Help Desk Technician

Provide on site and remote IT support for a manufacturing facility, owning and troubleshooting plant IT equipment and MES related projects.

Responsibilities

• Deliver hands on IT support at the facility for Windows desktops, laptops, tablets, mobile devices, printers, and peripherals.
• Install and configure Windows workstations and standard business software including Microsoft Office, and keep them up to date.
• Triages local and remote tickets, diagnoses issues, and implements timely resolutions, escalating to the broader IT team when needed.
• Educate employees on basic IT usage, software tools, and MES system functions.
• Support onboarding and offboarding for new hires, create Active Directory accounts, and image and set up workstations.
• Help monitor and maintain plant wide network connectivity, including wired and wireless infrastructure.
• Provide support for switches, access points, VoIP phones, and related systems under guidance from the central IT Operations Team.
• Ensure IT equipment on the production floor is clean, safe, and compliant with plant standards.
• Document troubleshooting steps, system changes, and incident resolutions.
• Maintain inventory of IT equipment, spare parts, and replacement hardware.
• Participate in local and corporate IT projects as required.
• Occasional after hours or weekend maintenance when scheduled.
• Possible travel to other company sites or training locations as needed.

Requirements

• IT support experience of 2 years is required.
• Computer networking experience of 1 year is required.
• Software troubleshooting experience of 1 year is required.

Technologies

• Windows
• Microsoft Office
• Office 365
• Active Directory
• MES (Manufacturing Execution Systems)
• PLC systems
• TCP/IP
• VLANs
• Wi-Fi
• VoIP

Benefits

• 401(k) plan
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Other

• On site position
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holiday schedule

Experience

• IT support: 2 years (Required)
• Computer networking: 1 year (Required)
• Software troubleshooting: 1 year (Required)

Ability to commute

Long Valley, NJ 07853 (Required)

Work location

In person