Manager of Workforce Systems Automation & Technical Support

The Texas Workforce Commission (TWC) is seeking a Manager IV to lead technical subject matter experts who support and optimize workforce automation systems, including WorkInTexas.com. This onsite role in Austin includes help-desk support, coordination with internal IT and external stakeholders, vendor management, and ongoing improvements tied to automation and data analytics.

Key Responsibilities

• Oversee technical subject matter experts responsible for designing and optimizing critical systems that support the Texas workforce system, including WorkInTexas.com.
• Perform senior-level managerial work to administer day-to-day operations and activities for an agency business function, division, or department.
• Lead end-to-end operations across areas such as data compilation and visualization pipelines, system design, vendor relationships, and user-acceptance testing.
• Coordinate input from internal and external stakeholders, including executive management, program staff, and local workforce development boards, to ensure automation and analytics tools align with business needs.
• Collaborate with division leadership to develop and execute long- and short-term operational goals, while identifying modernization and enhancement opportunities.
• Plan and implement enhanced business and automation initiatives while following sound development standards to meet quality expectations and obtain required sign-offs.
• Serve as a liaison to TWC’s Information Technology Division and other internal teams to prioritize, schedule, and implement critical metrics and system updates.
• Establish and maintain performance accountability and quality assurance processes, including help-desk Service Level Agreement (SLA) tracking and technical best practices.
• Motivate, coach, and develop team members; prepare and evaluate annual budget requests; and monitor department expenditures.

Required Experience

• Five years of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency.
• Within that experience, one year and six months must be in an administrative management or supervisory capacity.
• Relevant academic credits may be applied toward experience qualifications for this position.

Additional Requirements

• Texas residency to work for the Texas Workforce Commission or willingness to relocate to Texas.
• Applicants who require employment visa sponsorship are not being considered for this position now or in the future, including individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas.

Tools and Technologies

• SQL
• Power BI
• Tableau
• Advanced Excel
• SQL Server Management Studio
• Microsoft Office 365
• Python
• SharePoint
• Microsoft Power Platform (Power Automate, Power Apps, Forms)

Compensation and Benefits

• Competitive salary: $7,790.32 - $8,179.83 per month
• A Family Friendly Certified Workplace
• Retirement benefit options available through the Employees Retirement System of Texas
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including vacation, sick, and family care leave
• Additional benefits information: https://www.ers.texas.gov/Active-Employees/Health-Benefits

Work Details

• Location: Austin, TX (onsite)
• Primary location: United States - Texas - Austin
• Work locations: 1117 Trinity St, Austin 78701-1919 (also listed: 1117 Trinity St)
• Schedule: Full-time
• Employee status: Regular
• Job type: Standard
• Job level: Manager
• Travel: Yes, 10% of the time
• Work from home: No

How to Apply

• Complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo (Job Search).
• Employment eligibility verification is required in compliance with federal law, including identity and work authorization verification documents at hire.
• This position may be designated security sensitive under the Texas Labor Code, Section 301.042.

Posting Information

• Posted: Sep 17, 2026, 12:00:00 AM
• Organization: TWC Business Unit
• Job category: General and Operations Managers