IT Support Specialist

Imperial Star Solar is seeking an IT Support Specialist to deliver day-to-day technical support across the organization. This on-site role supports both office and production teams in a fast-paced manufacturing environment, helping employees get the tools and access they need to do their jobs.

In this position, you will manage IT equipment and user access, maintain accurate asset records, and troubleshoot everyday technical issues. The work spans onboarding and offboarding support, printer and scanner assistance, and timely escalation of more complex problems.

Key Responsibilities

• Set up, configure, and deploy computers, monitors, and other IT equipment for new hires and current employees
• Create and manage company email accounts, including network, system, and permission access
• Track and maintain accurate records of IT assets such as laptops, monitors, printers, and licenses
• Assign and reassign equipment to employees while maintaining inventory control
• Provide daily technical support to office and production staff, including login issues, access issues, and hardware troubleshooting
• Manage and support printers, scanners, and other office equipment
• Troubleshoot basic IT issues and escalate more complex problems as needed
• Support onboarding and offboarding from an IT perspective, including equipment setup and account creation or deactivation
• Maintain documentation covering IT processes, equipment, and user access
• Answer employee questions related to systems, access, and general IT support needs
• Support multiple departments with basic technical and administrative IT-related tasks
• Maintain a team-oriented approach by assisting with cross-functional needs and other duties when business needs require it

Requirements

• Associate’s or bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)
• 3–5 years of IT support, help desk, or similar experience preferred (minimum experience: 3 years)
• Basic understanding of computer hardware, software, and network access
• Experience with Microsoft Office, email systems, and user account management
• Strong organizational skills with the ability to track equipment and keep accurate records
• Good troubleshooting and problem-solving skills
• Strong communication skills with a customer-service mindset
• Team player with flexibility to adapt to evolving operational needs
• Ability to work in a fast-paced, hands-on manufacturing environment

Work Environment

• On-site role based in Tomball, TX, supporting both office and production teams
• Requires mobility between office and production areas

Additional Information

• Salary: USD 62,000 - 72,000 per year
• Technologies: Microsoft Office
• Preferred (not required): Experience with ERP systems or manufacturing environments; familiarity with asset tracking systems or IT ticketing systems; bilingual skills (English/Spanish or English/Chinese)