Helpdesk Tech

Interactive Process Technology LLC invests in people and builds teams that learn, grow, and try new things, even when the path forward is not fully mapped yet. The culture is grounded in fierce determination, fearless integrity, and passionate service, with a collaborative, supportive, down-to-earth working style. This Helpdesk Tech role offers the chance to support computer users with real-world technical assistance across hardware and software use.

Location: Remote
Compensation: USD 50,000 - 60,000 per year

What you’ll do

• Provide technical assistance to computer users by answering questions and resolving computer problems.
• Support clients in person, by telephone, or electronically to address and troubleshoot issues.
• Assist with common computer hardware and software use cases, including printing, installation, word processing, electronic mail, and operating systems.

What you’ll need

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or another Scientific/Technical discipline.
• 6 years of experience in a similar role.
• Ability to meet IAT-II requirements.
• An active security clearance.

How your work connects

This position focuses on helping users succeed with both computer hardware and computer software, including everyday tasks such as printing, word processing, electronic mail, and operating systems.

Team mindset

• Curiosity and genuine interest in technology.
• A problem-solving approach and an interest in figuring things out.
• Comfort taking initiative while still enjoying teamwork.
• A desire to keep learning, growing, and challenging yourself over time.