Help Desk/Desktop Support Analyst

Start your career in a hands-on help desk and desktop support environment with a contract role based in Uniontown, OH (onsite). This entry-level position focuses on helping end users get back to work quickly through clear communication, structured ticket handling, and practical troubleshooting across Microsoft Windows 10 and general Windows support.

You will support day-to-day technical needs, including desktop and laptop issue resolution, workstation setup, and account access assistance. Pay for this contract position is USD 19 to 22 per hour.

What you’ll be doing

• Provide first-line technical support for desktop, laptop, and basic peripheral issues impacting end users.
• Diagnose and resolve common problems related to Microsoft Windows 10 and general Windows operating system issues in a timely manner.
• Handle incoming service desk requests, document work performed, and update ticket status through resolution.
• Support users with account-related tasks, including basic Active Directory administration and access requests.
• Troubleshoot hardware, software, and connectivity issues, and escalate more complex incidents when required.
• Set up, configure, and maintain end-user workstations to support daily business operations.
• Assist with basic network troubleshooting by identifying common connectivity problems and helping restore service.
• Provide attentive customer service by communicating clearly about issue status and next steps.

What you’ll need

• Entry-level experience or training in desktop support, help desk, or technical support environments.
• Working knowledge of Microsoft Windows 10 and general Microsoft Windows support practices.
• Familiarity with basic troubleshooting methods for hardware, software, and end-user technical issues.
• Exposure to Active Directory for routine user account or access-related tasks.
• Experience working with service desk tickets or other incident tracking systems.
• Basic understanding of networking concepts such as connectivity, IP-related issues, or device communication.
• Strong communication skills and a customer-focused approach to technical support.

Benefits

• Medical, vision, dental, and life and disability insurance
• Eligible to enroll in the company 401(k) plan

Technologies you’ll work with: Microsoft Windows 10, Microsoft Windows, Active Directory.