Business Intelligence

Business Intelligence Support Jobs

6 jobs found

4d ago

Senior Technical Support Engineer

ServiceNow Orlando, FL

Orlando, FL

4d ago

$81k - $124k/yr Full time Ai Workflows Analytics APIs

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Job Description

Senior Technical Support Engineer for Moveworks on the ServiceNow platform, providing day-to-day technical support and troubleshooting for an AI driven assistant to enable automation, enterprise search, and workflow execution for large-scale customers.

Responsibilities

Deliver daily technical support to customers using the AI Assistant platform to enable automation, search, and workflow execution.
Troubleshoot AI responses, including RAG based retrieval and answer quality.
Analyze agentic workflows, covering planning, execution, and action failures.
Debug and validate API integrations with enterprise systems.
Explain technical concepts clearly to customers and translate complex AI and system behavior into straightforward terms.
Identify root causes using logs, telemetry data, and monitoring tools such as Kibana and Grafana.
Document defects clearly and track them in defect management systems.
Provide timely responses and meet service level agreements.
Triage tickets and escalate to the appropriate teams, including Customer Success Engineering, Product, and Engineering.
Assess API failures and integration issues across connected enterprise systems.
Make configuration changes to optimize the assistant's behavior and align with customer requirements.
Identify recurring issues and contribute to internal and customer-facing knowledge bases.
Reproduce, document, and report bugs, outages, and workflow failures clearly.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field.
5 to 8 years of experience in customer-facing technical support or similar roles.
Experience working with the ServiceNow platform and enterprise integrations.
Strong understanding of REST APIs and debugging integration issues.
Experience with automated, bi-directional integrations between systems.
Ability to distinguish between configuration issues and product limitations through system design concepts.
Proven troubleshooting and problem-solving skills.
Ability to analyze logs and monitoring tools such as Kibana and Grafana.
Strong written communication skills and the ability to simplify complex technical concepts.
Ability to debug issues across workflows, APIs, and system interactions.
Experience reproducing, documenting, and communicating bugs effectively.
Passion for technology with a strong desire to learn and grow.

Technologies

ServiceNow
Kibana
Grafana
REST APIs
XML
JSON
YAML
Python
Git
Okta
Workday
Google Workspace
Microsoft Active Directory

Benefits

Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Equity, when applicable

Nice to Have

Familiarity with AI/ML systems, especially RAG-based search or conversational AI
Understanding of agent-based or workflow automation systems
Familiarity with configuration file formats such as XML, JSON, and YAML
Experience with logging and observability tools such as Kibana and Grafana
Basic coding skills, preferably Python
Knowledge of distributed version control systems, with Git as a plus
Experience with enterprise IT platforms such as Okta, Workday, Google Workspace, and Microsoft Active Directory

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12d ago

IT Support Analyst

Atlas Copco Group Buffalo, NY

Buffalo, NY

12d ago

$33 - $42/hr Full time Active Directory Analytics Application Support

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Job Description

This onsite IT Support Analyst role places you in Buffalo, New York, supporting Vacuum Technology Business Area IT systems at NASA locations, with a focus on the New Genesee Site. You will contribute to meeting SLAs through second-line IT support, device lifecycle management, and cross-site project involvement. The position offers a clear professional path, hands-on operations, and a competitive hourly rate accompanied by a comprehensive benefits package.

Location and compensation: Buffalo, NY onsite, at the Edwards Genesee location (6685 Crosby Rd, Basom, NY 14013). Salary range is $33.78 to $42.23 per hour.

Benefits

Annual variable compensation bonus
Medical coverage
Dental coverage
Vision coverage
401(k) with company match
Paid vacation
Paid sick time
Paid floating holidays
Tuition reimbursement
Training and development opportunities
Parental leave
Disability benefits
Life and AD&D insurance

