Desktop Support

Experis is hiring a Desktop Support professional to support the Wisconsin Court System with day-to-day maintenance and technical assistance for end-user software and hardware. This onsite role is based in Madison, WI and includes statewide travel to court customers, with work focused on troubleshooting, upgrades, and restoring services during unexpected events.

Working under a contract arrangement, you will help keep court production systems running by handling technical requests from employees across the state and responding when systems experience failures or disruptions. The assignment is expected to run 9+ months, with a highly possible extension or conversion.

What you will do

• Maintain and support Wisconsin Court System software and hardware for court customers across the state.
• Install, configure, and troubleshoot computer hardware and software in county courthouses and court system offices.
• Provide professional technical customer support to court system employees, including corrective actions to resolve issues.
• Complete field service tasks to upgrade hardware and address technology issues efficiently.
• Respond to unplanned events, including system failures or impacts related to natural disasters, to restore production systems.

What you bring

• Minimum 2 years of experience in desktop support or related technical support work.
• An Associates Degree in computer science, computer technician, or a related field.
• Ability to set up computers, related peripherals, and audio/visual equipment.
• Knowledge of local and wide area networking, including implementing infrastructure hardware and handling technical emergencies.
• Ability to implement and follow cybersecurity policies, with strong customer service skills and excellent verbal and written communication.

Location and schedule

• Madison, WI (Onsite) with statewide travel required.

Pay

• $29 - $31 per hour on W2.