IT Support Technician / Help Desk

Unifeyed LLC provides a supportive, growth-oriented culture for IT professionals in West Chester, PA. This onsite IT Support Technician role delivers hands-on experience across desktops, servers, networks, and mobile apps while helping keep client and internal IT operations running smoothly. The position follows a Monday through Friday schedule from 9:00 AM to 5:00 PM, with only occasional after-hours emergencies, promoting a healthy work-life balance. The role is full-time with an annual salary of USD 49,500, plus benefits and paid time off.

Responsibilities

• Provide remote and on-site technical support for desktops, servers, and network systems.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Install, configure, and maintain hardware, software, and peripherals.
• Assist with server maintenance tasks and proactive system monitoring.
• Set up and maintain printers and other office equipment.
• Assist with general break/fix tasks to ensure minimal downtime.
• Support the setup, testing, and troubleshooting of software and mobile applications.
• Document and manage support tickets, ensuring timely resolution and follow-up.

Requirements

• Experience: 1–3 years of hands-on IT experience preferred; however, we are open to training the right candidate with strong foundational knowledge.
• Technical Knowledge: Familiarity with Windows, macOS, and Linux operating systems. Basic understanding of networking concepts and server environments is a plus.
• Communication Skills: Strong verbal and written communication skills with a professional, customer-focused demeanor.
• Problem-Solving: Ability to diagnose and resolve technical issues effectively and efficiently.
• Self-Motivation: Proactive approach to learning, troubleshooting, and taking ownership of tasks.
• Valid driver's license and access to reliable personal transportation for occasional on-site service calls.
• Willingness to travel locally as needed using your own vehicle (mileage reimbursement provided).

Technologies

• Windows
• macOS
• Linux
• RMM
• Patch management

Benefits

• Health benefit (QSEHRA)
• Paid time off

Why join us?

We offer a supportive work environment with opportunities for growth and development. You will gain hands-on experience working with diverse technologies and clients while contributing to a company committed to delivering top-tier IT solutions. Our standard schedule runs Monday through Friday, 9:00 AM to 5:00 PM, with only occasional after-hours emergencies, balancing professional growth with a solid quality of life.

Job type: Full-time. Salary: USD 49,500 per year. Location: West Chester, PA (onsite).