Help Desk Representative

Join BankFirst Financial Services as a Help Desk Representative in Petal, MS. This onsite role places you at the front line of employee IT support, helping colleagues get back to work quickly through remote troubleshooting and, when necessary, in-person assistance or branch travel. You will also contribute to IT projects and specific technology areas such as PC requisitions, equipment inventory, new product rollouts, and equipment repair processes.

What you’ll do

• Respond to Help Desk requests by answering employee phone calls and emails.
• Troubleshoot and resolve hardware and software issues using remote management tools, guiding employees through solutions remotely.
• Handle more complex problems in person, including potential branch travel when required.
• Log every request as an IT support ticket in the ticketing system.
• Maintain required documentation as part of support processes.
• Work to maintain high customer satisfaction ratings through timely, effective support.
• Serve as a technical representative on IT projects or assigned IT areas, including tasks related to PC requisitions, equipment inventory, new product rollouts, and the equipment repair process.
• Complete additional duties as assigned by the Manager.

What you bring

• Associate’s Degree or equivalent work experience supporting and troubleshooting hardware peripherals and providing desktop software support.
• Excellent communication and interpersonal skills.
• For an entry-level position, interest and ability to work in the IT industry.
• Strong analytical skills, self-motivation, and a customer-focused approach.

Helpful experience (preferred)

• TCP/IP & DNS experience.
• Experience troubleshooting and resolving Help Desk requests.
• Experience troubleshooting network connectivity and cabling issues.
• Experience installing, configuring, and maintaining client hardware and software.