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An IT Solutions Company

Help Desk Support Specialist

An IT Solutions Company
Boston, MA $20 - $28/hr Full time Posted 11d ago
Computer Skills Customer Support End User Support Hardware Support Help Desk Help Desk Support Help Desk Ticketing Information Technology (IT) IT Services Phone Support Specialist Technical Support Windows
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Job Description

Provide end user help desk support by troubleshooting issues, responding to tickets, and documenting resolutions to keep employees and customers productive.

Responsibilities

  • Handle incoming technical support requests via phone, email, or a ticketing system
  • Troubleshoot computer, printer, software, and connectivity problems
  • Support users with account access, password resets, and basic system configuration
  • Install and configure approved software and computer equipment
  • Document support tickets, including troubleshooting steps and final resolutions
  • Escalate more complex technical issues to senior IT staff when needed
  • Maintain accurate hardware inventories and IT support records
  • Provide clear, step-by-step instructions suited to users with different technical knowledge levels
  • Follow company security procedures and IT support policies
  • Assist with routine system updates and equipment setup as assigned

Requirements

  • Strong customer service and communication skills
  • Basic knowledge of Windows operating systems and common business applications
  • Understanding of computer hardware, networking fundamentals, and troubleshooting approaches
  • Ability to prioritize support requests and manage multiple tasks
  • High attention to detail with strong documentation skills
  • Familiarity with help desk ticketing systems preferred
  • Previous IT support or technical customer service experience is an advantage
  • Relevant certifications such as CompTIA A+ are beneficial but may not be required

Technologies

  • Windows
  • CompTIA A+
  • Help desk ticketing systems

Workplace & Location

  • Location: Boston, MA (hybrid)
  • Workplace: On-site / Hybrid, depending on company requirements
  • Work arrangement: In person

Pay & Schedule

  • Estimated pay: USD 20.00–28.00 per hour
  • Expected hours: 30.0–40.0 per week

Benefits

  • Dental insurance
  • Flexible schedule
  • Relocation assistance
  • Retirement plan

How to Apply

  • Since the company name is not specified, confirm the employer's legal name and official website before applying
  • Search for Help Desk Support Specialist opportunities in Fort Worth, TX
  • Submit your résumé through the verified employer careers page or an authorized hiring contact

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