Help Desk Technician

Leeco Steel is seeking a Help Desk Technician to act as the first point of contact for day-to-day IT support. In this onsite role in Lisle, IL, you will help employees resolve hardware, software, and network-related issues while maintaining a high standard of customer service. The schedule is in-office 7am-4pm, supporting users through phone, email, Microsoft Teams, and in-person requests.

Role Overview

The Help Desk Technician handles IT support tickets from intake through resolution, including troubleshooting, documentation, and escalation when needed. The position supports workstation and mobile device setup, assists with onboarding and offboarding activities, and contributes to IT team projects, system updates, and process improvements.

Responsibilities

• Respond to and resolve IT support tickets via phone, email, Microsoft Teams, and in-person.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, peripherals, and mobile devices.
• Support employee onboarding and offboarding, including workstation setup and software installation.
• Document support requests, resolutions, and troubleshooting steps in the ticketing system.
• Assist with IT team projects, system updates, and process improvements.
• Provide guidance to employees on IT best practices and security policies.
• Escalate complex technical issues to senior IT staff as needed.

Requirements

• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field preferred, or equivalent experience.
• 1-2+ years experience in an IT support or help desk role preferred.
• Proficiency with Windows 10 and Windows 11 troubleshooting.
• Familiarity with NinjaOne, Microsoft Dynamics GP, Azure, Office 365, and iOS devices preferred.
• Basic networking knowledge, including IP addressing, Wi-Fi troubleshooting, and VPN setup.
• Experience with IT ticketing systems preferred.
• Strong problem-solving and critical-thinking abilities.
• Excellent verbal and written communication skills.
• Patience and the ability to assist users with varying technical expertise.
• Strong attention to detail and ability to multi-task.
• Strong customer service skills.

Technologies

• Windows 10
• Windows 11
• NinjaOne
• Microsoft Dynamics GP
• Azure
• Office 365
• iOS
• Microsoft Teams

Benefits

• Health, Vision and Dental Insurance
• Wellness Program
• Health and Dependent Care Flexible Spending Accounts
• Short-Term and Long-Term Disability Coverage
• Life Insurance and Accidental Death & Dismemberment
• Training and Development Opportunities
• 401k with Employer Match