Workstation

Workstation Support Jobs

6 jobs found

17d ago

Desktop Support Analyst

DCM Services Columbia, SC

Columbia, SC

17d ago

$50k - $60k/yr Full time Active Directory Cloud Platforms Desktop Support

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Job Description

Based in Columbia, SC onsite, the Desktop Support Analyst on the IT Infrastructure team provides hands-on end-user hardware, software, and systems support with a focus on endpoint deployment, identity management, and proactive issue resolution; the role offers a salary range of USD 50,000 - 60,000 per year.

Responsibilities

Endpoint deployment and lifecycle management: image, configure, package, and deploy workstations and laptops for new hires and refresh cycles, on-site and remote.
Maintain an accurate hardware asset inventory including laptops, workstations, docking stations, headsets, power supplies, and peripherals.
Support onboarding, transfers, leaves of absence, and terminations.
Break/fix: diagnose and resolve hardware, software, printer, and conference room technology issues in person.
Remote support: diagnose and resolve hardware, software, printer, and conference room technology issues via remote tools (TeamViewer).
Patch management and application deployment: manage and execute endpoint patching and software deployment using WSUS, Intune, and PDQ Deploy.
Application deployment: deploy and maintain applications including Microsoft 365 (including Visio), FACS Workstation, CT Term, Filebound, LiveVox, Outlook/Exchange, and CrowdStrike.
Identity and access management (on-prem): administer Active Directory users, security groups, distribution groups, and Group Policy; perform password resets and account management.
Cloud identity: manage cloud identity via Microsoft 365 Admin Center, Exchange Online, and Teams Admin.
Mobile device management: enroll, configure, and support mobile devices through Microsoft Intune MDM/MAM.
Printer and peripheral management: maintain the printer fleet, coordinate consumables with Loffler, and handle spent toner cartridges appropriately.
Ticketing and queue management: monitor, triage, and resolve tickets in the ServiceNow queue with timely updates and follow-up communication.
Security and compliance: conduct regular CrowdStrike Falcon reviews and escalate security findings as needed.
Documentation and knowledge sharing: create and maintain technical documentation, work instructions, and knowledge base articles.
Continuous improvement: identify opportunities for process improvement, automation, and workflow optimization.

Requirements

Two or more years of experience in desktop support, helpdesk, or IT support in a professional environment.
Hands-on experience with Windows 10/11 endpoint management, configuration, and troubleshooting.
Working knowledge of Active Directory, Group Policy, Exchange (on-prem and online), and Microsoft 365 administration.
Experience with MDM platforms such as Microsoft Intune.
Familiarity with patch management tools (WSUS, PDQ Deploy) and software deployment best practices.
Experience with remote support tools such as TeamViewer or equivalent.
Exposure to ITSM and ticketing platforms; ServiceNow experience preferred.
Familiarity with endpoint security tools; CrowdStrike experience a plus.
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Strong customer service orientation with a patient, professional, solution-focused approach.
Highly organized with strong attention to detail; able to manage multiple priorities in a fast-paced environment.
Self-motivated, accountable, and a collaborative team player.

Technologies

TeamViewer
WSUS
Intune
PDQ Deploy
Microsoft 365
Visio
FACS Workstation
CT Term
Filebound
LiveVox
Outlook
Exchange Online
CrowdStrike
Active Directory
Group Policy
Microsoft 365 Admin Center
Teams Admin
Intune MDM/MAM
ServiceNow
Windows 10/11
Exchange (on-prem)

Benefits

Bonus eligible

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1mo ago

Help Desk Technician

Frazier Industrial Company Long Valley, NJ

Long Valley, NJ

1mo ago Closed

$55k - $60k/yr Full time Active Directory Administrative Support Application Support

This position is no longer accepting applications (closed Jul 24, 2026).

Job Description

Provide on site and remote IT support for a manufacturing facility, owning and troubleshooting plant IT equipment and MES related projects.

Responsibilities

Deliver hands on IT support at the facility for Windows desktops, laptops, tablets, mobile devices, printers, and peripherals.
Install and configure Windows workstations and standard business software including Microsoft Office, and keep them up to date.
Triages local and remote tickets, diagnoses issues, and implements timely resolutions, escalating to the broader IT team when needed.
Educate employees on basic IT usage, software tools, and MES system functions.
Support onboarding and offboarding for new hires, create Active Directory accounts, and image and set up workstations.
Help monitor and maintain plant wide network connectivity, including wired and wireless infrastructure.
Provide support for switches, access points, VoIP phones, and related systems under guidance from the central IT Operations Team.
Ensure IT equipment on the production floor is clean, safe, and compliant with plant standards.
Document troubleshooting steps, system changes, and incident resolutions.
Maintain inventory of IT equipment, spare parts, and replacement hardware.
Participate in local and corporate IT projects as required.
Occasional after hours or weekend maintenance when scheduled.
Possible travel to other company sites or training locations as needed.

Requirements

IT support experience of 2 years is required.
Computer networking experience of 1 year is required.
Software troubleshooting experience of 1 year is required.

