Helpdesk Technician

Helpdesk Technician Support Jobs

16 jobs found

1mo ago

IT Helpdesk Technician

North Canyon Medical Center, Inc. Gooding, ID

Gooding, ID

1mo ago Closed

Full time End User Support Hardware Support Help Desk Support

This position is no longer accepting applications (closed Oct 27, 2026).

Job Description

The IT Helpdesk Technician role at North Canyon Medical Center, Inc. is focused on day-to-day support through IT helpdesk tickets, with responsibility for maintaining and troubleshooting applications, hardware, and software in an onsite environment.

Key Responsibilities

Handle IT helpdesk tickets as the primary function of the role.
Support applications, hardware, and software, including installation, configuration, maintenance, and ongoing support of related systems.
Participate in projects at a minimal level, when needed.

Required Qualifications

Bachelor's Degree preferred, with three to five years of systems support.
Knowledge of company supported hardware, software, and operating systems.
Ability to plan, implement, test, and troubleshoot hardware and software.
Ability to identify computer problems and coordinate appropriate hardware and/or software solutions.
Ability to provide technical guidance and instructions to users for the use of PC, server, and cloud applications and systems.
Knowledge of computer security procedures and protocols.
Ability to communicate technical guidance and information to users clearly.
Ability to learn and support new hardware, software, and operating systems.

Education & Location

Location: Gooding, ID (onsite)
Education: Bachelor's Degree preferred

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1mo ago

Help Desk Support Spec

Hanford Mission Integration Solutions Richland, WA

Richland, WA

1mo ago Closed

$27+/hr Full time Application Support End User Support Help Desk Support

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

Join a team that supports critical mission operations as a Tier-1 Help Desk single point of contact at Hanford Mission Integration Solutions in Richland, WA (onsite). This role focuses on diagnosing, troubleshooting, and resolving customer desktop and technical software issues through phone, chat, and web tickets. You will also collaborate with higher-level support (Tier-2/Tier-3) and field teams to keep systems running for users across the site.

What you’ll be doing

Support customers using multiple channels including call, chat, and tickets, plus virtual environments such as VDI/AVD and remote access/other network access methods.
Handle provisioning, diagnosis, troubleshooting, and resolution for issues involving accounts, passwords, operating systems, network shares, applications, and printers.
Provide IT support using tools such as Microsoft Remote Assist and Microsoft Quick Assist.
Coordinate with application and system administrators, subject matter experts, and other support levels to resolve problems effectively.
Manage telephone service changes, including call forwarding, updating line appearances, adding/removing/changing voicemail, setting up speed dials, and updating billing and location information with ANI/ALI 911.
Work with move coordinators and other Hanford contractors to arrange telephone Move/Add/Changes.
Serve as the point of contact (POC) for video teleconferencing (VTC) issues and questions.
Resolve telephony accounts and application issues in coordination with the Voice Engineer and other support levels, and coordinate repairs with field support personnel and engineers.
Assist with new and upgraded deployments of supported systems and applications.
Coordinate support with field support personnel and engineers as appropriate.

Tools and systems you’ll use

Windows operating system
Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, etc.)
SharePoint and Teams
Microsoft Remote Assist and Microsoft Quick Assist
VDI/AVD
ANI/ALI 911 information

Required qualifications

AA degree or an equivalent combination of education and experience in Information Technology.
Excellent written and verbal communication, including proper phone and video communication etiquette, strong active listening, and a calm demeanor with customers.
Strong problem solving, troubleshooting, and analytical skills to support users with IT issues.
Highly dependable with demonstrated attendance, punctuality, and work ethic both independently and as part of a team.
Strong attention to detail in a highly technical environment.
Coachability with the ability to view issues from multiple angles.
Working knowledge of Windows, Microsoft Office 365, SharePoint, and Teams.
Ability to obtain and maintain a Personal Identity Verification (PIV) credential badge.

Benefits

Medical/dental/vision
Short-and long-term disability
Life insurance
401(k) plan
Paid time off
Relocation funding: No

Additional job details

Onsite: North Richland location; this position is not eligible for telework.
Essential position: May include shift work.
U.S. citizenship required: Yes
Clearance required: No
Job classification: HAMTC
Compensation: Hourly rate starting at $27.133/hr (in accordance with the collective bargaining agreement).