Responsibilities

Provide second-line IT support to end users across NASA locations, covering hardware, software, printers, scanners, mobile devices, kiosk environments, and desktop applications.
Respond to incidents and service requests escalated from the global Service Desk, ensuring timely resolution and accurate documentation in line with ITIL processes.
Manage device lifecycles including procurement, imaging, deployment, patching, and decommissioning using Intune, SCCM, and Autopilot.
Coordinate local backup tape handling, storage, and shipping in alignment with disaster recovery and business continuity procedures.
Collaborate with network and server teams on site-level tasks such as Share permissions, break/fix, LAN patching, Wi-Fi access, firewall requests, and user connectivity needs.
Maintain accurate hardware/software asset inventories and CMDB records, using ServiceNow and Power BI for compliance and audit readiness.
Support VIP users by delivering prompt, professional resolution of high-priority requests.
Participate in IT projects including site upgrades, system rollouts, acquisitions, and end-user environment changes.
Create and maintain IT documentation, including procedures, service descriptions, knowledge base articles, standards, and installation guides.
Enforce IT policies related to information security, acceptable use, and endpoint protection practices.
Provide onsite support as needed, with potential travel to other NASA locations and occasional after-hours work.

Technologies

Intune
SCCM
Autopilot
ServiceNow
Power BI
Microsoft Windows
Office 365
Infoblox
Nexthink
Active Directory
Azure AD

Requirements

Minimum of 2 years in a second-line IT support or desktop support role within a multi-site or regional organization.
Proven experience supporting Microsoft Windows, Office 365, printers, mobile devices, client imaging, and hardware troubleshooting.
Proficiency with ITSM platforms, preferably ServiceNow, to manage incidents, requests, and assets.
Hands-on experience with Microsoft Intune, SCCM, and Autopilot for device management and deployment.
Strong understanding of ITIL based practices including incident management, service requests, knowledge creation, and change management.
Basic networking knowledge (TCP/IP, DHCP, OSI model), Wi-Fi access, and cabling standards.
Familiarity with Active Directory and Azure AD concepts.
Effective written and verbal communication, with experience creating documentation and service descriptions.
CompTIA A+ or equivalent certification.
ITIL Foundation (v4) certification or equivalent practical knowledge.
Exposure to monitoring and reporting tools such as Infoblox, Nexthink, and Power BI.
Experience providing VIP support, troubleshooting scanners, and working with kiosk environments.
Knowledge of US data protection standards, cybersecurity awareness, and audit requirements.

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18d ago

Tech Support Analyst

Speed Express Houston, TX

Houston, TX

18d ago

$65k+/yr Full time Python Analytics Application Support

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Job Description

At Speed Express, a data-driven logistics team seeks a Tech Support Analyst to bridge the gap between business users, BI teams, and technical squads in Houston. This onsite role focuses on resolving data and system issues, supporting end users, and driving continuous improvement through analysis, with a must-have background in SQL and Python and strong communication skills.

Responsibilities

Serve as the primary point of contact for business users, triaging data and system-related issues, coordinating with business, product, and engineering teams, and driving end-to-end resolution
Apply SQL and Python to log and data investigations, diagnose system or data pipeline problems, and uncover root causes of user-reported issues
Provide routine configuration and account/permission support; assist with on-site support and shift-based coverage as needed
Monitor and validate data accuracy across reports, dashboards, and data feeds; proactively flag anomalies and escalate data quality issues to the appropriate teams
Build and maintain operational dashboards and recurring reports that track support metrics, system health, and issue-resolution trends
Communicate investigation results and data findings clearly to both technical and non-technical stakeholders
Collaborate with BI Developers, Data Engineers, and product teams to investigate and resolve data pipeline, reporting, and user data questions
Participate in UAT and QA activities; conduct post-incident reviews, document lessons learned, and develop standardized support playbooks and knowledge-base documentation
Maintain data definitions, KPI standards, and governance documentation; work with operations teams to identify opportunities to improve data tooling and support processes
Leverage AI-assisted analytics tools to improve investigation efficiency and insight generation; support trend analysis and business performance evaluation where applicable

Requirements

Bachelor’s degree in Data Analytics, Business Analytics, Statistics, Economics, Information Systems, Finance, or a related field
2+ years of experience in data analysis, technical support, or a hybrid data/operations support role
Strong analytical and problem-solving skills
Ability to communicate technical findings to non-technical audiences
Strong troubleshooting mindset with the ability to independently investigate and resolve data and system issues
Experience providing user-facing support; comfortable with on-call or shift-based support arrangements

Technologies

Python
SQL
Microsoft Excel
Power BI
Tableau
AI-assisted analytics tools

Benefits

401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance

Location

Houston, TX (onsite)

Work Arrangement

On-site

Bilingual Requirement

Bilingual English and Mandarin required; Spanish is a plus

Experience

SQL: 2 years (Required); 2+ years in data analysis, technical support, or a hybrid data/operations role

