Client Tech Support Engineering - Sr Professional II

Fiserv is hiring a Sr Technical Support Engineer to support Digital Payments clients in Raleigh, NC (remote). In this role, you will work on complex application issues by pairing deep technical investigation with clear client communication, while collaborating across Product Management and Engineering to improve support outcomes.

What you’ll do

• Troubleshoot software application issues by recreating client-reported errors in integrated test environments.
• Analyze server logs, XML code, and Single Sign-On (SSO) data to identify root causes and drive support resolution.
• Deliver Level II client support through phone, email, and inquiry management tools.
• Coordinate with Product Management and Engineering to share client feedback, validate release readiness, and support existing CashEdge application releases.
• Build product knowledge across Digital Payments applications and provide technical guidance to clients and team members.
• Create tools, documentation, and process improvements that enhance client support workflows and reduce recurring issues.

Skills and experience

• 6+ years of experience in object-oriented programming for scalable, secure, and maintainable web applications.
• 5+ years troubleshooting production or test environment application issues using server logs, XML data, SSO information, or similar diagnostics.
• 2+ years developing or supporting applications using Java Platform, Enterprise Edition (Java EE) (formerly J2EE) and SQL.
• 2+ years supporting client-facing technical issues in a post-sales customer support organization.
• 2+ years working with web technologies such as XML, web services, HTML, JavaScript, or similar tools.
• 2+ years analyzing complex technical issues that require research, replication, documentation, and cross-functional resolution.
• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent combination of education and experience, including military experience).

Technologies you’ll use

• Object-oriented programming, Java Platform, Enterprise Edition (Java EE), J2EE, SQL, XML, Single Sign-On (SSO), web services, HTML, JavaScript, server logs, CashEdge, phone, email, inquiry management tools

Helpful experience

• Software engineering or quality assurance experience in financial services or digital payments applications.
• Experience using Salesforce CRM for case documentation, issue tracking, or client support workflows.
• Familiarity with MVC frameworks and view technologies such as JavaServer Pages (JSP) and JavaServer Faces (JSF) or similar.
• Experience supporting high-availability or high-volume transaction systems.

On-site expectations and role details

• This role is on-site Monday through Friday.
• Fiserv considers in-person collaboration essential for onboarding and productivity.
• Use of a computer and audio equipment is required.
• Flexibility is required to work overtime, including weekends and holidays.

Benefits

• Fuel Your Life program supporting physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program with points redeemable for rewards.
• Eight Employee Resource Groups to build a collaborative culture and expand your network.
• Professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

Work authorization and eligibility notes

• Valid and unrestricted U.S. work authorization is required.
• Temporary visa holders, including F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or candidates requiring sponsorship now or in the future, will not be considered.
• This role is not eligible in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine, or Washington.

Please note: be cautious of fraudulent job postings not affiliated with Fiserv. Communications from a Fiserv representative will come from a legitimate Fiserv email address. Fiserv does not accept resume submissions from agencies outside of existing agreements, requests that you do not send resumes to Fiserv associates, and is not responsible for fees related to unsolicited resume submissions.