Associate Help Desk Technician

This role supports internal users with first-line help desk services at a hospital environment, handling technical inquiries through phone, email, and messaging applications. You will troubleshoot common software and hardware issues, document requests, and escalate more complex cases to second-level support.

Onsite Location

Memphis, TN (onsite)

Role Overview

• Provide initial employee support for technical inquiries received via phone, email, and messaging applications.
• Assess the nature of problems and address basic support issues.
• Troubleshoot software and hardware problems on laptops, desktops, tablets, and/or smartphones.
• Log and record support tickets and/or cases.
• For more complex issues, transfer internal customers to second-level Help Desk Technicians.

Responsibilities

• Provide technical assistance to computer system users.
• Solve problems involving a limited variety of concrete variables by interpreting written and verbal information and reviewing screen shots or other data provided.
• Maintain current knowledge of hospital information systems, software, networks, and telecommunications technologies.
• Use standard tools, knowledge, and experience to analyze, diagnose, and resolve problems.
• Contribute to the evaluation and maintenance of existing support documentation.
• Complete assigned goals.

Additional Work Requirements

• Subject to overtime, callback, and on-call as required.
• Perform other duties as assigned.

Minimum Requirements

• 2 years experience or educational equivalent of an Associate's degree.
• DRIVER'S LICENSE (current).

Education

Associate's degree (educational equivalent accepted)

Experience

2 years experience or educational equivalent of an Associate's degree.

Preferred / Desired

• 2 years experience or educational equivalent of an Associate's degree.