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1mo ago

Helpdesk Administrator

IES Communications Tempe, AZ

Tempe, AZ

1mo ago Closed

$20 - $25/hr Full time Active Directory Computer Skills Customer Service

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

IES Communications is seeking a Helpdesk Administrator to support day-to-day technology needs onsite in Tempe, AZ, reporting under the direction of the IT Manager. In this role, you will provide first and second level telephone support, help resolve issues quickly and professionally, and assist with changes across servers, domains, and core network services.

The position includes hands-on troubleshooting and device setup, along with participation in network operations support. You will also help maintain reliable system backups, follow privacy-focused processes, and keep inventory records accurate as you support users across the company.

Key Responsibilities

Set up and maintain basic network operations, including assembly of network hardware, and assist the IT team with additional tasks as needed.
Set up devices for IES employees.
Provide first and second level telephone support, including problem resolution and follow-up.
Install and test required software and hardware.
Listen to client issues, collect necessary information, and use it to identify and resolve technical problems.
Install, upgrade, and configure network printing, directory structures, and security rights.
Identify opportunities to improve support processes.
Respond to user questions related to their access to network resources.
Follow strict privacy policies, complete regular database maintenance tasks, and maintain accurate inventory records.
Monitor system backups.
Ensure the company phone system and computers are in working order.
Support remote sites as required, including occasional travel.
Provide remote support after hours when required.
Complete other responsibilities as assigned.

Required Qualifications

Self-motivated with a professional and positive approach.
Ability to adapt to a changing environment.
Ability to promote the Company culture and mission with employees, vendors, clients, and business partners.
Ability to serve as a liaison with customer representative(s).
Proven problem solving and critical thinking skills.
Strong written and oral communication, interpersonal, and customer service skills.
Ability to multi-task and stay organized.
Ability to work effectively independently and as part of a team.
Flexibility in handling assignments with attention to detail.
Ability to lift and move computers, printers, and servers.
At least a High School Diploma or GED equivalency.
Understanding of networking operating systems and concepts including Active Directory, TCP/IP, DHCP, and DNS, plus remote communications.
Knowledge of Windows servers, network equipment, personal computers, and other IT hardware.
Experience in an IT organization with multiple locations.
Proficiency with Microsoft Office and Windows 10.
Basic PowerShell experience, or willingness to learn.
Ability to manage multiple tasks/projects simultaneously.
Must meet the Company minimum driving standards.

Technologies and Tools

Active Directory, TCP/IP, DHCP, DNS, and remote communications
Windows servers and Windows 10
Microsoft Office and PowerShell
Dell servers; Cisco servers
Lenovo desktops and laptops; Dell desktops and laptops
HP printers and copiers
Cisco network equipment and Cisco phone systems
VOIP phone systems
Network printing, directory structures, security rights
System backups and database maintenance

Compensation: USD 20 - 25 per hour.

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1mo ago

IT Help Desk Tech

Bay Ltd. Corpus Christi, TX

Corpus Christi, TX

1mo ago Closed

Full time Computer Skills Hardware Support Help Desk Support

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

Bay Ltd. is hiring an IT Help Desk Tech to provide responsive, people-first technology support on-site in Corpus Christi, TX. In this first point of contact role, you’ll help keep employees productive by supporting computer hardware and software, user access, network connectivity, printers, phones, and day-to-day IT needs. If you value ownership, clear communication, and steady problem-solving, this position offers a central role in keeping IT services running smoothly.

What you’ll do

Install, configure, troubleshoot, repair, and replace computer hardware, software, printers, and related IT equipment.
Provide basic user account support including account setup, password resets, account unlocks, permissions, group access, profile changes, email access, and login issue resolution.
Monitor computer systems and networks and partner with appropriate teams to resolve issues related to network, telecommunications, applications, power, and access.
Handle service requests and incidents in a timely manner by logging, updating, documenting, and assigning tickets within the designated ticketing system.
Troubleshoot and resolve routine technical problems and escalate complex issues to the appropriate IT personnel.
Maintain ownership of each support issue through follow-up, escalation tracking, user communication, and final resolution documentation.
Support system access changes for user accounts, email, system access, building access, and assigned equipment.
Assist with IT asset inventory and deployment, including device tracking, shipping, receiving, replacement, and maintaining accurate equipment records.
Coordinate approved purchases of IT equipment, software, supplies, and services, including support for purchase orders, invoices, and related department records.
Track software subscriptions, licenses, support agreements, and renewals as assigned.
Coordinate with technology vendors and service providers for equipment and IT services including internet, telephone, and software.
Maintain accurate and up-to-date company email, telephone, and extension records.
Communicate professionally with employees, customers, vendors, and stakeholders, while complying with company policies, IT procedures, information-security requirements, and safety practices.
Perform additional duties as requested, directed, or assigned.

