Part-time in-home sales and tech support role requiring daily travel to customer residences in the Raleigh area, with paid training and performance-based incentives.
Responsibilities
- Front-line support for customers through the Serve, Solve, Sell approach.
- Paid training to prepare you to work independently in the field.
- Meet customers in-home, in-office, or other locations; Asurion pre-schedules interactions to support meeting and exceeding sales targets.
- Provide exceptional customer service throughout each interaction, always prioritizing the customer.
- Apply your expertise to address and resolve tech issues, delivering clear, understandable solutions regardless of the customer’s technical knowledge.
- Ensure customers leave with a working resolution and a product that supports future tech needs.
- Leverage Asurion’s growing product lineup to offer tailored recommendations.
- Listen actively to identify customer needs and position products to meet them.
- Use strong negotiation and communication skills to pivot smoothly and drive appropriate sales.
Requirements
- Valid driver’s license and satisfactory driving record with at least one year of driving experience.
- Proof of valid car insurance, excluding Manhattan.
- Personal vehicle (excluding motorcycles). Travel up to 120 miles one-way to neighborhoods and cities near the inventory warehouse.
- Ability to work a varied five-day week, including evenings, weekends, and holidays.
- Personal cellphone required for on-the-job connectivity.
- Comfortable working around household pets.
- Efficient, adaptable, goal-oriented, and persuasive communication skills.
- Open-minded with a willingness to learn a wide range of skills for various career paths.
- Naturally outgoing with strong interpersonal skills for customer interactions.
- Note: Work hours may vary based on business needs and market demand.
- Part-time schedule: five evenings per week, from 4:05 pm to 9:00 pm.
Benefits
- Base hourly rate is guaranteed for all hours worked and paid bi-weekly; earned pay can be accessed early.
- Uncapped commissions based on sales performance, paid bi-weekly.
- Mileage reimbursement according to IRS guidelines, paid weekly.
- $35 monthly phone stipend.
- Three weeks of paid training, focusing on your development.
Part-Time Schedule
5 evenings per week – Hours: 4:05 pm to 9:00 pm.
About the Role
We seek an In-Home Sales & Tech Support representative to work during peak hours. This entry-level position is suitable for someone starting their career who enjoys talking to people and wants hands-on sales experience.
Here’s What You Can Expect To Do
- As In-Home Sales & Tech Support, you will engage with customers using the Serve, Solve, Sell framework.
- Start with paid training to prepare for independent field work.
- Learn product offerings and gain hands-on sales experience while developing communication, negotiation, and problem-solving skills.
- Receive ongoing coaching and mentoring to support growth and maintain confidence and tech savviness.
Serve
Meet customers in-home, in-office, or wherever they are. Interactions are pre-scheduled to support meeting and surpassing sales targets.
Provide exceptional customer service throughout the interaction, prioritizing the customer above all else.
Solve
Apply expertise to address and resolve tech issues with clear explanations suitable for all levels of technical knowledge. Ensure a lasting resolution and a product that meets future tech needs.
Sell
Utilize Asurion's growing product range to offer tailored solutions. Listen to identify needs and position products accordingly. Employ strong negotiation and communication skills to drive appropriate sales.
Health and Safety Measures
Employee health and safety are a priority. While meeting customers at their homes supports a strong customer experience, the company aims to ensure all employees feel safe performing their duties.