Language

Mandarin (Required)

Key Competencies

Analytical thinking
Business acumen
Data storytelling and communication
Attention to detail
Stakeholder management
Problem-solving and critical thinking
Curiosity and continuous learning

Preferred Qualifications

Experience with BI and data warehouse environments
Familiarity with dimensional data models and enterprise reporting concepts
Experience supporting operational, financial, or executive reporting
Knowledge of data quality validation and UAT processes
Experience collaborating with cross-functional business teams
Background in logistics, operations, or technical support roles
Familiarity with API integration, log analysis, and monitoring/alerting mechanisms
Proficiency in Excel and/or BI reporting tools for dashboards and ad hoc analysis

Required Technical Skills

Python
SQL
Microsoft Excel
Dashboard and reporting tools such as Power BI or Tableau

Analytical Skills

Statistical analysis
Business analysis
Attribution analysis
Trend and KPI analysis

Additional Skills

AI-assisted analytics tools and productivity platforms
Data interpretation and storytelling
Presentation and communication skills

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18d ago

Tech Support Analyst

Speed Express Dallas-Fort Worth, TX

Dallas-Fort Worth, TX

18d ago

$65k+/yr Full time Analyst Analytics Application Support

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Job Description

A Tech Support Analyst role in Dallas-Fort Worth focuses on bridging business users, BI teams, and technical groups to address data and system issues while supporting end users.

Responsibilities

Serve as the primary contact for business users, triaging data and system issues, coordinating with business, product, and engineering teams, and driving end-to-end resolution
Utilize SQL and Python to investigate logs and data pipelines, diagnose system or data issues, and identify root causes of user-reported problems
Provide routine configuration and account/permission support; assist with on-site support and shift-based coverage as needed
Monitor and validate data accuracy across reports, dashboards, and data feeds; proactively flag and escalate anomalies and data quality issues to relevant teams
Build and maintain operational dashboards and recurring reports tracking support metrics, system health, and issue resolution trends
Communicate investigation results and data findings clearly to both technical and non-technical stakeholders
Collaborate with BI Developers, Data Engineers, and product teams to investigate and resolve data pipeline, reporting, and user data questions (report definitions, data interpretation, anomaly investigation)
Participate in UAT and QA activities; conduct post-incident reviews, document lessons learned, and develop standardized support playbooks and knowledge base documentation
Maintain data definitions, KPI standards, and governance documentation; work with operations teams to identify opportunities to improve data tooling and support processes
Leverage AI-assisted analytics tools to improve investigation efficiency and insight generation; support trend analysis and business performance evaluation where applicable

Requirements

Bachelor’s degree in Data Analytics, Business Analytics, Statistics, Economics, Information Systems, Finance, or a related field
2+ years of experience in data analysis, technical support, or a hybrid data/operations support role
Strong analytical and problem-solving skills
Ability to communicate technical findings to non-technical audiences
Strong troubleshooting mindset with the ability to independently investigate and resolve data and system issues
Experience providing user-facing support; comfortable with on-call or shift-based support arrangements

Technologies

Python
SQL
Microsoft Excel
Power BI
Tableau
AI-assisted analytics tools
Productivity platforms

Benefits

401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance

Language

Mandarin (Required)

Experience

SQL: 2 years (Required)

Work Location

On-site in Dallas-Fort Worth, TX

Pay

From $65,000 per year

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23d ago

GD168 Science Data Center Operations Technical Support Developer

ADNET Systems, Inc. Greenbelt, MD

Greenbelt, MD

23d ago

Full time Analytics Business Intelligence Dashboards

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Job Description

This onsite role supports NASA Goddard Space Flight Center's GES DISC operations by delivering technical assistance for science data center activities. The position requires collaboration with scientists, system administrators, software developers, and other staff to process, ingest, and distribute data for NASA Earth and environmental missions. Based in Greenbelt, Maryland, the role demands a bachelor’s degree and a minimum of two years of relevant experience.

