Field Service Management

Field Service Management Support Jobs

2 jobs found

6d ago

System Engineer - Field Tech Support

Lockheed Martin Corporation King of Prussia, PA

King of Prussia, PA

6d ago

Full time Engineer Field Engineering Field Service

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Job Description

Benefits and culture

Lockheed Martin offers a benefits-forward environment that supports career growth, work‑life balance, and stable compensation. You can expect comprehensive coverage and programs designed to help you thrive both professionally and personally.

Health insurance
Retirement plans
Paid time off
Flexible schedules
Competitive pay
Comprehensive benefits

Responsibilities

Collaborate with the program LPM to prioritize and execute hardware maintenance activities, and assist with forecasting maintenance needs for each delivered system.
Perform depot-level hardware troubleshooting and repairs on on-site and deployed systems to meet customer commitments.
Maintain an efficient workflow across repair, shipment, and delivery processes.
Carry out preventive and corrective hardware maintenance to maximize system availability.
Verify that spare hardware and repair parts are configured and serviceable per system requirements.
Conduct annual property inventories and reconcile government-furnished equipment repair parts and tools.
Procure and manage bench stock levels on-site and at deployed locations.

Requirements

Top Secret clearance required prior to start.
Familiarity with Integrated Logistics Support (ILS) elements.
Ability to travel as needed, typically 10% to 25% of the time depending on priorities and deliveries.
U.S. citizenship required for government security clearance.

Security clearance

This position requires a government security clearance. You must be a U.S. citizen to be considered. Clearance level noted is TS/SCI.

Work location

Onsite at a Lockheed Martin facility in King of Prussia, Pennsylvania.

Expression of interest

By applying, you express interest in this position and may be considered for other opportunities with similar skills and requirements. If a fit is identified, you may be contacted about this and future openings.

Schedule and flexibility

The role is onsite full-time. Lockheed Martin supports a range of schedules, from standard 40 hours over five days to condensed formats offering additional time away. For this position, the defined schedule is four 10-hour days with three days off per week.

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16d ago

Customer Service/Help Desk - MSP

Acordis International Corp Hollywood, FL

Hollywood, FL

16d ago

$15 - $17/hr Full time Customer Service Customer Support End User Support

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Job Description

This front-line MSP Help Desk role provides first-level technical support for copier and printer issues, manages ticketing, and coordinates with field technicians to ensure service quality.

Responsibilities

Provide first-level support for copier, printer, and Managed Print Services customer issues
Open, monitor, update, and close service tickets in the company ticketing system
Dispatch and coordinate service calls with field technicians
Monitor printer and copier alerts and proactively respond to low toner or service notifications
Assist customers with basic troubleshooting for printing, scanning, connectivity, paper jams, toner issues, and common copier/printer errors
Escalate unresolved technical issues to senior technicians or management
Track, route, and redirect service requests to the appropriate resources
Maintain accurate customer records, meter readings, and service documentation
Follow up with customers regarding ticket status, service completion, and satisfaction
Apply strong customer service skills and maintain solid customer relationships
Ensure proper recording, documentation, and closure of all tickets
Coordinate toner and supply requests with logistics and warehouse personnel
Assist with meter collection processes and billing-related information when necessary
Generate activity reports and communicate recurring equipment or customer issues to management
Stay current with copier/printer models, software updates, and MPS procedures
Occasionally assist with toner deliveries or support-related site visits

Requirements

High School Diploma or GED required
Minimum one (1) year of customer service, help desk, dispatch, or related experience preferred
Experience working in a copier, printer, Managed Print Services (MPS), or office technology environment is a plus
Strong communication and organizational skills
Ability to multitask and prioritize in a fast-paced environment
Strong customer service and problem-solving skills
Basic understanding of printers, copiers, scanning, and networking concepts
Working knowledge of Microsoft Office applications
Ability to learn ticketing systems, monitoring tools, and remote support applications
Professional phone etiquette and strong written communication skills
Ability to work independently and as part of a team

Technologies

Microsoft Office applications
e-automate
Printanista
Meter collection software
Printer monitoring systems
Ticketing systems
Monitoring tools
Remote support applications

Benefits

Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Preferred Qualifications

Experience with Xerox and HP printers and copiers
Experience with dispatching field technicians
Knowledge of print management or MPS environments
Familiarity with meter collection software and printer monitoring systems
Basic networking knowledge including IP addresses and printer connectivity
Experience troubleshooting printing and scanning issues
Understanding of toner and supplies management processes
Experience using help desk or ERP systems such as e-automate, Printanista, or similar platforms

Experience

Customer service: 2 years (Preferred)

Work Location

In person
Hollywood, FL (onsite)

Job Type

Full-time

Pay

$15.00 - $17.00 per hour

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Field Service Management Support Jobs

System Engineer - Field Tech Support

Customer Service/Help Desk - MSP

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