DMV Help Desk Agent

Put your skills to work supporting vehicle services across North Carolina. This onsite Help Desk role within the Department of Transportation helps keep key systems and agencies running smoothly, while providing accurate information and technical support related to vehicle registration, title records, and legal documents.

As the Program Coordinator II (S) in the Field Operations Support Unit (Help Desk), you will help solve problems, research records for acceptability and accuracy, and provide day-to-day support to users of multiple state platforms. The position supports License Plate Agencies, vendors, contact centers, and state-owned offices across the state, ensuring operational status and timely issue resolution.

Responsibilities

• Maintain compliance with NC General Statutes, NCDOT and NCDMV policies, along with Vehicle Services policies and procedures.
• Provide information and technical assistance to resolve issues, including research of vehicle registration, title records, and legal documents for acceptability and accuracy.
• Support and maintain the operational status of License Plate Agencies, vendors, contact centers, and state-owned offices throughout North Carolina.
• Identify, troubleshoot, and resolve system, equipment, and maintenance issues.
• Provide technical support for users of: STARS, LITES, IRP, NMVTIS, iNovah, IWPM, and PayIT.
• Review and research title, registration, and/or legal documents to confirm acceptability and accuracy.
• Identify and resolve fiscal, inventory, computer system, or equipment issues.
• Deliver customer service to a diverse DMV customer base.

Requirements

• Outstanding customer service skills.
• Experience working with a diverse clientele and maintaining effective working relationships.
• Experience interpreting and explaining policies, rules, regulations, and procedures.
• Experience reviewing detailed documents and records for accuracy.
• Experience identifying problems, resolving issues, and making independent decisions.
• Experience using Microsoft Office and general office equipment.
• Bachelor’s degree from an appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.

Tools and Systems

You will support platforms including STARS, LITES, IRP, NMVTIS, iNovah, IWPM, PayIT, and Microsoft Office.

Location: Nash County, NC (onsite). Salary: USD 43,267 - 75,718 per year. Minimum experience: 1 year.

Recruiter: Sharon Ashe
Contact: [email protected]