Technologies

Windows
Microsoft Office
Office 365
Active Directory
MES (Manufacturing Execution Systems)
PLC systems
TCP/IP
VLANs
Wi-Fi
VoIP

Benefits

401(k) plan
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

Other

On site position
Health, dental, and vision insurance
401(k) with company match
Paid time off and holiday schedule

Experience

IT support: 2 years (Required)
Computer networking: 1 year (Required)
Software troubleshooting: 1 year (Required)

Ability to commute

Long Valley, NJ 07853 (Required)

Work location

In person

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2mo ago

Help Desk / Tier 2 Support Technician (MSP Environment)

Advanced IT Support Jacksonville, FL

Jacksonville, FL

2mo ago Closed

$50k - $60k/yr Full time Active Directory Application Support Customer Support

This position is no longer accepting applications (closed Jul 3, 2026).

Job Description

Tier 2 Help Desk Technician in an MSP environment responsible for escalating and resolving issues, configuring Windows workstations, onboarding clients, and performing onsite visits; combines in-office work with travel to client sites.

Responsibilities

Troubleshoot escalated Microsoft 365, email, and identity issues
Configure and support Windows workstations and user environments
Handle Tier 1 tickets when volume requires
Assist with client onboarding and workstation deployments
Support basic networking tasks including DNS, DHCP, and firewall fundamentals
Participate in onsite installations and client support visits
Document all work clearly and completely
Escalate appropriately while maintaining ownership

Requirements

5+ years of IT support experience, MSP background strongly preferred
Strong working knowledge of Microsoft 365 (users, groups, licensing, mail flow)
Solid Windows troubleshooting experience
Understanding of networking fundamentals (DNS, DHCP, TCP/IP)
Experience working directly with end users
Strong written and verbal communication skills
Ability to manage multiple priorities

Technologies

Microsoft 365
Google Workspace
Windows
RMM tools
PSA tools

Benefits

401(k)
Health insurance
Paid time off

The Role

We are seeking a capable Tier 2 Support Technician who can operate independently within client environments while still handling Tier 1 tasks when needed. The role combines in-office work with on-site visits to client locations. You will troubleshoot escalated issues, support user environments, contribute to projects, and maintain a professional standard when engaging with clients. This position blends hands-on technical work with opportunities for growth beyond pure help desk or pure project work.

Physical & Work Requirements

Must be able to lift and carry up to 50 lbs
Comfortable working on ladders when required for installations and cabling
Willing to travel locally to client sites
Professional appearance and demeanor when onsite

Preferred Experience

Experience with RMM and PSA tools
Exposure to security best practices such as MFA, phishing prevention, and least privilege
Basic firewall and network troubleshooting experience
Google Workspace familiarity

What Success Looks Like

Confidently handle Tier 1 tickets independently
Own escalated issues with structured troubleshooting
Communicate clearly with clients onsite and remotely
Maintain clean, consistent documentation
Demonstrate steady technical growth and depth

What We Offer

Structured onboarding with clear expectations
Exposure to diverse client environments
Stable, established MSP in business since 2014
Competitive compensation based on experience
Growth path into advanced Tier 2, projects, or specialization

Job Type

Full-time

Pay

$50,000.00 - $60,000.00 per year

Experience

MSP: 2 years (Required)

Ability to Commute

Jacksonville, FL 32216 (Required)

Work Location

In person

Application Question(s)

This position requires onsite work at the clients location, are you OK with this?
List your top 2 favorite movies
What PSA/RMM have you used?
This position requires occasional work on a ladder as well as carrying up to 50lbs, are you OK with this?
Write a properly documented ticket resolution for this scenario:

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2mo ago

Help Desk Analyst

Robert Half Kalamazoo, MI

Kalamazoo, MI

2mo ago Closed

$18 - $22/hr Contract Application Support Computer Skills Customer Service

This position is no longer accepting applications (closed Jul 2, 2026).

Job Description

Robert Half is seeking an entry-level Help Desk Analyst for an onsite contract role in Kalamazoo, Michigan. This position focuses on first-line IT support, device setup and replacement, and end-user assistance for staff and students. Compensation is USD 18 - 22 per hour.

Responsibilities

Serve as the first contact for end users seeking technical help with desktop systems, software, and hardware.
Assist with device replacement by configuring, swapping, and validating equipment for daily use.
Carry out equipment refresh tasks, including decommissioning older workstations and provisioning updated devices.
Troubleshoot basic issues involving PCs, desktops, and related software to restore functionality promptly.
Support Chromebook setup, ongoing assistance, and issue resolution when assigned.
Maintain accurate records of completed work and communicate status updates to the appropriate team.
Test devices after installation or repair to confirm proper operation before handoff.
Keep an organized workspace and handle technology assets carefully during support and deployment activities.
Demonstrate a basic understanding of computer hardware, desktop systems, and common software applications.
Ability to diagnose and resolve entry-level technical issues with patience and attention to detail.
Apply general knowledge of technical support practices in a help desk or end-user environment.
Bring experience with PCs, workstations, or desktop equipment from work or academic settings.
Exposure to Chromebook devices is strongly preferred.
Communicate clearly to non-technical users and provide effective support.
Maintain dependable work habits and manage multiple equipment-related tasks efficiently.

