IT Help Desk Technician (TS/SCI Required)

Miami Nation Enterprises is hiring an IT Help Desk Technician to support end users at Schriever SFB in Colorado Springs, CO. The position manages IT trouble tickets, helps maintain uptime of end user assets, and provides first-line support across Tier I, II, and III, including classified environment network user and account administration.

Responsibilities

• Operate and maintain Government networked and standalone systems across Unclassified, Secret, and Top Secret-SCI classification levels.
• Maintain a Government-provided trouble ticket system, including tracking customer survey results.
• Deliver first-line customer support to resolve hardware and software IT-related issues for end users.
• Create, delete, and add users and accounts on classified networks; provision and de-provision accounts on NIPRNet; and maintain User Access Request forms in accordance with network procedures.
• Provide help desk coverage capable of addressing the full range of IT issues across Tier I, Tier II, and Tier III.
• Handle walk-up, telephone, and email problem resolution, including receiving, answering, and transferring trouble calls and maintenance requests; assign ticket numbers and track outages and repair actions until resolution.
• Coordinate with internal and external agencies, including third-party vendors, host base, and program management offices, to isolate faults, make repairs, restore service, report resolution status to customers, and maintain historical records.
• Plan and execute technical refreshes for network computers, coordinating with Configuration Management for move, connect, and disconnect activities.
• Install, configure, and maintain systems while analyzing, troubleshooting, and resolving software, hardware, and network anomalies.
• Provide network technical support and client support administrator duties, including support for basic connectivity issues.
• Perform application loading, troubleshooting, tuning, and technical support for facility hardware and software.
• Schedule, operate, maintain, and coordinate use of existing and future Delta 12 customer VTCs.

Required Qualifications

• Active TOP SECRET/SCI.
• High School Diploma.
• IAT Level 2 Certification.
• 6 years of experience in IT technical support and computer maintenance.

Location and Work Setup

This role is located at Schriever SFB, CO and is onsite in Colorado Springs, CO.

Compensation

USD 95,000 - 100,000 per year.

Technologies

• Windows PCs
• Network printers
• NIPRNet
• Delta 12 customer VTCs
• VTCs

Benefits

• Medical, dental, and vision insurance
• Employer-paid life insurance
• Long- and short-term disability coverage
• Generous 401(k) match
• Paid time off and holidays