Enterprise Service Desk Specialist

Enterprise Service Desk Specialist needed for a long-term contract in Quantico, VA, delivering tier-1 IT support and network monitoring as part of Navy-Marine Corps backbone modernization, with an active DoD Secret clearance required.

Responsibilities

• Serve as the first point of contact for IT issues
• Provide Tier 1 support via phone and online channels
• Perform troubleshooting to diagnose problems
• Resolve technical issues efficiently
• Follow escalation procedures when needed
• Monitor the health and status of the networks
• Document and relay outage information to colleagues and customers
• Execute predefined scripts
• Create and close IT tickets
• Correlate events and incidents for IT service management

Requirements

• High school diploma or GED with at least three years of relevant IT experience
• U.S. citizen with an active DoD Secret clearance
• DoD 8570 Information Assurance Technician Level II certification (for example, CompTIA Security+)
• Ability to work shifting hours, including evenings and weekends
• Experience in IT customer service
• Three years of IT ticketing system experience
• One year of experience using remote desk takeover tools

Technologies

• Remote desk takeover tools

Compensation and Contract Details

• Location: Quantico, VA onsite
• Contract type: Contract
• Estimated minimum rate: USD 21.34 per hour
• Estimated maximum rate: USD 30.48 per hour
• Compensation note: USD 21 - 30 per hour range

Employment prerequisites

• Successful completion of a background investigation and drug urinalysis