Help Desk IT Technician

CAM Integrated Solutions LLC offers a hands-on help desk environment where you support users across three locations in Houston, TX (onsite). This is an ideal role for an IT technician who wants to work directly with end users, keep Windows devices running smoothly, and strengthen everyday productivity through Microsoft 365 support.

What you’ll do

• Resolve help desk tickets through phone, email, Microsoft Teams, and in-person support
• Support Microsoft 365, including Outlook, Teams, Word, Excel, OneDrive, and SharePoint
• Manage user accounts and access by handling password resets and updates in Active Directory (ADUC) and Microsoft 365
• Perform user onboarding and offboarding, including accounts, licenses, mailboxes, and equipment coordination
• Set up, image, and maintain Windows laptops and desktops, plus printers and peripherals
• Support RingCentral use cases, including phones, softphones, voicemail, and user setup
• Troubleshoot basic network and connectivity issues such as Wi-Fi, VPN, and network drives
• Maintain accurate hardware and software inventory
• Document resolutions and create simple how-to guides for internal staff

What you bring

• 1 to 3 years in desktop support or help desk (or equivalent training)
• Strong working knowledge of Windows 10/11 and Microsoft 365
• Hands-on experience with Active Directory Users and Computers (ADUC)
• A team-oriented approach with a willingness to collaborate and share knowledge with the IT team
• Clear communication skills and the ability to explain technical topics to non-technical users
• Strong organization and follow-through when managing tickets
• Valid driver’s license and ability to travel between company locations
• Ability to lift up to 50 lbs

Technologies you’ll work with

• Microsoft 365: Outlook, Teams, Word, Excel, OneDrive, SharePoint
• Active Directory (ADUC)
• Windows 10/11
• RingCentral: phones, softphones, voicemail
• Wi-Fi, VPN, and network drives

Nice to have

• Certifications such as CompTIA A+, Network+, or Microsoft certifications (MS-900, MD-102)
• RingCentral admin experience
• Experience with Intune, Exchange Online, or Entra ID (Azure AD)