IT Support Service Desk Assoc, WWGS Service Desk (WFM)

This onsite role at the WWGS Service Desk in Austin, TX offers a stable, customer‑focused environment with clear growth opportunities. Earn an hourly wage between USD 23 and USD 37, support retail technology across the United States, Canada, and the United Kingdom, and benefit from programs that support your well-being and financial future.

Benefits

• EAP
• Mental Health Support
• Medical Advice Line
• 401(k) matching

Responsibilities

• Troubleshoot IT equipment used in Whole Foods Market stores and facilities
• Resolve hardware, software, and connectivity issues
• Support field vendors with triage and updates of Retail and Sales Floor technologies
• Process and manage support requests across the network
• Contribute to training of new hires
• Provide support to customers across the United States, Canada, and the United Kingdom
• Engage in ongoing learning of new technologies

Requirements

• Experience troubleshooting integrated and interdependent computer systems
• Ability to lift up to 49 pounds, stand or walk during shifts up to 12 hours, and frequently push, pull, squat, bend, and reach
• Experience in a dynamic environment with a high degree of customer service
• 1+ years of Windows, Mac or Linux operating systems support or equivalent experience

Technologies

• Point-of-Sale
• Department Scale
• Handheld compute
• Mobile retail solution technologies
• Voice and agent chat
• Web portal
• Incident management system

A Day in the Life

In this role you will follow established guidelines to perform daily tasks, assisting Whole Foods Market team members and third‑party vendors in resolving hardware and software issues by fielding telephone calls, web chats, and email communications, diagnosing problems, performing troubleshooting, and dispatching vendors for hardware service. You will monitor the incident management system to ensure timely acknowledgement and progress updates.

About the Team

On the WWGS Service Desk Team, the goal is to provide exceptional, consistent, and timely technical support and solutions that enable seamless operations across all Whole Foods Market locations. Through dedication, expertise, and innovation, the team aims to be the trusted technical backbone that keeps Amazon's physical stores running smoothly and efficiently.