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Helpdesk IT Technician

Sequoya Technologies Group LLC Peterborough, NH

Peterborough, NH

Today

$21 - $23/hr Full time Application Support Computer Skills Customer Support

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Job Description

Sequoya Technologies Group LLC is hiring a Helpdesk IT Technician to support end users through both remote and on-site assistance. This full-time hybrid role is based in Peterborough, NH, with entry-level training provided as you build experience in helpdesk operations and desktop support.

You’ll be part of a team that handles day-to-day requests, from setting up new equipment to diagnosing desktop application issues, while keeping service tickets organized and communication clear. The position involves a rotating on-call schedule to support client needs during evenings, weekends, and holidays.

Role details

Location: Peterborough, NH (hybrid)
Work setup: Hybrid, with staff working from home 2-3 days per week and the remainder in the Peterborough office
Job type: Full-time
Schedule: Business hours 8:00am-5:00pm, Monday through Friday (excluding company holidays)
Expected hours: 40.0 hours per week
On-call: Technicians are on call during evenings, weekends, and holidays on a rotating basis for client emergencies
Training & probation: New hires work in the office every day until the 90-day training and probationary period is complete and the Service Manager determines you can work more independently

Compensation

Pay range: $21-$23 per hour
Starting pay: $21/hr, increasing to $23/hr

Responsibilities

Set up new computers
Install software
Deliver equipment to client sites
Troubleshoot desktop application issues
Answer incoming calls and create service tickets
Continue learning more advanced skills over time

Requirements

Customer service experience (any type)
High school or college technology classes
Self-study or projects
Friendly and patient approach with strong people skills
Ability and desire to work within a mutually supportive team
Excellent attention to detail
Strong verbal and written communication skills
Adequate space and Internet service to work from home as needed
Ability to work in a busy environment and prioritize tasks appropriately
Education: Associate (Required)
Windows: 1 year (Required)
Computer networking: 1 year (Required)
English: Required

Work from home and travel expectations

All employees must live within 60 minutes travel time to the Peterborough, NH office due to on-call responsibilities

Benefits

Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Retirement plan

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