Help Desk Support Specialist

The Help Desk Support Specialist delivers technical assistance and customer service to students, faculty, and staff at Notre Dame Preparatory School. This is a full-time, 12-month, on-site role based in Towson, MD, supporting campus hardware, software, classroom technology, network-connected devices, and cloud-based applications.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support for students, faculty, and staff with responsiveness and follow-through.
• Diagnose and resolve issues related to hardware, software, printing, network connectivity, and accounts within the Microsoft stack.
• Configure, deploy, maintain, and troubleshoot Windows devices.
• Support classroom technology, including projectors, displays, document cameras, audiovisual equipment, and other instructional technologies.
• Handle device imaging, software installation, upgrades, and asset inventory.
• Support copier, printer, phone, and voicemail systems.
• Maintain accurate documentation and ticket records.
• Support cybersecurity initiatives, including system updates, patch management, and security awareness efforts.
• Coordinate with vendors and managed service providers to resolve technical issues.
• Assist with technology implementations, upgrades, and special projects.
• Develop and maintain technical documentation, procedures, and knowledge base resources.

Required Qualifications

• Experience working in an IT support, help desk, or technical support environment.
• Knowledge of the Microsoft environment, including Windows, Microsoft 365, Active Directory, Entra, and Intune.
• Experience troubleshooting hardware, software, network, and printing issues.
• Strong customer service orientation and communication skills.
• Ability to learn new technologies and adapt to changing needs.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively within a team environment.
• Commitment to providing exceptional support to faculty, staff, and students.

Technologies

• Windows
• Microsoft 365
• Active Directory
• Entra
• Intune

Compensation and Benefits

The anticipated salary range is $48,000 - $63,000 per year, with flexibility for exceptional candidates. The comprehensive benefits package includes health insurance, retirement contributions, disability and life insurance, and generous paid time off.

Work Schedule and Physical Requirements

• Occasional after-hours support may be required for special events, projects, or emergency situations.
• Ability to lift and move technology equipment and work in various school locations is required.

Preferred Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience supporting educational technology environments.
• Experience with audiovisual and classroom technologies.
• Experience with cybersecurity practices and endpoint management.
• Experience leading projects or coordinating technical support activities.

Application Process

• Apply online through the NDP Employment site and submit a résumé.
• Apply online through the NDP Employment site and submit a cover letter describing alignment with the mission of Notre Dame Preparatory School.
• Apply online through the NDP Employment site and submit contact information for three professional references.
• All candidates must successfully complete a background check.