Helpdesk Technician

NEW Health is seeking a Helpdesk Technician to provide hands-on technical assistance and troubleshooting for computer systems and connected peripherals. In this onsite role in Chewelah, WA, you will serve as a primary contact for users, support day-to-day IT needs, and help keep internal technology functioning reliably while handling protected health information in line with HIPAA.

Working within a healthcare-focused environment, this position combines problem-solving, clear documentation, and responsive support across hardware, software, and user access. The goal is to strengthen community health outcomes by using and supporting advanced technologies with standards of efficiency, competence, and collaboration.

Key Responsibilities

• Act as the primary point of contact for customers seeking technical assistance.
• Use IT support tools to troubleshoot issues in person or remotely.
• Research and resolve computer hardware and software problems using documented procedures.
• Escalate unresolved issues to the next level of IT support.
• Accurately document issues and resolutions using ticketing and documentation software.
• Install, modify, and repair computer hardware, software, and peripherals.
• Support IT equipment inventory management and assist with ordering.
• Create and maintain user accounts, including user account password resets.
• Provide basic computer training to users as necessary.
• Perform other duties as assigned.
• Travel may be required.

Requirements

• High School diploma required.
• Associate’s degree or higher in a technical field preferred.
• Preferred certifications: IEEE, CompTIA A+, Network+.
• Minimum preferred experience: 2 to 4 years installing and troubleshooting computer hardware, software, and peripherals in a professional environment.
• Experience in a healthcare setting highly preferred.
• Technical and problem-solving skills, along with verbal and written communication skills required.
• Ability to work in a team environment, maintain a positive attitude, and support quality.
• Ability to handle protected health information in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) required.

Technologies

• IEEE
• CompTIA A+
• Network+

Compensation and Schedule

• Onsite in Chewelah, WA
• Salary: USD 20 to 26 per hourly

Benefits

• Up to three weeks of paid time off in your first year plus nine paid holidays
• Free Life Flight membership for your family
• No-cost medical, dental, and vision insurance for employees
• Health Savings Account and Flexible Spending Account options
• 401(k) plan with matching contribution
• Continuing education, license, and tuition reimbursement opportunities

Physical Demands

• Sitting at a workstation over 2/3rds of the day
• Reading from a text and computer screen over 2/3rds of the day
• Communication occurs constantly throughout the day
• Able to move around to different facilities if desired
• Lifting could be up to 35 lbs infrequently throughout the day
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions