Associate Service Desk Analyst

CAMC Health System is hiring an onsite Associate Service Desk Analyst in Charleston, WV. In this full-time regular role (1.0), you will support internal users with Level I service desk assistance, helping ensure reliable day-to-day operations for computing systems, printers, and peripherals.

What you’ll do

You’ll provide front-line support by applying knowledge of information systems to handle routine issues and resolve questions. Responsibilities include recognizing, researching, isolating, and addressing IT problems, while coordinating referrals to the appropriate technical or professional personnel when additional expertise is needed.

• Deliver basic Level I phone support using the Knowledge Database and other reference materials.
• Resolve routine customer and user questions and problems.
• Receive, analyze, and log problem calls into ITSM software.
• Support the interaction of I/S personnel to resolve problem calls.
• Help coordinate referrals for appropriate services, repairs, training, and follow-up.
• Provide basic information system library support as needed.
• Assist with Data Center activities as needed.
• Support basic upkeep, configuration, and reliable operations of microprocessor-based computing systems, printers, and peripherals.

Service, compliance, and confidentiality

• Maintain and protect confidentiality related to patient care and employee information.
• Demonstrate a customer service attitude and positive co-worker relations.
• Participate in continuous quality improvement activities for the department and institution.
• Comply with the company attendance policy.
• Perform work in a cost effective manner.
• Follow organizational and departmental policies and procedures as applicable.

Required education and experience

• Associate’s Degree (Required): Associates Degree, Certification, or equivalent demonstrable experience.
• 1+ years of experience in the area of specialization or a related profession.

Skills and competency expectations

• Maintain a level of cybersecurity knowledge sufficient to securely perform job duties.
• Demonstrate basic understanding of and meet the organization’s service level agreements.
• Demonstrate basic understanding of and adhere to departmental change control processes.
• Complete initial orientation and ongoing competency validation to independently perform tasks and additional duties listed in the job description and the unit/department competency checklist.

Tools and technologies

• Windows
• Apple Android
• Knowledge Database
• ITSM software

Work schedule: Varies.
Status: Full Time Regular 1.0.
Location: Northgate-400 Association Dr., Charleston, WV (onsite).
Talent Acquisition Specialist: Guy S. Stewart, [email protected]