Requirements

Basic understanding of computer hardware, desktop systems, and common software applications.
Ability to diagnose and resolve entry-level technical issues with patience and attention to detail.
Familiarity with technical support practices in a help desk or end-user support environment.
Experience working with PCs, workstations, or desktop equipment in a work or academic setting.
Exposure to Chromebook devices is strongly preferred.
Strong communication skills and the ability to provide clear support to non-technical users.
Dependable work habits and the ability to manage multiple equipment-related tasks efficiently.

Benefits

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan

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2mo ago

Help Desk/Desktop Support Analyst

Robert Half Rochester, NY

Rochester, NY

2mo ago Closed

$19 - $22/hr Contract Active Directory Customer Service Customer Support

This position is no longer accepting applications (closed Jul 2, 2026).

Job Description

Contract Help Desk and Desktop Support Analyst position onsite in Rochester, NY, paying USD 19 - 22 per hour.

Responsibilities

Coordinate daily technician schedules for remote support and on-site visits, ensuring proper timing, travel allowances, and coverage for high-priority requests.
Modify assignments in real time in response to urgent incidents, scheduling conflicts, or changes in technician availability that affect service delivery.
Pre-screen upcoming visits to verify that required equipment, parts, and materials are ready ahead of time to prevent field delays.
Maintain a professional on-site presence by greeting expected visitors, receiving deliveries, and routing items or requests to the correct internal teams.
Monitor routine office and field supply stock, identify shortages, and communicate replenishment needs before inventory becomes disruptive.
Capture initial client issues via service desk tickets and walk users through basic troubleshooting before escalation for more complex problems.
Assist with basic desktop and endpoint issues in Microsoft Windows environments and common connectivity problems.
Maintain precise service coordination records and keep support workflows organized to support timely request completion.

Requirements

Minimum two years of experience in customer service, dispatching, service coordination, administrative support, or a related help desk environment.
Must be able to work on-site in Rochester, NY and handle duties that require physical presence in the office.
Strong organizational and time-management abilities with the capacity to prioritize tasks and respond promptly under pressure.
Knowledge of service desk ticket handling and coordination of technical support requests.
Proficiency with Microsoft Windows, including Windows 10, and comfort with basic desktop troubleshooting.
Exposure to core IT concepts such as Active Directory, networking hardware, and standard office or field cabling.
Clear communication and a customer-focused approach when assisting users, visitors, and internal technical staff.

Technologies

Microsoft Windows
Windows 10
Active Directory

Benefits

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan

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2mo ago

Tech Support Analyst

TriWest Healthcare Alliance Phoenix, AZ 🇺🇸 Remote

Phoenix, AZ

2mo ago Closed

$60k - $64k/yr Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Jun 21, 2026).

Job Description

Based in Phoenix, AZ with remote capability, this role offers a competitive annual salary of $60,000 to $64,000. A minimum of 2 years of customer service experience and a High School Diploma or GED are required. The position focuses on desktop hardware and software troubleshooting, user support, and service desk ticket resolution within TriWest's remote-capable desktop environment.

Benefits and culture

TriWest supports its team with a comprehensive benefits package and a purpose-driven culture. The organization emphasizes taking care of our nation’s heroes and fostering an inclusive environment that values diverse perspectives and backgrounds.

Medical, Dental and Vision Coverage
Paid time off
401(k) Retirement Savings Plan with matching
Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
Tuition reimbursement
Paid volunteer time

Responsibilities

Serve as a technical resource and subject matter expert for the resolution of routine to moderate desktop problems.
Consistently follow standard troubleshooting steps to resolve issues.
Document and evaluate incidents and problems across the desktop environment.
Execute routine tasks and address escalated support issues from end users.
Answer Help Desk calls to the Service Center about 60% of the time.
Work on and resolve open Service Desk tickets about 30% of the time.
Support other technical activities about 10% of the time.
Interface with client departments on desktop issues.

Requirements

Remote work opportunities restricted to AK, AR, AZ, CO, DC, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA, WA, WI, WY
US Citizenship required
Must be able to receive a favorable interim and adjudicated final Department of Defense background investigation if assigned to TRICARE contract
Personal computer, Microsoft Server, networking and operations experience
Experience in analyzing operations, including project management through implementation and support
High School Diploma or GED
2+ years of customer service experience

Technologies

Microsoft Windows (desktop operating systems)
Microsoft Server
TCP/IP
VMware View / Virtual Desktop

Working conditions

Availability to work non-regular hours
Works within a standard office environment, with limited travel for maintenance and moves
Ability to lift objects up to 50 lbs
Participates in rotation of on-call responsibility

Equal Employment Opportunity

TriWest is an equal employment opportunity employer. We are proud to foster an inclusive work environment and believe that a diverse team strengthens our success. We encourage candidates from all backgrounds to apply. Applicants are considered on merit and without discrimination.

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