Help Desk Technician Tier I

Provide first-level technical help and troubleshoot customer issues across calls, emails, and chats in a hybrid role in Minnesota.

Responsibilities

• Deliver friendly, professional technical support to customers via calls, emails, and chats
• Diagnose and troubleshoot customer issues
• Build skills by learning industry-standard tools
• Collaborate with a team to resolve problems efficiently
• Gain hands-on experience while developing IT expertise
• Recommend process improvements based on customer needs
• Contribute to projects as part of the team
• Support customers while strengthening your troubleshooting and IT knowledge

Requirements

• Safety commitment: dedicated to maintaining a safe environment for yourself, colleagues, and customers (physically and mentally)
• Education: High school diploma or GED required
• Experience: at least 1 year of customer service experience and/or a troubleshooting environment
• Familiarity with common consumer tech such as Wi-Fi routers, DSL modems, and desktop computers
• Solid understanding of computer hardware and basic networking concepts; comfortable with home tech including routers, remotes, and set-top boxes
• Comfortable working with Microsoft Windows and Mac OS
• Confidence using troubleshooting tools and issue tracking systems to resolve problems
• People-focused communication: listens, connects, and helps customers feel at ease; can explain technical topics clearly for all audiences
• Proactive learning mindset and interest in current tech trends
• Ability to solve problems and keep services running smoothly
• Positive, upbeat attitude and readiness to help

Tools & Technologies

• Microsoft Windows
• Mac OS
• Wi-Fi routers
• DSL modems
• Desktop computers
• Set-top boxes
• Routers
• Remotes

Bonus Points If You Have

• AAS degree in computer, IT, networking, or related field
• Experience in a technical phone support role
• Knowledge of data communication protocols and high-speed connections; modem configuration; web browsers; and Internet services such as HTTP, FTP, DNS, POP, etc.
• Intermediate to advanced knowledge of email software and Windows/Mac systems
• Intermediate understanding of Internet, phone, and cable services

Schedule

• Shift: 12:30-9:00 pm
• Includes every other weekend

Location

• Minnesota (hybrid)
• Remote option: position can be located in a variety of work locations and may be work from home for Minnesota residents

Compensation

• USD 20-22 per hour

Benefits

• Competitive Pay: market-reflective wage with potential pay increases tied to performance and contributions
• Comprehensive Insurance Coverage: health, dental, vision, and life insurance for you and your family
• Financial Security: 401(k) program and Employee Stock Ownership Plan (ESOP)
• Work-Life Balance: generous paid time off, holidays, and educational reimbursement opportunities
• Clear Career Pathways: visible career paths designed to support growth and advancement
• Exclusive Perks: company service discounts and FREE internet at your primary residence (where Arvig provides service)

Please Note: Arvig is unlikely to offer H-1B sponsorship due to limited H-1B visa availability.

Equal Opportunity Employer: Applicants are notified of rights under federal employment laws. For details, review the Know Your Rights notice at https://www.eeoc.gov/poster.