Workflow Automation

Workflow Automation Support Jobs

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Today

Manager of Workforce Systems Automation & Technical Support

Texas Workforce Commission Austin, TX

Austin, TX

Today

$7,790 - $8,179/mo Full time Manager Application Support Business Intelligence

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Job Description

The Texas Workforce Commission (TWC) is seeking a Manager IV to lead technical subject matter experts who support and optimize workforce automation systems, including WorkInTexas.com. This onsite role in Austin includes help-desk support, coordination with internal IT and external stakeholders, vendor management, and ongoing improvements tied to automation and data analytics.

Key Responsibilities

Oversee technical subject matter experts responsible for designing and optimizing critical systems that support the Texas workforce system, including WorkInTexas.com.
Perform senior-level managerial work to administer day-to-day operations and activities for an agency business function, division, or department.
Lead end-to-end operations across areas such as data compilation and visualization pipelines, system design, vendor relationships, and user-acceptance testing.
Coordinate input from internal and external stakeholders, including executive management, program staff, and local workforce development boards, to ensure automation and analytics tools align with business needs.
Collaborate with division leadership to develop and execute long- and short-term operational goals, while identifying modernization and enhancement opportunities.
Plan and implement enhanced business and automation initiatives while following sound development standards to meet quality expectations and obtain required sign-offs.
Serve as a liaison to TWC’s Information Technology Division and other internal teams to prioritize, schedule, and implement critical metrics and system updates.
Establish and maintain performance accountability and quality assurance processes, including help-desk Service Level Agreement (SLA) tracking and technical best practices.
Motivate, coach, and develop team members; prepare and evaluate annual budget requests; and monitor department expenditures.

Required Experience

Five years of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency.
Within that experience, one year and six months must be in an administrative management or supervisory capacity.
Relevant academic credits may be applied toward experience qualifications for this position.

Additional Requirements

Texas residency to work for the Texas Workforce Commission or willingness to relocate to Texas.
Applicants who require employment visa sponsorship are not being considered for this position now or in the future, including individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas.

Tools and Technologies

SQL
Power BI
Tableau
Advanced Excel
SQL Server Management Studio
Microsoft Office 365
Python
SharePoint
Microsoft Power Platform (Power Automate, Power Apps, Forms)

Compensation and Benefits

Competitive salary: $7,790.32 - $8,179.83 per month
A Family Friendly Certified Workplace
Retirement benefit options available through the Employees Retirement System of Texas
Optional 401(k) and 457 accounts
Medical Insurance
Paid time off, including vacation, sick, and family care leave
Additional benefits information: https://www.ers.texas.gov/Active-Employees/Health-Benefits

Work Details

Location: Austin, TX (onsite)
Primary location: United States - Texas - Austin
Work locations: 1117 Trinity St, Austin 78701-1919 (also listed: 1117 Trinity St)
Schedule: Full-time
Employee status: Regular
Job type: Standard
Job level: Manager
Travel: Yes, 10% of the time
Work from home: No

How to Apply

Complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo (Job Search).
Employment eligibility verification is required in compliance with federal law, including identity and work authorization verification documents at hire.
This position may be designated security sensitive under the Texas Labor Code, Section 301.042.

Posting Information

Posted: Sep 17, 2026, 12:00:00 AM
Organization: TWC Business Unit
Job category: General and Operations Managers

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1mo ago

Technical Support Specialist - Tier I

CallRail Atlanta, GA

Atlanta, GA

1mo ago Closed

Full time Application Support Automation Call Tracking

This position is no longer accepting applications (closed Aug 30, 2026).

Job Description

This hybrid role in Atlanta, GA, supports CallRail customers as a Tier I Technical Support Specialist, delivering frontline troubleshooting and solutioning across CallRail products.

Responsibilities

Comprehensive troubleshooting and guided diagnostics across all CallRail products via live channels, focusing on customer goals and proactive solutions beyond immediate fixes.
Guide customers through workflow design and implementation best practices; ensure smooth data flow across CallRail features and third‑party MarTech ecosystems (Google Ads, Google Analytics, HubSpot, Salesforce, Zapier).
Follow established support protocols, accurately code trouble tickets, maintain ACD queue availability, conduct professional interactions, and meet target Average Talk Time and Wrap-Up Time.
Meticulously log all customer interactions, setup configurations, and troubleshooting steps in Zendesk; thoroughly test complex setups before resolution.
Adhere to escalation processes for complex Tier 2/3 issues; identify, document, and escalate bugs or outages with clear reproduction steps for product and engineering teams.
Maintain high customer satisfaction by communicating resolution expectations with professionalism and empathy; contribute to team documentation, internal support processes, and training for new products and features.
Leverage AI platforms and modern support tools to streamline operations, solve complex problems efficiently, and uphold industry benchmarks.

Requirements

Frontline Support Experience: Minimum 1 year of professional, frontline technical or telephone support and customer-facing troubleshooting, preferably in SaaS, MarTech, or agency environments.
MarTech & Integrations Familiarity: Working knowledge or aptitude with marketing technology tools and web concepts (Google Analytics, Google Ads, CRMs, webhooks, JavaScript snippets).
High Attention to Detail: Meticulous in reviewing tracking scripts, reproducing bugs, auditing customer setup configurations, and documenting tickets.
Analytical & Problem-Solving Skills: Strong diagnostic and root-cause troubleshooting abilities; ability to stay composed and professional under pressure.
Strong Communication: Excellent verbal and written communication; translate complex technical terms into clear guidance for non-technical users.
Tool Proficiency: Familiarity with Zendesk, Excel, Google Drive, CRM tools, and other modern support tools.
Education: Degree in Computer Science or Information Technology, or equivalent practical experience.

Technologies

Zendesk
Google Analytics
Google Ads
HubSpot
Salesforce
Zapier
JavaScript
Webhooks
HTML
CSS
MySQL
REST APIs
Browser developer tools
CRM tools
Excel
Google Drive

Benefits

Health, dental, and vision coverage
HSA with company matching
Paid parental leave
Flexible vacation policy
401(k) with company matching
Employee stock options from day one
Annual educational allowance ($2,000)
Catered lunch (in-office)
Transit or parking expense coverage
Charitable donation match up to $500 annually
Regular company outings and events
Hybrid work stipend for home office ($500)
Designated bike storage

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Workflow Automation Support Jobs

Manager of Workforce Systems Automation & Technical Support

Technical Support Specialist - Tier I

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