What you bring

High School Diploma or GED required; Associate degree in a related field preferred.
At least 3 years of experience or equivalent hands-on field experience in a directly related field.
Valid driver’s license, proof of insurance, and a good driving record for travel to company offsite locations using a company vehicle.
Ability to exercise discretion and independent judgment when handling company and project information.
Knowledge of the organization to complete assignments.
Help desk ticketing software experience, including Track-It or similar.
Ability to work non-routine hours when necessary.
Effective verbal and written communication skills with customers and employees at all levels.

Tools you’ll use

Track-It

Physical requirements

Frequently use hands and arms; stand, walk, sit, climb, stoop, kneel, or crouch.
Work in indoor and outdoor settings, moving between worksites.
Operate a computer and office productivity equipment such as a calculator, copy machine, and printer.
Perform repeating motions involving wrists, hands, and/or fingers.
Frequently communicate with team members and exchange accurate information clearly.
Move and/or lift objects up to 50 pounds with assistance.

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1mo ago

IT Support Tech

Intelligent Audit Rochelle Park, NJ

Rochelle Park, NJ

1mo ago Closed

$48k - $60k/yr Full time Active Directory Azure Ad / Entra Id End User Support

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

Intelligent Audit is hiring an IT Support Tech to act as the first line of support and help keep day-to-day office technology running smoothly. This onsite role in Rochelle Park, NJ centers on Tier 1 help desk coverage, end-user troubleshooting, and hands-on support, with additional assistance for limited Tier 2 items and Security/InfoSec-related tasks under direction.

What you’ll do

Handle Tier 1 help desk tickets and walk-up requests as the primary point of contact, with limited Tier 2 support when needed.
Provide in-person technical support for office employees and remote support for off-site employees.
Troubleshoot common issues on Windows and macOS, including problems with Microsoft 365, Outlook, Teams, and Zoom.
Assist users with login and access issues, including password, MFA, and VPN connectivity troubleshooting.
Follow ticket priority and SLA requirements by documenting troubleshooting steps and resolutions in the ticketing system.
Escalate unresolved items or higher-risk security issues to the IT Systems Administrator or the IT & InfoSec team.
Prepare, configure, and deploy laptops and IT equipment for new and existing employees, including remote hires.
Create and configure user accounts across approved business systems and applications.
Complete employee onboarding and offboarding activities, including access deactivation and equipment recovery.
Securely wipe, reimage, and prepare returned laptops for reuse, reassignment, or disposal.
Use RMM to spot devices missing updates, patches, or required maintenance, then coordinate remediation with users.
Perform routine endpoint maintenance, troubleshooting, and approved software deployment.
Maintain IT hardware inventory, tracking assignments, returns, replacements, and lifecycle status.
Coordinate Dell warranty and service requests, plus other vendor support cases for hardware repairs.
Pack, ship, and coordinate UPS pickups and deliveries for laptops and other IT equipment sent to remote employees and new hires.
Set up and maintain workstations, monitors, docking stations, peripherals, and cabling.
Provide onsite technical support according to the team’s coverage schedule, with remote support coverage on Fridays as needed.
Support basic office technology remediation after power outages or disruptions, including designated executive workstations and specialized systems.
Act as onsite “hands and eyes” support for the local server room and the Clifton Data Center by performing basic cabling, power cycling, and hardware checks under direction.
Assist with Security Technician tasks under the direction of the IT Systems Administrator and InfoSec team.
Verify endpoint security/EDR software is installed and functioning, and assist with patch-compliance remediation.
Follow identity-verification procedures before resetting passwords or MFA, and adhere to least privilege and access-approval processes.
Report suspected phishing and escalate suspicious activity or security alerts to the appropriate resource.
Maintain user-facing “How-To” documentation and knowledge-base articles for common support tasks.
Identify opportunities to improve documentation, support processes, equipment management, and end-user experience.

