recommendations.
Web design experience and ability to read and edit HTML, CSS, and JS.
Knowledge of SQL and shell scripting.
HDI or ITIL certification.

Appointment and application details

This is a 100% Full Time Civil Service IT Technical Associate position.
Expected start date: as soon as possible after the search process concludes.
Work authorization sponsorship is not available for this position.
Eligible for the Referral Program for System Office jobs like this one.
System Office job start salary range: $50,000.00 to $60,000.00, competitive and commensurate with qualifications and experience, considering internal equity.
Apply: click the APPLY NOW link on this page to submit an application on the university portal by 6 pm on 10/11/2026.

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2mo ago

Sr Tech Support Engineer MI -2

FUJIFILM Remote 🌍 Remote

Remote

2mo ago Closed

$43 - $48/hr Full time Senior Business Systems Customer Support

This position is no longer accepting applications (closed Sep 14, 2026).

Job Description

FUJIFILM is seeking a Sr Tech Support Engineer MI - II to deliver remote, tier II technical assistance to HCUS customers across Synapse product lines. In this role, you will troubleshoot and resolve issues, evaluate monitor alarms, and escalate complex cases through the TAC process while maintaining accurate documentation and timely customer communication.

This is a remote position with expectations to work outside normal business hours, and it may include on-call rotation. You may also travel on short notice to support customer systems when business needs require it.

What you’ll do

Provide remote technical support for FUJIFILM Synapse products, including troubleshooting, resolving issues, assessing and clearing monitor alarms, and responding to customers in a timely manner.
Troubleshoot 3rd party hardware, software, and network issues for products FUJIFILM sells or supports.
Collaborate with peers and Lead Team members on complex problems and solutions.
Document troubleshooting activities and follow the Technical Assistance Center (TAC) escalation process to move cases to next-level engineering when resolution cannot be achieved.
Promote well-documented cases for use as product Knowledge Base articles.
Maintain expert working knowledge of current medical imaging products and related technologies.
Answer and facilitate incoming customer calls, communicate effectively, and document interactions within each case.
Monitor TAC phone system wall boards to ensure proper statuses are maintained.
Work cross-functionally with other Synapse teams/products as required, and perform other assigned duties.
Meet standard expectations related to positive customer surveys, documentation accuracy and consistency, timely case and project completion, and completion of assigned trainings.
Maintain performance aligned to manager-provided yearly goals and team-defined metrics.
Work outside normal business hours, including overtime, holidays, and participation in an on-call rotation to support business needs.
Complete occasional short-notice overnight travel (up to 10%) based on business requirements.
Adhere to FUJIFILM quality and regulatory compliance requirements, and ensure job duties are performed per established policies and procedures.
Comply with applicable U.S. FDA medical device regulatory requirements, ISO 13485, and other applicable laws, regulations, and standards.

Required education and experience

Bachelor’s Degree, Trade School Certification (industry related), or an industry experience equivalent.
One or more industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications preferred).

Key technical skills

Knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+).
Networking knowledge.
Experience with SQL Server and/or Oracle.
Knowledge of Linux architecture.
Experience using PostgreSQL.
Maintain a Security+ certification (Security+ or higher).
Ability to achieve goals in a fast-paced team environment, with strong organizational and multi-tasking skills.
Strong communication and interpersonal skills, including excellent phone manner.
Ability to make independent decisions based on interpretation of technology data and product knowledge.
Maintain and expand knowledge to be designated as a TAC Subject Matter Expert (SME) in two disciplines.

Technologies you may work with

Microsoft Server 2012, 2016, 2019, 2022
Networking
SQL Server, Oracle
Windows OS
Linux Architecture
PostgreSQL
Security+; Microsoft; VMware; Cisco
HL7, DICOM
Storage Solutions
RHEL6, RHEL7, CentOS, Oracle Linux, Scientific Linux
Shell Scripting in BASH; Python

Compensation and benefits

$43.00–$48.00 per hour (USD 43 - 48 per hourly); $43.75-$48.07/hr
Medical, Dental, Vision
Life Insurance
401k
Paid Time Off

Physical requirements

Ability to sit up to 75–100% of applicable work time.
Ability to use hands and fingers to manipulate items, including keyboards, up to 100% of applicable work time.
Ability to stand, talk, and hear for 75% of applicable work time.

Key performance indicators (KPIs)

Within two years of starting, maintain Security+ (Security+ or higher) and maintain/expand knowledge to be designated as a TAC Subject Matter Expert (SME) in two disciplines.
Maintain a case workload within 10% of the median of peers at a minimum.
Keep case backlogs at or below 25 cases (not including escalated cases) unless approved by management.

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3mo ago

Desktop Support Technician

Intellibee Inc Santa Fe, NM

Santa Fe, NM

3mo ago Closed

Full time Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Aug 29, 2026).

