System Monitoring

System Monitoring Support Jobs

3 jobs found

20d ago

Monitoring Technical Support Specialist Bilingual Spanish

The GEO Group Aurora, IL

Aurora, IL

20d ago

$19+/hr Full time Bilingual Contact Center Customer Service

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Job Description

Based in Aurora, Illinois, The GEO Group delivers critical monitoring services to agencies nationwide. The Monitoring Technical Support Specialist (bilingual English/Spanish) serves as the front line for inbound inquiries, guiding hardware and software troubleshooting, processing contract-driven alerts, and coordinating with Monitoring Operations, Monitoring Customer Service, Training, and additional teams to sustain smooth monitoring operations.

Location: Aurora, IL (onsite) • Salary: USD 19 per hour • Minimum experience: 2 years • Education: High School Diploma or GED

Responsibilities

Accept inbound calls from contracted agency personnel.
Process alerts in accordance with contract requirements.
Provide timely, accurate, and effective troubleshooting for elevated hardware and software issues on customer equipment and systems.
Serve as a liaison among Monitoring Operations, Monitoring Customer Service, Training, and other departments as needed.
Respond to alerts and customer inquiries by phone or email, including accounts requiring a high level of service.
Troubleshoot, diagnose, and escalate hardware and software issues with customer equipment and software.
Deliver advanced troubleshooting and support across all monitoring operations departments.
Communicate the status of hardware and software issues to internal departments and management.
Recommend efficiencies or solutions for issues with hardware and software platforms.
Explain technical troubleshooting concepts to non-technical audiences and ensure understanding.
Perform other duties as assigned.

Requirements

High School Diploma or GED required.
Associates degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience preferred.
At least two years of information technology support or helpdesk experience preferred.
United States citizenship required.
Must have resided in the U.S. for three of the last five years (military service or study abroad accepted).
Ability to pass a federal background check and obtain a suitability determination.
Bilingual English/Spanish language skills, both oral and written, required.
Proficiency in Microsoft Word and Excel.
Basic knowledge of hardware and software platforms with the ability to quickly acquire solid knowledge of the company’s electronic monitoring products.
Intermediate IT and troubleshooting skills.
Ability to communicate technical concepts to a non-technical audience.
Flexibility to handle special projects and assignments.
Self-motivated with the ability to work independently.
Strong diagnostic, analytical, and issue-resolution abilities.
Ability to mentor peers on technical topics.
Ability to meet deadlines and prioritize tasks effectively.
Proficiency with computers and the software typically used by the department.
Ability to pass all pre-employment testing, including spelling, grammar, and typing at least 35 words per minute.
Successful completion of customer background checks.

Technologies

Microsoft Word
Microsoft Excel

Benefits

Paid Time Off
Paid Holidays
401(k) Matching
Health Insurance
Vision Insurance
Life Insurance
Health Savings Account
Tution Reimbursement
Employee Discount
Reduced Tuition Rates
Disability Insurance
Employee Assistance Program
401(k)
Pet Insurance
Dental Insurance
Paid Training
Flexible Spending Account

Working Conditions

Typical office environment.
May be requested to provide coverage after regularly scheduled work hours.
Use of standard office equipment such as copier, computer, keyboard, telephone, fax, and mobile devices.
Close vision and the ability to identify and distinguish colors to decipher color-codes on software applications.
Repetitive use of hands and arms while using a keyboard and handling devices like an iPad.

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1mo ago

Tier 1 Network Monitor/Help Desk Support

General Dynamics Information Technology Beale AFB, CA

Beale AFB, CA

1mo ago Closed

$61k - $79k/yr Full time End User Support Help Desk Incident Management

This position is no longer accepting applications (closed Jul 24, 2026).

Job Description

Tier 1 network monitoring and help desk support for the Air Force ISR mission, providing fault detection, incident response, and operational support across a global enterprise; on-site at Beale AFB, CA.

Responsibilities

Identify, isolate, and remediate anomalies across network and information processing components to support fault management
Monitor all network nodes to ensure ongoing operational integrity
Answer trouble calls and triage issues
Create and maintain trouble tickets and logs documenting anomalies and corrective actions
Review trouble and error logs to guide troubleshooting and capture performance metrics
Provide technical support to resolve issues or escalate to the appropriate level
Operate and administer network monitoring tools to support troubleshooting and trend analysis
Document network issues in the 480 ISRW approved system of record to enable trend reporting
Provide technical input for data network planning, engineering, and design
Report trouble calls to the Mission Control Center upon receipt and provide hourly updates until resolution, unless directed otherwise by the DOC Crew Commander
Deliver quarterly trend and workload metrics to the Operations Supervisor via a PowerPoint presentation

Requirements

TS/SCI clearance is required
Shift pattern: four days on, three days off, ten hour days
Minimum of three years of network operations experience
IAT Level II Security Plus certification
Demonstrated knowledge of network monitoring tools
U.S. Citizenship required
Travel: less than 10%

Technologies

480 ISRW approved system of record
PowerPoint

Salary

$61,402 - $78,775 per year

Benefits

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Access to cutting edge technology to learn from

Your Impact

Support our nation's defense by enabling secure, connected operations across the globe and contributing to critical missions.

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1mo ago

IT Support Technician / Help Desk

Unifeyed LLC West Chester, PA

West Chester, PA

1mo ago Closed

$50k - $50k/yr Full time Application Support Computer Skills Customer Service

This position is no longer accepting applications (closed Jul 12, 2026).

Job Description

Unifeyed LLC provides a supportive, growth-oriented culture for IT professionals in West Chester, PA. This onsite IT Support Technician role delivers hands-on experience across desktops, servers, networks, and mobile apps while helping keep client and internal IT operations running smoothly. The position follows a Monday through Friday schedule from 9:00 AM to 5:00 PM, with only occasional after-hours emergencies, promoting a healthy work-life balance. The role is full-time with an annual salary of USD 49,500, plus benefits and paid time off.

Responsibilities

Provide remote and on-site technical support for desktops, servers, and network systems.
Troubleshoot and resolve hardware, software, and connectivity issues.
Install, configure, and maintain hardware, software, and peripherals.
Assist with server maintenance tasks and proactive system monitoring.
Set up and maintain printers and other office equipment.
Assist with general break/fix tasks to ensure minimal downtime.
Support the setup, testing, and troubleshooting of software and mobile applications.
Document and manage support tickets, ensuring timely resolution and follow-up.

Requirements

Experience: 1–3 years of hands-on IT experience preferred; however, we are open to training the right candidate with strong foundational knowledge.
Technical Knowledge: Familiarity with Windows, macOS, and Linux operating systems. Basic understanding of networking concepts and server environments is a plus.
Communication Skills: Strong verbal and written communication skills with a professional, customer-focused demeanor.
Problem-Solving: Ability to diagnose and resolve technical issues effectively and efficiently.
Self-Motivation: Proactive approach to learning, troubleshooting, and taking ownership of tasks.
Valid driver's license and access to reliable personal transportation for occasional on-site service calls.
Willingness to travel locally as needed using your own vehicle (mileage reimbursement provided).

Technologies

Windows
macOS
Linux
RMM
Patch management

Benefits

Health benefit (QSEHRA)
Paid time off

Why join us?

We offer a supportive work environment with opportunities for growth and development. You will gain hands-on experience working with diverse technologies and clients while contributing to a company committed to delivering top-tier IT solutions. Our standard schedule runs Monday through Friday, 9:00 AM to 5:00 PM, with only occasional after-hours emergencies, balancing professional growth with a solid quality of life.

Job type: Full-time. Salary: USD 49,500 per year. Location: West Chester, PA (onsite).

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