Help Desk Support Engineer

Join The PENTA Building Group as a Help Desk Support Engineer and support the day-to-day technology needs of teams across Nevada region offices and jobsites. This is a fully in-person role based in the Las Vegas office, with the opportunity to maintain IT continuity on construction projects that keep the work practical, hands-on, and impactful. Pay for this position is USD 65,000 to 80,000 per year, with a minimum of 3 years of technical customer support experience required.

What you’ll do

• Deliver daily IT support and troubleshooting for corporate help desk requests across software, desktop hardware, network, and project-related infrastructure for staff in region offices and jobsites.
• Administer corporate iOS and Android devices, including break/fix repair and MDM administration.
• Provide end user support for Microsoft Office (O365), Viewpoint, Citrix, and other enterprise applications.
• Support the rollout and administration of new enterprise applications as they are introduced in the environment.
• Maintain and create IT documentation and complete administrative workloads related to PENTA equipment and systems.
• Perform physical cat-5/cat-6 and fiber network and telephony wiring, especially for mobile jobsite trailers across the Southwest.
• Handle physical setup tasks that may include working in tight spaces (jobsite trailers or building crawlspaces), climbing ladders, and using power tools (drills, circular saws, and more).
• Assist with asset management and deployment of equipment and peripherals.
• Collaborate with the broader IT team on new systems infrastructure projects as needed.
• Support other assigned responsibilities that may not be listed above.

What you bring

• 3+ years of prior technical customer support experience, preferably in IT support, help desk, or desktop support.
• An industry-specific professional certification or equivalent college coursework, such as A+, Security+, or progress toward completion.
• Ability to travel within the Los Angeles and Orange Counties to local construction projects as needed for jobsite IT support.
• Strong interpersonal and customer-focused communication skills, including written and verbal communication with end users and teammates in both in-person and electronic situations.
• Strong remote collaboration proficiency using tools such as Microsoft Teams and Zoom.
• Troubleshooting ability to resolve most hands-on issues across the region.
• Self-reliance and initiative, with the expectation that this role is the local face of PENTA’s IT department.
• Ability to learn quickly, work through ambiguity, manage multiple tasks, and deliver resolutions under tight deadlines in a fast-paced environment.
• Eagerness to expand additional IT skills in an open and collaborative IT group.
• Experience with follow-up and monitoring to ensure quality standards and attention to detail.

Tools you’ll work with

iOS, Android, MDM, Microsoft Office (O365), Viewpoint, Citrix, Microsoft Teams, Zoom, cat-5, cat-6, fiber, telephony