IT Support Technician

Cognizant is hiring a full-time IT Support Technician for an onsite role in Cheyenne, WY. In this position, you will be the first point of contact for end-user IT support, helping keep day-to-day systems running smoothly while supporting users across tickets, devices, audio-visual setups, and day-of operations.

What you’ll be doing

• Act as the first point of contact for IT support through walk-up, phone, remote, chat, and email channels.
• Provide customer-focused troubleshooting by diagnosing and resolving end-user technical issues.
• Prioritize and manage multiple incidents while following SOPs and support guidelines.
• Share accurate information about IT products and services and guide users through issue resolution.
• Escalate unresolved issues to the appropriate support teams and ensure timely follow-up.
• Maintain accurate case and task updates, including customer communications and issue documentation.
• Support asset lifecycle management, including desk setup/collection, inventory management, shipping/receiving, audits, smart lockers, IT vending machines, and printer support.
• Deliver Level 1 Audio-Visual (AV) support for conferencing systems, meeting rooms, event spaces, and related troubleshooting.
• Perform end-user network troubleshooting using standard diagnostic tools and best practices.
• Handle logistics activities such as supply ordering, storage audits, and helpdesk operations.

What you bring

• 2+ years of experience in Deskside Support, including Windows Administration and Mac OS Support.
• Hands-on experience with IT Service Desk, incident management, and change management.
• Experience with Asset Management, Inventory Management, Supply Chain / Logistics Support, and printer configuration & troubleshooting.
• Experience with Audio Visual, Video Conferencing Support, Network troubleshooting, and MDM.

Tools and technologies

• Windows Administration
• Mac OS Support
• IT Service Desk
• Asset Management
• Inventory Management
• Audio Visual
• Video Conferencing
• MDM
• Printer configuration
• Network troubleshooting