Amazon.com Services LLC is seeking an entry level IT Support Engineer I to provide technical assistance for computer hardware, operating systems, and enterprise software across multiple sites within a defined geographic area. This onsite role is based in Garner, North Carolina, with an hourly pay range between USD 25 and 41.
Responsibilities
- Plan and troubleshoot networks, manage data cabling, and perform systems administration across diverse software and hardware environments.
- Maintain availability of infrastructure networking and computing systems during production hours.
- Collaborate with management and staff to deliver analytical and technical support aimed at continuously improving IT solutions.
- Oversee local technical projects from initiation to completion.
- Develop and maintain policies, procedures, and processes related to IT operations.
- Identify root causes of operational issues and process inefficiencies to drive improvements.
- Lift up to 49 pounds and stand or move for shifts up to 12 hours.
- Support customers across multiple buildings in the area and remote clients.
- Travel within the local or regional area to provide on-site support as needed.
Requirements
- 1+ years of experience with Windows Server technologies including Active Directory, DFS, Print Services, and SCCM.
- 2+ years of troubleshooting in a multi-user high-availability environment.
- 2+ years of PC repair, troubleshooting, deployment, and asset disposal experience.
- 1+ years of IT client, server, and network service delivery experience.
- 2+ years of networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP).
- 2+ years of corporate setting Windows, Mac, or Linux operating system support experience.
- 2+ years of supporting and maintaining a corporate network environment.
- High school diploma or equivalent.
- Fundamental knowledge of networking, security, databases (relational or NoSQL), and operating systems (Unix, Linux, or Windows).
Technologies
- Active Directory (AD)
- DFS
- Print Services
- SCCM
- DNS
- DHCP
- SSL
- OSI model
- TCP/IP
- Windows
- Mac
- Linux
- Unix
- NoSQL databases
- Relational databases
- Video conferencing equipment
Benefits
- Health insurance with comprehensive healthcare benefits starting on Day 1
- 401(k) matching
- Paid parental leave up to 20 weeks
- Casual dress code at each location
- Employee Assistance Program (EAP) and Mental Health Support
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- Basic Life & AD&D insurance with option for Supplemental life plans
Description
Operations lie at the heart of Amazon’s business, characterized by speed, accuracy, and a commitment to exceptional service. Our facilities process tens of thousands of products daily for customers around the world across numerous countries. Operations Technology Solutions delivers continuous global IT support to Amazon Operations as a vital component of the overall operations ecosystem. We seek self-motivated professionals who can tackle new challenges and guide teams in developing solutions to the hurdles we face. Together, we take ownership of our work, whether supporting IT infrastructure, developing in-house technology, launching new Amazon Operations facilities, or delivering packages directly to customers.
About The Role As an IT Support Engineer I, you will apply your knowledge to implement technical solutions and provide high-quality support for computer hardware, operating systems, or enterprise software across sites in a defined geographic area. You should determine when it is appropriate to deviate from standard practice to achieve the desired result and troubleshoot straightforward problems that do not have defined SOPs.
What We Offer Amazon provides a competitive compensation package including comprehensive healthcare benefits starting on Day 1, 401(k) matching, and up to 20 weeks of paid parental leave. A casual dress code is maintained at all locations.