Required and preferred qualifications

Experience with ticketing systems to organize and track tasks.
Problem-solver mindset and a get-it-done attitude.
Experience with employee computer setup, onboarding, and offboarding.
Familiarity with Microsoft 365 and Active Directory or Entra ID user administration.
Basic networking fundamentals, including IP configuration and troubleshooting using commands such as ipconfig and nslookup, plus Wi-Fi/VPN troubleshooting.
Ability to manage multiple open issues and drive them to resolution.
1–3 years of experience in a similar IT support or help desk role.
Degree not required, but a plus (Associate’s or Bachelor’s in Information Technology, Computer Science, or a related field).
Preferred certifications: CompTIA A+, Network+, or similar (nice to have, not required).

Tools and systems you’ll work with

Windows, macOS
Microsoft 365, Outlook, Teams, Zoom
MFA, VPN, RMM
Dell warranty/service requests, UPS
Active Directory, Entra ID
ipconfig, nslookup, Wi-Fi
EDR, ticketing system

Schedule and location

Onsite Monday–Thursday in Rochelle Park, NJ, with occasional onsite support at the Clifton Data Center.
Remote support coverage on Fridays.
Must provide valid identification to work in the U.S.; no visa sponsorships are provided now or in the future.

Salary: USD 48,000–60,000 per year.

Experience: 1+ years.

This job description reflects the core responsibilities and qualifications for the IT Support Tech role and is not exhaustive. Duties may be adjusted to support Intelligent Audit’s evolving business and IT needs.

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1mo ago

Customer Help Desk Technician Intermediate

University of Michigan Ann Arbor, MI 🇺🇸 Remote

Ann Arbor, MI

1mo ago Closed

Full time Application Support Computer Skills Customer Service

This position is no longer accepting applications (closed Oct 25, 2026).

Job Description

The University of Michigan is seeking an intermediate Customer Help Desk Technician to support registration-related needs for internal Michigan Medicine customers. In this role, you will provide at-the-elbow education and ongoing assistance across revenue cycle functions, helping ensure accurate registration, insurance eligibility, and front-end billing workflows.

Working in an environment that emphasizes professionalism and patient-centered service, you will address inquiries received by phone, email, patient portal, and fax, while coordinating with MiChart users, related departments, and IT help desk processes to resolve issues and improve service outcomes.

Key Responsibilities

Represent Michigan Medicine with professionalism, respect, and courtesy in every interaction.
Support internal customers from areas including Revenue Cycle Pre-Service, Mid-Service, and Post-Service; outpatient clinics; MLabs; Joint Ventures; Regional Alliance for Healthy Schools; and other revenue cycle and business-process teams.
Respond to registration and billing inquiries accurately and timely, using compassionate, sincere, warm, caring, and professional language.
Build rapport through active listening, checking understanding, and asking clarifying questions when needed.
Handle difficult conversations verbally and in writing with empathy, concern, and reassurance.
Assist in the development and maintenance of procedural documentation for Registration and the community of MiChart Prelude users.
Perform special handling procedures outside normal business operations and help document and maintain special handling unit materials.
Contribute to the development, testing, and documentation of new and existing technologies.
Complete MiChart work queues that identify user, process, and system errors; when applicable, provide feedback to end users, Pre-Service management, Business Analysts, and HITS.
Coordinate with billing departments to resolve work queue items that include both registration and billing components.
Obtain discharge dates from Skilled Nursing Facilities to support billing requirements outlined by CMS.
Investigate and resolve process and system problems using appropriate steps, escalating to the right person when necessary.
Apply Lean principles to add value to processes and reduce waste.
Participate in project and committee work with minimal supervision.
Represent PBS Help Desk at meetings, share information with the team and management, and complete assigned meeting tasks on time.
Investigate, report, and resolve process gaps, IT issues, and user errors.
Recommend continuing education, process improvements, and IT enhancements, and report PBS Help Desk usage trends to Registration management.
Receive and investigate end-user reports of systems and process issues.
Submit service tickets to HITS and review, investigate, and resolve HITS service tickets involving registration-related operations and technology in a timely manner.
Take ownership of issues until resolution is reached or appropriate escalation occurs.
Work with Health Information Management and other business units to correct and maintain the accuracy of patient identity in MiChart.
Interview patients, parents, and guardians by phone to collect and verify demographic, physician, guarantor, and insurance information while adhering to the patient interview script.
Identify and resolve patient insurance issues that may cause claim rejections or over-payments.
Verify insurance eligibility using online systems and manual processes to confirm coverage and policy listing.
Communicate with insurance companies and other Michigan Medicine departments on behalf of the patient to resolve issues, guiding patients through the steps needed for successful resolution when necessary.
Meet annual Michigan Medicine competencies and maintain customer service standards, confidentiality, data integrity, and compliance.