Job Description

Intellibee Inc offers long-term stability, comprehensive health coverage, planning for the future, and GC assistance. This onsite role in Santa Fe, NM centers on delivering reliable desktop support within a Microsoft-based environment, handling incidents, troubleshooting, and coordination with internal teams and vendor partners to keep critical IT services running smoothly.

Responsibilities

Provide on-site PC and laptop break/fix support, including hardware installation, software setup, configuration, and issue resolution
Assist end users through in-person, phone, email, and remote channels; respond to and close help desk tickets promptly
Oversee the full ticket lifecycle in the service management system, including creation, updates, resolution, and SLA-driven escalation
Troubleshoot technical issues in a structured, methodical manner to identify root causes and implement solutions
Collaborate with internal teams and vendor support to resolve hardware and software issues
Ensure desktop systems integrate effectively with enterprise infrastructure, including file servers, email, conferencing tools, and business applications
Document incidents, resolutions, and system changes accurately; contribute to knowledge base articles
Prioritize and manage multiple tickets simultaneously based on urgency and business impact

Requirements

Hands-on experience supporting desktop environments, including hardware, operating systems, and standard applications
Strong troubleshooting skills across hardware, software, and basic networking issues
Experience working in a ticketing/service management platform (e.g., ServiceNow or similar)
Experience supporting a Microsoft environment, including Windows OS, Microsoft 365, Outlook, Teams, and Active Directory
Familiarity with basic scripting (e.g., PowerShell, Perl, or Shell) is a plus
Strong customer service and communication skills, with the ability to support both technical and non-technical users
Ability to prioritize tasks, multitask, and perform effectively in a fast-paced support environment

Technologies

ServiceNow
Windows OS
Microsoft 365
Outlook
Teams
Active Directory
PowerShell
Perl
Shell

Benefits

Long-Term Stability
Comprehensive Health Coverage
Future Planning
GC Assistance

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3mo ago

Support Engineer

Amazon.com Services LLC Reading, MA

Reading, MA

3mo ago Closed

$90k - $158k/yr Full time Amazon Web Services Automation AWS

This position is no longer accepting applications (closed Aug 16, 2026).

Job Description

Amazon.com Services LLC’s robotics division, specifically the ARTS team, is seeking a Support Engineer to operate onsite in Reading, MA. This role delivers around-the-clock technical support for robotic fulfillment centers, focusing on diagnostics, ticket handling, incident response, and advancing documentation and automated workflows. The position offers a yearly salary range of USD 90,400 to 158,200 and requires a master’s degree or higher with at least four years of relevant experience.

Responsibilities

Conduct advanced diagnostics and resolve critical robotic system issues through data analysis, AI-driven insights, and targeted troubleshooting.
Provide timely, accurate solutions to customer requests via effective ticket management.
Lead high-severity incident responses, coordinating across technical teams and business units to enable rapid resolution of critical robotic system problems.
Drive continual improvement by authoring technical documentation, knowledge base articles, and SOPs, and by designing automated workflows to boost team efficiency and system performance.

Requirements

Bachelor’s degree in Electrical or Mechanical Engineering, or Master’s degree or higher in computer science, engineering, mathematics, or an equivalent field.
Proven ability to communicate complex technical information clearly to executives and non-technical stakeholders, in both written and verbal form.
Strong analytical skills with attention to detail and effective communication, or experience debugging and troubleshooting technical systems.
Experience with Linux/Unix operating systems.
Experience in an AWS environment, including VPC, EC2, EBS, S3, SQS, CloudFormation, and Lambda.
Experience working with databases and SQL.
Background in automation or monitoring frameworks, deployment, or development.
Proficiency in scripting or programming languages such as Ruby, Python, Shell/BASH, Java, C/C++, C*, Perl, or similar.
4+ years in a technical role, preferably in support engineering or system administration.

Technologies

Linux/Unix
AWS (VPC, EC2, EBS, S3, SQS, CloudFormation, Lambda)
SQL
Ruby
Python
Shell/BASH scripting
Java
C/C++
C*
Perl

Benefits

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Sign-on payments
Restricted stock units (RSUs)

BASIC QUALIFICATIONS

Bachelor’s degree in Electrical or Mechanical Engineering, or Master’s degree or higher in computer science, engineering, mathematics, or an equivalent field.
Proven ability to communicate complex technical information clearly to executives and non-technical leaders, in writing and speaking.
Strong analytical skills with attention to detail and effective communication, or experience troubleshooting technical systems.
Experience with Linux/Unix operating systems.
Experience in an AWS environment, including VPC, EC2, EBS, S3, SQS, CloudFormation, and Lambda.
Experience working with databases and SQL.
Background in automation or monitoring frameworks, deployment or development.
Proficiency in scripting or programming in Ruby, Python, Shell/BASH, Java, C/C++, C*, Perl, or similar.
4+ years in a technical role, preferably in support engineering or system administration.

PREFERRED QUALIFICATIONS

Knowledge of UNIX/Linux operating systems.

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Shell Scripting Support Jobs

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Sr Tech Support Engineer MI -2

Desktop Support Technician

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