Responsibilities

Support ongoing science data processing, ingest, and distribution operations for multiple GES DISC data streams
Ensure data availability from data providers and make data accessible for science production and the user community
Assist in statistical analytics related to data collection inventory and data metrics collection and reporting
Generate, format, develop and automate reports
Tweak or modify existing automated scripts that collect and visualize data metrics
Create and modify scripts to improve reporting of operations status
Monitor operational alert reporting, assist with troubleshooting, and submit trouble tickets as needed
Document data anomalies via the ticketing system and investigate causes
Collaborate with system administrators to verify the consistency of data archive disk backups
Support system testing for new software releases
Coordinate with external interfaces for ingest and distribution of new data products

Requirements

Bachelor of Science in computer sciences, physical sciences, civil, environmental, systems engineering, or related fields
Familiarity with UNIX/Linux environments (2 years)
Demonstrated problem solving and troubleshooting ability with an independent and Creative approach
Familiarity with data formats and metadata, especially as related to earth or environmental data
Minimum 2 years’ experience as a database user, including familiarity with SQL queries and understanding of database table relationships
Minimum 2 years of prior software development or maintenance experience in Python, C, or Perl
Strong written and oral communication skills
U.S. Citizenship or Permanent Residency (LPR) required, with U.S. residency for the past 3 consecutive years
Ability to obtain and maintain a Tier 1 Investigation through NASA

Technologies

UNIX/Linux
SQL
Python
C
Perl
Elasticsearch
Kibana
Grafana
AWS

Benefits

Annual Leave and Sick Leave
Military and Family Emergency Leave
Paid Holidays
Performance Bonuses
Medical, Dental, and Vision Plans
Direct Deposit Payroll
401K Plan with Company Matching and Immediate Vesting
Tuition Reimbursement for training and career development
Swag bags

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2mo ago

Technical Support Scientist

Thermo Fisher Scientific Charlotte, NC 🇺🇸 Remote

Charlotte, NC

2mo ago Closed

$59k - $85k/yr Full time Analytics Application Support Business Analytics

This position is no longer accepting applications (closed Jun 21, 2026).

Job Description

This remote based Technical Support Scientist role supports Thermo Fisher Scientific service operations in North America from a North Carolina base, coordinating with field application scientists, customers, and internal teams to deliver timely, high-quality support. The role includes travel about 10 percent within North America.

Responsibilities

Collaborate with the field application scientist to deliver advanced customer applications support to business development managers and customers, including Olink kit and core labs; provide technical assistance, troubleshoot issues related to user skill, instrument operation, and data analysis to maximize customer satisfaction.
Actively coordinate with multiple company departments to resolve queries and issues from Olink customers.
Ensure customers receive the best possible support and service via telephone conferences and email.
Communicate courteously with customers by telephone, email, and written correspondence, while maintaining accurate records of discussions and interactions.
Provide high quality internal support for analysis service teams.
Manage the Olink support mailbox and ensure timely responses.
Suggest improvements to products and internal processes based on customer feedback.
Handle customer complaints and provide appropriate solutions and alternatives in a timely manner.
Update external cases and solutions in SFDC (Salesforce).
Travel approximately 10% within North America, with travel outside North America as needed.

Requirements

Bachelor’s degree in Molecular Biology or related field, with 1+ years of experience in customer support and hands-on laboratory work; technical or professional certifications relevant to support are a plus.
Experience in customer relationship management, preferably in a technical environment.
Hands-on experience with laboratory instruments such as pipetting robots, automated workflow systems, and PCR instruments.
Strong proficiency in CRM and ERP systems.
Participation in process improvement initiatives and documentation.
Understanding of quality management systems and compliance requirements.
Demonstrated ability in data analysis and report generation.
Strong knowledge in proteomics and biomarker discovery.
Experience with next gene sequencing and Olink technology is a plus.
Ability to adapt to changing priorities and handle time-sensitive requests.
Strong organizational skills and the ability to manage multiple priorities.
Strong problem-solving capabilities and the ability to work independently and collaboratively in a structured environment.
Advanced skills in Microsoft Office suite (Excel, PowerPoint, Word) and Power BI.
Excellent written and verbal communication skills in English; proficiency in an additional language is a plus.

Technologies

SFDC (Salesforce)
CRM systems
ERP systems
Microsoft Office suite (Excel, PowerPoint, Word)
Power BI
Olink technology
Olink kit

Benefits

National medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

Location

Remote work is available in North Carolina with additional remote coverage for the Midwest, South, and Northeast United States.

Environment

Laboratory setting and office environment.

Other

Must be legally authorized to work in the United States without sponsorship now or in the future.
Must be able to pass a comprehensive background check and drug screen.

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