Requirements

High school diploma or G.E.D; at least two (2) years of experience with patient registration in a healthcare setting and an outstanding record of attendance and punctuality.
Knowledge of group health plans, government health plans, automobile and workers’ compensation plans.
Proven ability to establish and maintain effective relationships with internal and external customers while meeting expectations for exemplary customer service.
Strong communication and interpersonal skills.
Computer literacy and the ability to enter substantial amounts of data while maintaining a high level of accuracy.
Technology skills required for remote work.

Tools and Technologies

MiChart
MiChart Prelude

Benefits

Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings

Work Mode and Schedule

Mode: Mobile/Remote
Schedule: Monday - Friday, 8:00 AM - 4:30 PM

Remote Work Location Details

Remote role working from home; in-home high speed internet is required, with an expectation of 15 mbps download and 5 mbps upload.
Occasional reporting to the business office location (KMS Building in Ann Arbor) may be required for meetings, training, technology needs, or tasks not possible remotely.
Employer-provided computing resources include required software applications, VPN, desktop computer, monitor, keyboard, mouse, and headset.
Remote staff are provided with computer telephone and fax technology; a mobile phone is not provided.
Office equipment such as desk, chair, and printer is not provided for remote work.
Basic supplies (paper and pens) are stocked at the business location and are available for remote staff pickup.
Additional hardware, software, printing, and office supply preferences not agreed upon in advance are the responsibility of the employee.
Remote computing support is available 24/7 via phone, chat, or a ticketing system.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing upon acceptance of a contingent job offer.
Background screenings are performed in compliance with the Fair Credit Report Act.
Pre-employment drug testing applies to selected candidates, including new or additional faculty and staff appointments and transfers from other U-M campuses.

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1mo ago

Helpdesk Tech

NAKA Tech Central Islip, NY

Central Islip, NY

1mo ago Closed

$35k - $40k/yr Full time Active Directory Customer Support End User Support

This position is no longer accepting applications (closed Oct 25, 2026).

Job Description

NAKA Tech is hiring a Helpdesk Tech onsite in Central Islip, NY to deliver Level 1 desktop and end user support.

Responsibilities

Ensure continuity of desktop services for end users within the IT Help Desk
Provide Level 1 support for Mac OS X and Windows 10, including Microsoft Office applications and JAMF
Troubleshoot hardware, software, computer, and network issues submitted through the Help Desk Ticketing System, support calls, and emails
Support computer-related duties and projects as needed
Use hardware diagnostics and troubleshooting methods, including system reloads
Provide Level 1 technical support for the IP Phone System
Support and provide technical sites to Northside remote sites and users as a Level 1 technician
Support and configure Wireless, cell, and Mobile equipment components for the Northside mobile workforce
Support desktop hardware, peripherals, and operating systems
Perform system and device installation across locations
Maintain network user accounts
Assist departments with their specific databases and software
Contact vendors for problem reporting and dispatch vendor technical support for copiers, printers, and other peripherals
Familiarize end users on basic operation of software, hardware, and peripheral devices
Analyze technical and operational problems and identify workable solutions
Support Microsoft Windows desktop operating systems
Support Microsoft Office application suites: Office 2010, Office 2013, Office 2016, and Office 365
Support PC, Laptop, and Virtual Desktop hardware and applications
Document and create tickets promptly for all reported information system problems
Isolate recurring problem trends and ensure troubleshooting is completed for repeat issues
Support employee onboarding and offboarding processes with the ServiceDesk team
Install, configure, update, and support both commercial and proprietary applications
Establish and maintain Active Directory and e-mail accounts and resource access

Requirements

Experience with Apple macOS Management, Asset Management, Customer Service Technology Support, and Microsoft 365
Knowledge of MacOS Management and Asset Management
Familiarity with Active Directory and e-mail account management
Comfort supporting Microsoft Windows desktop operating systems and Microsoft Office (Office 2010/2013/2016 and Office 365)
Experience supporting desktop hardware, peripherals, and operating systems

Tech Stack

Mac OS X, MacOS Management
Windows 10, Microsoft Windows Desktop Operating Systems
Microsoft Office Applications, Microsoft Office 2010, Microsoft Office 2013, Microsoft Office 2016, Office 365
Microsoft 365
JAMF
Asset Management
IP Phone System
Wireless, Cell, Mobile equipment
Active Directory
PC, Laptop, Virtual Desktop