Workstation

Workstation Support Jobs

4 jobs found

17d ago

Help Desk / Tier 2 Support Technician (MSP Environment)

Advanced IT Support Jacksonville, FL

Jacksonville, FL

17d ago

$50k - $60k/yr Full time Active Directory Application Support Customer Support

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Job Description

Tier 2 Help Desk Technician in an MSP environment responsible for escalating and resolving issues, configuring Windows workstations, onboarding clients, and performing onsite visits; combines in-office work with travel to client sites.

Responsibilities

Troubleshoot escalated Microsoft 365, email, and identity issues
Configure and support Windows workstations and user environments
Handle Tier 1 tickets when volume requires
Assist with client onboarding and workstation deployments
Support basic networking tasks including DNS, DHCP, and firewall fundamentals
Participate in onsite installations and client support visits
Document all work clearly and completely
Escalate appropriately while maintaining ownership

Requirements

5+ years of IT support experience, MSP background strongly preferred
Strong working knowledge of Microsoft 365 (users, groups, licensing, mail flow)
Solid Windows troubleshooting experience
Understanding of networking fundamentals (DNS, DHCP, TCP/IP)
Experience working directly with end users
Strong written and verbal communication skills
Ability to manage multiple priorities

Technologies

Microsoft 365
Google Workspace
Windows
RMM tools
PSA tools

Benefits

401(k)
Health insurance
Paid time off

The Role

We are seeking a capable Tier 2 Support Technician who can operate independently within client environments while still handling Tier 1 tasks when needed. The role combines in-office work with on-site visits to client locations. You will troubleshoot escalated issues, support user environments, contribute to projects, and maintain a professional standard when engaging with clients. This position blends hands-on technical work with opportunities for growth beyond pure help desk or pure project work.

Physical & Work Requirements

Must be able to lift and carry up to 50 lbs
Comfortable working on ladders when required for installations and cabling
Willing to travel locally to client sites
Professional appearance and demeanor when onsite

Preferred Experience

Experience with RMM and PSA tools
Exposure to security best practices such as MFA, phishing prevention, and least privilege
Basic firewall and network troubleshooting experience
Google Workspace familiarity

What Success Looks Like

Confidently handle Tier 1 tickets independently
Own escalated issues with structured troubleshooting
Communicate clearly with clients onsite and remotely
Maintain clean, consistent documentation
Demonstrate steady technical growth and depth

What We Offer

Structured onboarding with clear expectations
Exposure to diverse client environments
Stable, established MSP in business since 2014
Competitive compensation based on experience
Growth path into advanced Tier 2, projects, or specialization

Job Type

Full-time

Pay

$50,000.00 - $60,000.00 per year

Experience

MSP: 2 years (Required)

Ability to Commute

Jacksonville, FL 32216 (Required)

Work Location

In person

Application Question(s)

This position requires onsite work at the clients location, are you OK with this?
List your top 2 favorite movies
What PSA/RMM have you used?
This position requires occasional work on a ladder as well as carrying up to 50lbs, are you OK with this?
Write a properly documented ticket resolution for this scenario:

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18d ago

Help Desk Analyst

Robert Half Kalamazoo, MI

Kalamazoo, MI

18d ago

$18 - $22/hr Contract Application Support Computer Skills Customer Service

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Job Description

Robert Half is seeking an entry-level Help Desk Analyst for an onsite contract role in Kalamazoo, Michigan. This position focuses on first-line IT support, device setup and replacement, and end-user assistance for staff and students. Compensation is USD 18 - 22 per hour.

Responsibilities

Serve as the first contact for end users seeking technical help with desktop systems, software, and hardware.
Assist with device replacement by configuring, swapping, and validating equipment for daily use.
Carry out equipment refresh tasks, including decommissioning older workstations and provisioning updated devices.
Troubleshoot basic issues involving PCs, desktops, and related software to restore functionality promptly.
Support Chromebook setup, ongoing assistance, and issue resolution when assigned.
Maintain accurate records of completed work and communicate status updates to the appropriate team.
Test devices after installation or repair to confirm proper operation before handoff.
Keep an organized workspace and handle technology assets carefully during support and deployment activities.
Demonstrate a basic understanding of computer hardware, desktop systems, and common software applications.
Ability to diagnose and resolve entry-level technical issues with patience and attention to detail.
Apply general knowledge of technical support practices in a help desk or end-user environment.
Bring experience with PCs, workstations, or desktop equipment from work or academic settings.
Exposure to Chromebook devices is strongly preferred.
Communicate clearly to non-technical users and provide effective support.
Maintain dependable work habits and manage multiple equipment-related tasks efficiently.

