IT Help Desk Coordinator

The State of Nebraska is hiring a Temporary IT Help Desk Coordinator in Lincoln, NE (onsite) to support Nebraska State Patrol users working with agency-specific software. This role helps ensure day-to-day access works smoothly by triaging help tickets, resolving issues through calls and emails, and maintaining accurate documentation and compliance support.

Working onsite in Lincoln, you will coordinate technical support and help keep agency systems reliable. Select temporary assignments are eligible for benefits, including health, dental, and long/short term disability.

Responsibilities

• Install, troubleshoot, and support unique agency-specific software.
• Document installation processes and common issue resolutions.
• Triaging help tickets, then prioritize and escalate issues as needed to NSP IT personnel.
• Provide user support through calls and emails.
• Update the agency SharePoint Computer Support knowledge base with accurate documentation.
• Coordinate software deployments, including notifying agency personnel and coordinating downtime to minimize interference with agency business needs.
• Support agency operations by reviewing work for compliance with NITC and CJIS security requirements.
• Test specific software changes on desktops, laptops, and rugged laptops to confirm updates do not impact other agency-specific operations.

Requirements

• One year of post high school coursework or vocational/technical training in relevant areas, including computer science, data processing operations, information technology, management information systems, and network/telecommunications systems.
• One year of experience in installing and using software applications or operating data processing systems, or in instructing others in the use of these applications or systems.
• An equivalent combination of education and experience in the areas described may substitute for the stated requirements.
• Regular and reliable attendance is expected.
• Must meet U.S. Citizenship & Immigration Services employment eligibility requirements by completing an EEV (I-9) Form if selected.
• The agency does not sponsor H1-B Visas.
• Resumes will not be accepted as a substitute to applicant information.
• Failure to complete all areas of the employment application may result in disqualification from the selection process.
• Must successfully complete an extensive background screening prior to employment, including a Personal History Questionnaire.
• Applicants will be screened for criminal history using a fingerprint-based check prior to unconditional employment offers.
• Applicants must be free of felony convictions and cannot maintain continuous association or dealings with persons or organizations involved in criminal investigation or indictment or with a reputation for ongoing criminal involvement.
• Knowledge and skills in customer service/support practices, troubleshooting, documentation, knowledge-based applications, operating systems and utilities, network concepts, and related technologies.
• Demonstrated skills in testing equipment/software/procedures, critical thinking, time management, technical communication, and instructing others using clear explanations.

Pay: USD 21 - 21 per hour. Minimum experience: 1 year. Education: One year of post high school coursework or vocational/technical training.

Technologies: SharePoint, LAN, WAN, Wireless, DSL.

Benefits

• Health
• Dental
• Long/short term disability

Select temporary assignments are eligible for benefits, including health, dental, and long/short term disability.