Requirements

Basic understanding of computer hardware, desktop systems, and common software applications.
Ability to diagnose and resolve entry-level technical issues with patience and attention to detail.
Familiarity with technical support practices in a help desk or end-user support environment.
Experience working with PCs, workstations, or desktop equipment in a work or academic setting.
Exposure to Chromebook devices is strongly preferred.
Strong communication skills and the ability to provide clear support to non-technical users.
Dependable work habits and the ability to manage multiple equipment-related tasks efficiently.

Benefits

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan

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18d ago

Help Desk/Desktop Support Analyst

Robert Half Rochester, NY

Rochester, NY

18d ago

$19 - $22/hr Contract Active Directory Customer Service Customer Support

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Job Description

Contract Help Desk and Desktop Support Analyst position onsite in Rochester, NY, paying USD 19 - 22 per hour.

Responsibilities

Coordinate daily technician schedules for remote support and on-site visits, ensuring proper timing, travel allowances, and coverage for high-priority requests.
Modify assignments in real time in response to urgent incidents, scheduling conflicts, or changes in technician availability that affect service delivery.
Pre-screen upcoming visits to verify that required equipment, parts, and materials are ready ahead of time to prevent field delays.
Maintain a professional on-site presence by greeting expected visitors, receiving deliveries, and routing items or requests to the correct internal teams.
Monitor routine office and field supply stock, identify shortages, and communicate replenishment needs before inventory becomes disruptive.
Capture initial client issues via service desk tickets and walk users through basic troubleshooting before escalation for more complex problems.
Assist with basic desktop and endpoint issues in Microsoft Windows environments and common connectivity problems.
Maintain precise service coordination records and keep support workflows organized to support timely request completion.

Requirements

Minimum two years of experience in customer service, dispatching, service coordination, administrative support, or a related help desk environment.
Must be able to work on-site in Rochester, NY and handle duties that require physical presence in the office.
Strong organizational and time-management abilities with the capacity to prioritize tasks and respond promptly under pressure.
Knowledge of service desk ticket handling and coordination of technical support requests.
Proficiency with Microsoft Windows, including Windows 10, and comfort with basic desktop troubleshooting.
Exposure to core IT concepts such as Active Directory, networking hardware, and standard office or field cabling.
Clear communication and a customer-focused approach when assisting users, visitors, and internal technical staff.

Technologies

Microsoft Windows
Windows 10
Active Directory

Benefits

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan

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29d ago

Tech Support Analyst

TriWest Healthcare Alliance Phoenix, AZ 🇺🇸 Remote

Phoenix, AZ

29d ago

$60k - $64k/yr Full time Computer Skills Customer Service Customer Support

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Job Description

Based in Phoenix, AZ with remote capability, this role offers a competitive annual salary of $60,000 to $64,000. A minimum of 2 years of customer service experience and a High School Diploma or GED are required. The position focuses on desktop hardware and software troubleshooting, user support, and service desk ticket resolution within TriWest's remote-capable desktop environment.

Benefits and culture

TriWest supports its team with a comprehensive benefits package and a purpose-driven culture. The organization emphasizes taking care of our nation’s heroes and fostering an inclusive environment that values diverse perspectives and backgrounds.

Medical, Dental and Vision Coverage
Paid time off
401(k) Retirement Savings Plan with matching
Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
Tuition reimbursement
Paid volunteer time

Responsibilities

Serve as a technical resource and subject matter expert for the resolution of routine to moderate desktop problems.
Consistently follow standard troubleshooting steps to resolve issues.
Document and evaluate incidents and problems across the desktop environment.
Execute routine tasks and address escalated support issues from end users.
Answer Help Desk calls to the Service Center about 60% of the time.
Work on and resolve open Service Desk tickets about 30% of the time.
Support other technical activities about 10% of the time.
Interface with client departments on desktop issues.

Requirements

Remote work opportunities restricted to AK, AR, AZ, CO, DC, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA, WA, WI, WY
US Citizenship required
Must be able to receive a favorable interim and adjudicated final Department of Defense background investigation if assigned to TRICARE contract
Personal computer, Microsoft Server, networking and operations experience
Experience in analyzing operations, including project management through implementation and support
High School Diploma or GED
2+ years of customer service experience

Technologies

Microsoft Windows (desktop operating systems)
Microsoft Server
TCP/IP
VMware View / Virtual Desktop

Working conditions

Availability to work non-regular hours
Works within a standard office environment, with limited travel for maintenance and moves
Ability to lift objects up to 50 lbs
Participates in rotation of on-call responsibility

Equal Employment Opportunity

TriWest is an equal employment opportunity employer. We are proud to foster an inclusive work environment and believe that a diverse team strengthens our success. We encourage candidates from all backgrounds to apply. Applicants are considered on merit and without discrimination.

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